susangg6
join:2001-03-28
Fremont, CA
| reply to mocycler
Re: Install pro Q: Mis-stenciling of blocks?
Thanks for the helpful explanation. Hopefully, they will figure out what the problem is without undue delay.
As to why they didn't just fix it then and there, I don't know. Megapath called today to tell me that there will be a meeting at the telco tomorrow to look at the box and see if they can fix the nonfunctioning "cards" without "re-wiring the DSLAM". I hope that the decision is to do whatever it takes as quickly as possible (and if it isn't I will bug them until they do!)
Please understand that my frequent digs at PacBell are NOT aimed at the rank and file employees...the people who actually do the day to day work that keeps the network running -- they are aimed at the "suits" -- the corporate execs who make policy.
I know that the people on the front lines are doing their best, and when they are not doing their best, its because they have been ordered NOT to. I have spoken to installers on several occasions, and they have told me how they are prevented from getting people hooked up in the easiest possible way because the easiest possible way may not bring in additional revenue.
The problem is a political problem: Monopolies run their businesses in a way strictly designed to bring in the most profit and damn the customers (AND the employees!). The overwhelming majority of line workers want to do their best for the customer and take pride in their work.
Its the people in the executive offices who are responsible for the problems, not the workers. |
