just_robert
VIP
join:2002-04-25
Harrisburg, PA
| reply to Addicted2Net
EarthLink Electronic Support Response
This is a support response from EarthLink
Addicted2Net,
When you get disconnected, do you still have an IP address?
Are you able to "ping" 207.69.188.185 or mindspring.com once you get disconnected?
What operating system are you using?
Are you going through a router?
Have you powercycled your cable modem and computer to see if that resolves the problem?
Are you using USB or Ethernet? Try switching to USB if using Ethernet or switching to Ethernet if using USB.
Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions or concerns please feel free to contact us via the live chat link below.
Robert O.
Electronic Support
EarthLink Incorporated
For live online support please click on the following link.
»support.earthlink.net/chat |
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skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA
Host:
Charter HSI/CATV
Earthlink DSL
Embarq
ISP b2b etc
Cisco
| reply to CO_Chris
Re: Disconnects while downloading anything
Yes, Cable_Chris I know where I am, at least most of the time.  Addicted2Net had originally posted in the Earthlink DSL forum and I suggested it be moved here. See: »(topic move) Disconnects while downloading anything
[text was edited by author 2003-08-03 14:06:42] |
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CO_Chris
Premium
join:2001-08-28
Broomfield, CO | reply to Addicted2Net
Oh SKJ.. need a yellow brick road to get back how to the DSL forum???
good to see you here trying to help..Chris
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AMD Duron 950Mhz/256 Ram/Win Xp Pro/EarthLink Cable 2003/366 |
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CO_Chris
Premium
join:2001-08-28
Broomfield, CO | reply to skj
SKJ do u know where you are?.. HA HA he did post in the right forum...LOL
but not sure what the prob is. have to wait to see if cam or y3julo knows
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AMD Duron 950Mhz/256 Ram/Win Xp Pro/EarthLink Cable 2003/366 |
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skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Atlanta, GA | reply to Addicted2Net
There is a separate forum for Earthlink cable. You might have better luck getting help there. »Earthlink Cable |
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Addicted2Net
join:2003-05-20
50203 |  I have a cable modem. Almost 90% of the time I am getting disconnected while downloading anything online. Tried even plugging off and plugging in the modem, still same results. If not downloading anything, my connection rocks!!!! |
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