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Forums » US Cable Support » Comcast » Comcast HSI » Atlanta, new letter regarding 3mbps
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what makes you think the new 3Mb will be free? »
« Can someone explain this...  
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Holyearth
I Like This Forum

join:2002-07-18
Atlanta, GA

Atlanta, new letter regarding 3mbps

Hey folks,

Just got an e-mail like 2 seconds ago stating:



To: Comcast High-Speed Internet Customer
From: Comcast High-Speed Internet
RE: Important News About Your Internet Service
We are pleased to inform you that Comcast plans to offer an Internet product with higher download speeds than the current 1.5 Megabits service to which you now subscribe.

In preparation for this higher speed product we will begin running tests in our Atlanta market. Doing so will help us evaluate network capacity so we can continue to offer the highest possible download speeds for all users.

During this test, your Comcast High-Speed Internet download speed will increase up to 3 Megabits per second, about twice as fast as your current download speeds. Please understand that every user will not experience higher speeds at all times during this test.

You will receive the upgrade automatically and at no additional cost over your current monthly service rate. You do not need to download any software or make changes to your computer to take advantage of this increased speed.

Please provide any comments and your user experiences to atlantacomments@comcastpc.com during this test.

We hope that you continue to enjoy your Comcast High-Speed Internet service.

The 3.0 Mbps speed upgrade is provided on a temporary basis while Comcast evaluates its network capabilities. Comcast reserves the right to revert to the 1.5 Mbps speed and otherwise change its speed after 9/30/03. The speed change only affects Comcast High-Speed Internet service plans. If you have a different service plan, your speeds will not be changed. Speed comparisons are for downloads only and are compared with Comcast's 1.5 Mbps High-Speed Internet service. Upstream speeds limited to 256 kbps. Actual speeds vary and are not guaranteed. Many factors affect download speed. Call 1-800-COMCAST for details and restrictions.


outtherenost
Victim Of Changes

join:2001-05-30
Corona, CA
Why don't they test in So Cal, I'll put a strain on their system for them
--------------
--
Corona(like the beer), CA


Big_D
Premium
join:2003-06-02
Augusta, GA
reply to Holyearth
It would be nice if they reminded people to powercycle their modem in order to get the new speeds.
--
You want the truth? You can't handle the truth!


Holyearth
I Like This Forum

join:2002-07-18
Atlanta, GA
True Big_D

"We are pleased to inform you that Comcast plans to offer an Internet product"

You know what though guys, this paragraph makes me feel that this WILL not be the standard speed for our current speed/price plan.

MrJames

join:2003-05-19
Jacksonville, FL
reply to Holyearth
How much bandwidth would be needed for VOD? If the new Motorola boxes have DOCSIS modems built in, is it possible that the extra bandwidth would be used for something other then internet service?


Holyearth
I Like This Forum

join:2002-07-18
Atlanta, GA
Wrong thread?

MrJames

join:2003-05-19
Jacksonville, FL
·Comcast

reply to Holyearth
No, I was just curious if the extra 1.5mbps would be taken back and used for something other then internet service. As much as Comcast has been talking about higher speeds, I doubt it would be for anything else but was just asking if it was a possibility.

switchman

join:1999-11-06
Grand Prairie, TX
·RoadRunner Cable

reply to Big_D
said by Big_D See Profile:
powercycle their modem in order to get the new speeds.

Actually, I believe they can reset the modem(s) remotely to force it to load the new config if they want to.


oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA

reply to outtherenost
said by outtherenost See Profile:
Why don't they test in So Cal, I'll put a strain on their system for them
--------------

No kidding...I would love to be able to cut my HSI bill by 1/2...even if it's temporary.
--
Powered by Barry McKockenner Racing in association with Jack McKokkov Motorsports


J D McDorce
Premium
join:2001-12-29
Westland, MI

said by oliphant5 See Profile:
I would love to be able to cut my HSI bill by 1/2...even if it's temporary.
It took me a minute to realize that you are on Pro


oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA
I do the same thing, except I'm reminded about once per month.


Big_D
Premium
join:2003-06-02
Augusta, GA

reply to switchman
said by switchman See Profile:
Actually, I believe they can reset the modem(s) remotely to force it to load the new config if they want to.
Yes, that is true, but from many user's reports, comcast is not doing that. Therefore a powercycle would be required. When I got the upgrade to 256 up, I had to powercycle.
--
You want the truth? You can't handle the truth!


oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA

Are any of these markets where they're doing this testings markets with Pro customers? If so, are they doing anything with the Pro customers except charging twice the price for the extra 200kbps?
--
Powered by Barry McKockenner Racing in association with Jack McKokkov Motorsports


Snoopy2
Premium
join:2001-03-29
Mobile, AL
reply to Holyearth
Ah Ha! Man, I see the writing on the wall w/this one! Yeah, well give 'em a little FREE taste and they will come running after we cut 'em back. Wait and see if this is what goes down.
--
RM1 (USN-RET)
Forums » US Cable Support » Comcast » Comcast HSIwhat makes you think the new 3Mb will be free? »
« Can someone explain this...  


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