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tk2
@dslx.net
| reply to maximus_808
Re: Why did our beloved DTVDSL go under...........
In a nutshell, too much empire building, using cheap staff.
They died because they repeated many of the same mistakes that have already been learned in the past.
1. Not enough pro-active monitoring and maintenance.
Solving a problem before your customers start calling, saves a world of costs.
(Remember the Usenet fiasco?, got a great server running and then killed it).
2. Improper use of Automation.
Most of it was just a front end for humans, instead of actually answering customers questions.
3. DSL Modem software/hardware design was not up to par.
3a. Initial use of transformer wall warts caused modem to reset way too frequently.
3b. Very poor implementation of noise threshold, and retraining algorithms.
Note: Most of issue 3b still infects most Alcatel chip set modems to this day.
In a nutshell, if they hadn't gone cheap, H-1B's(~150) and all, they probably could have hired some really talented engineers who would have steered them clear of the repeatable pitfalls. Instead they ended up with a high cost business model with no way to make a profit. | |
DSLTech
join:2000-12-30
San Jose, CA
| I dunno. I'd say the monitoring was pretty pro-active.
Its the time between notifying those who fix the problem about it, and when it actually gets fixed, that should be addressed.
But yeah. The whole proprietary modem thing was cute but probably didnt help. | |
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