Cannon Fodder
@nextlink.net
| Insider view from XO front line...
For the past 3 years I have worked for this company...for 3 years I have listened to the lies by management and for 3 years I have lied to you the EU.
It wasn't until a recent email I received that tipped me over the edge and made me question how I could have been so stupid as to waste this much time with a company that is going NOWHERE. You all heard about the Eastern blackouts...those of you who are unfortunate to live in an area that can only be supported by XO were probably down for a week after they said everything was fixed...some of you I'm willing to bet are still down.
Go ahead and call us, I have my script of what I'm supposed to tell you right here...."If EU is located in the NE region inform them they are down due to VERIZON still having no power to their CO's" This is an actual email I received from someone in upper management....this is all the information XO Communications feels you need to know.
The above is just recent events. But for 3 years I have learned the process. If your a DSL customer and you are down after 5:00pm EST don't bother calling us...as nothing will get done. Try it, give us a call tell us your DSL is down (unplug your CPE if your fortunate enough to speak with someone who knows how to ping) get your ticket number then call us in the morning. I promise you, what you will be told is "Our repair technicians have begun/currently testing your circuit and are awaiting updates from them" Translation: nothing has been done as we have no info to give you. The average DSL ticket I see takes 5 to 7 days to be resolved and closed.
This is how XO Communications handles all business they do...DSL to OC1 to DS3 to OC48's. If you are thinking about choosing this company for anything...please take the word of someone you call to help you... DO NOT DO ANY BUSINESS WITH THIS COMPANY! |
