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Forums » US Cable Support » Earthlink Cable » Disconnects while downloading anything
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EL Cable in Philly? »
« nyc area RR/Earthlink question....  
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just_robert
VIP
join:2002-04-25
Harrisburg, PA

reply to Addicted2Net
EarthLink Electronic Support Response

This is a support response from EarthLink

Addicted2Net,

When you get disconnected, do you still have an IP address?

Are you able to "ping" 207.69.188.185 or mindspring.com once you get disconnected?

What operating system are you using?

Are you going through a router?

Have you powercycled your cable modem and computer to see if that resolves the problem?

Are you using USB or Ethernet? Try switching to USB if using Ethernet or switching to Ethernet if using USB.

Please respond to this post to let us know if your issue is resolved. If you have any further problems, questions or concerns please feel free to contact us via the live chat link below.

Robert O.
Electronic Support
EarthLink Incorporated

For live online support please click on the following link.

»support.earthlink.net/chat
to forum · permalink · · 2003-08-05 13:03:41 · Reply to this
Forums » US Cable Support » Earthlink CableEL Cable in Philly? »
« nyc area RR/Earthlink question....  

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