justin
Australian
join:1999-05-28
Brooklyn, NY
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Console Tech
|  reply to moonpuppy
Re: DSL ISPs get a warning
Everybody is assuming that this was aimed at the Bells, but it is pretty clear that the letter was sent, and is aimed, at some of the less reputable smaller ISPs whose "over enthusiastic" sales practices, up-front charges, and slow refunds have driven customers to complain. |
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moonpuppy
join:2000-08-21
Glen Burnie, MD | And these smaller ISP's are any different then Verizon, SBC, PacBell or any of the baby bells that sell DSL? They should look at that letter as the same type of warning. SWe can only hope that the Telcos that lurk here read and take this to heart. |
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BDC7
join:2000-07-27
Hoboken, NJ
|  reply to justin
This letter is right on point. ISP's that promise rapid delivery of service, fast speeds, prompt customer service but provide slow installation, poor speed with packet loss, and long times on hold.
Perhaps DSL Reports could send a copy to all the ISPs on its mailing list. And perhaps copies could be forwarded to the AGs in other states.
This could be the start of a good thing for those of us in DSL limbo for month after month after month... |
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