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jayfal
join:2000-09-12
West Haven, CT
| reply to ronnieg56$
Re: DSL ISPs get a warning
ronnie, you bring up important points about what the Washington State Attorney General 'should' know before they can qualify themselves as a ruling body on the state of DSL, but I believe they made themselves clear on that point.
"Should we see a pattern or practice of such activities emerging in the delivery of DSL service, we may take action in the future."
It is obvious that ISP responses to consumer complaints have not been adequately addressed and someone with some kind of influence/jurisdiction needs to step in and make it known to the ISP that customers are upset.
My interpretation of this letter tells me that the "WSAG" is well informed of the issues being experienced by those DSL customers who have been having problems and are dedicated enough to voice them. I'm sure or I hope that if negative reports persist, the WSAG will begin investigating the technology, its method of delivery, and the numerous factors involved in maintaining a quality product so that they can make a move to insure that WA DSL customers are getting what they pay for.
I say "Good for you WA." You are lucky you have an Attorney General willing to go to bat for you. I also think this action will also give some of us in other states hope that there really is someone else we can turn to when our ISPs shrug off our complaints and hide behind weak clauses in their service contracts. | |
ronnieg56$
Premium
join:2000-03-22
Brooklyn, NY
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jayfal, I agree with you. I just hate to see government agencies
react to these complaints, valid they be, for the wrong reasons. A
governmental department such as this one, when confronted with a
large amount of complaints on one particular subject, feels obligated
to reply just to show that they are alive and kicking. If they are
just making a ripple upon the waters to keep the public happy, which
happens much to often when government/politics get involved with
these matters, this will turn out to be a waste of time. If they are
truly concerned and dole out punishment where it is deserved, I think
this is a great step forward and will send a message to the industry
to shape-up.
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ronnieg56 * *
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