koitsu
Premium
join:2002-07-16
Mountain View, CA
| reply to KatOak
Re: Packet Loss/Latency Reports
Comcast, Bay Area |
You -- and this post of yours -- are literally the reason I am still a customer. I had just logged in to MySpeakeasy to file a cancellation (yes, after all the hard work you, myself, and lots of other reps have put into dealing with the issues I've brought forth), but remembered I hadn't checked the SE forum in a week or so. I'm thankful I did.
The problem I have with all of this is that it's confusing SE's engineering crew. I am an engineer (system and networking), and have been since 1991. I guess I'm having trouble accepting that an engineering group simply can't pinpoint what/where the problem is.
I know you've probably heard all of this before, but it's just that, well... we're going on, what, almost 5 weeks of this now (in regards to SFO)? It's becoming hard to stomach. I shake my head every day when I stare at my graphs and see the same repetitious behaviour and over between the hours of 09:00 and midnight. I keep waiting to see some change in it, even something as trivial as the Window-of-Doom being audited to something smaller (or heck, even LARGER!).
To make matters worse, as of this evening, things have seemingly become downright foul. It's nearly 2 in the morning and I'm witnessing packet loss (huge margins might I add, suddenly appearing out of no where in clumps of literally 35-40%!), as well as the flippant latency all of us have been reporting. It's the first time I've ever seen it happen at this late of an hour. I even tried power-cycling my DSL bridge: no love.
I'm presently on my Comcast connection, but good lord -- you can tell from the graph I've posted just how absolutely HORRID Comcast is right now here in the Bay. This has been a long-standing problem with AT&T and Comcast for over 3 years now, and it's getting worse. It's been confirmed as well: it's over-saturation due to the populus here.
Despite my comments, I'm going to continue sticking with SE for as long as I can. It's just that... *sigh*... SBC doesn't seem to be having problems like this, or rather, at least not to this degree. I'm sure you can understand my frustration.
Please keep us updated, even with small things like "there was an engineering meeting today about this." I just like knowing someone is at least acknowledging what we're seeing as legitimate, since we (customers) fought so hard to get SE Support to accept this issue in the first place.
I haven't forgotten about your orchids either, by the way. I'm still keeping my word on getting you some. I just happen to be swamped due to work, and a lazy person to bat.
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Making life hard for others since 1977. |
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warcorp
join:2000-09-19
Novi, MI
clubs:
| Koitsu,
We seem to be having the same problem out of the Chicago POP as well so I feel your pain. Not nearly to the degree you are however and seems to be a problem starting at about 7:30 and going all the way till 4:00am ish the next day and it's regular as clockwork (for the past 4 or 5 weeks that I know of. This is the last 12 hours: |
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koitsu
Premium
join:2002-07-16
Mountain View, CA
| Can you beat this?
This has been going on since about 23:30 or so. Prior to that, it was what I'm used to seeing (flippant latency, occasional packet loss (3-4%)).
You know we're sad individuals when we're comparing results of broken connectivity! 
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Making life hard for others since 1977. |
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warcorp
join:2000-09-19
Novi, MI
clubs: |  YIKES!
Nope can't beat that. We are broken, but not THAT broken.... |
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bhan261
join:2001-02-12
New York, NY
| reply to koitsu
Koitsu,
I don't know whether you are a saint or an idiot to endure this kind of poor service without some sort of offer for reduction in fee from SE. I (and others) are having problems in NYC but nothing this extreme.
But you are right that a continuing flow of information about what's being done to investigate and resolve the problem will go a long way to maintaining the peace. Let's hope SE follows through accordingly. |
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