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klambert
Seti Rocks
ExMod 2000-03
join:2000-07-20
Dallas, TX
clubs: 
| reply to ronnieg56$
DSL Providers Better Shape Up!
The problem with many DSL providers is that their advertising (and sales personnel) are misleading at best and downright fraudulent at worst. While it is true that DSL contracts "clearly" state that the speeds offered are not guaranteed (usually in paragraph 27 on page 12 of the fine-print contract), they are deliberately misrepresenting what we will receive for our $39.95 (or so). Needless to say, they rarely deliver what they have promised. I have yet to hear a single instance of a DSL subscriber who was: (1) set up in a timely manner (giving some reasonable lee-way), (2) received a connection speed set up at the speed contracted or agreed upon (common downgrades), (3) did not have regular service outages, and had decent customer service in response to complaints.
WHile I generally do not advocate government intervention (the "Laurel & Hardy Show"), if the DSL providers (including the phone cos & ISPs) don't get their act together soon there will be governmental intervention -- which will probably make no one happy.
Its about full disclosure and delivering what you promise without hiding caveats and limitations in the fine print -- trust me, I read have to deal with those types of contracts every day in my law practice. | |
Anon |  Well I guess I'm the first person you've come across who is happy with their DSL service. Who is my ISP? Linline. ( www.linkline.com ) I have had DSL with them for about 10 months and during that time I have had a total noticed downtime of about 6 hours, and that was GTE's clearly fault as indicated by the DSL modem (fujitsu: blinking modem light).
I have recommended them to all my friends who want to get DSL, 4 of them have signed up and out of the 5 of us only 1 has had issues, his phone line was hosed, couldn't keep sync for more then a few hours a day. But all seems to well for him now.
Great service, Great reliability, and STATIC IPs to boot. Linkline is my recommendation.
note: PPPoE Sucks, anyone who would choose to use an ISP with a PPPoE DSL implimentation is an idiot. | |
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