| updated speakeasy speeds...? Well, I don't recall ever getting an email telling me that my speeds will be upgraded, but i've heard a bit about it on the forums. Anyhow, I went to my 'order status' page today and saw some new things on there that I assume are in relation to this upgraded speed.. Anyhow, my speeds are the same as they were before.. should be getting 384 upload now (well, near it), still only gettin around 112.. Any ideas? Here's the status thing..
Covad Ticket: #xxxxxx End User Circuit: #xxx-xxx-xxx End User Name: xxxx Company Name: xxxx Status: CLOSED-Monitor Department: TAC Priority: P3 Date Opened: 07/31/02 13:31:46 Last Worklog Entry: Acknowledging CFI update. Partner requesting we re-provision the EU back to 1.5/384 fast. Per ISP request re-provisioned the EUs circuit. After re-provisioning, EU has good port rates and noise margins. Requesting the ISP verify service and contact the Covad TAC to close out the ticket. If we do not receive a response within 24 hours, the ticket will be closed out. **Provisioned at 928/384 safe mode** DSLAM Trunk Status: OK Technology: DMT4F Card Status: OK Port Status: Up Actual Port Rates: 928 kbps Downstream / 128 kbps Upstream Margin: 16.5 dB Downstream / 24.5 dB Upstream **Provisioned at 1.5/384 fast** DSLAM Trunk Status: OK Technology: DMT4F Card Status: OK Port Status: Up Actual Port Rates: 1536 kbps Downstream / 128 kbps Upstream Margin: 13.5 dB Downstream / 22.0 dB Upstream |
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 paulhaskewUnoffical Dominos Spokesman
join:2002-01-10
Vancouver, WA | hmm, according to what i read in the ticket it shows they set you at the new speed, have you tried powercycling your modem to resync?? |
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| yup.. i just tried it again right now as well.. same speeds.  I love speakeasy but when i hear i got an upgrade i didn't get.. im disappointed |
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paulhaskewUnoffical Dominos Spokesman
join:2002-01-10
Vancouver, WA | reply to hlsniper
 ... just call them up and they should help you out...
Port Rates: 1536 kbps Downstream / 128 kbps Upstream Margin: 13.5 dB Downstream / 22.0 dB Upstream
right there is where i see the error... you modem is not synced at the new speed... shows your set for it...
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I post for myself, from myself. Statements made do not necessarily reflect the views of my employer, Charter Communications, or any of its subsidiaries. |
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| hmm.. I just called speakeasy. They said that despite what the order status page said, i am provisioned at 1.5/128 right now and that will be changing over to 1.5/256 in october or november, for 59.95 instead of the 69.95 i am paying right now (i have the gamer 'plus package') Whats up with that?! Said they don't have a 1.5/384 .. only 256 or 768 for $10 more than i am paying now.. now that sucks. I mean, 256 is still better than the 128 i have now, but its not what ive heard i was going to get, not what order status says i should have, and its not anytime near sep. 2nd.. Like i said before, i love speakeasy and upgrades late or not are still great as long as they cost me nothing.. but I wish they would give me a speed and time correctly without having me call them.. anyone know whats up with this????
Slightly annoyed,
hlsniper
[text was edited by author 2003-09-05 21:01:40] |
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paulhaskewUnoffical Dominos Spokesman
join:2002-01-10
Vancouver, WA
| reply to hlsniper
just a copy and paste, call them back
"""Effective 9/2/03, our new pricing/service scheme for new customers will be as follows:
Up to 1.5/256:
Classic Basic = $49.95/mo
Classic Plus, SysAdmin, Gamer = $59.95/mo
Up to 1.5/768:
Classic Basic = $79.95/mo
Classic Plus, SysAdmin, Gamer = $89.95/mo
Up to 3.0/768:
Classic Basic = $139.95/mo
Classic Plus, SysAdmin, Gamer = $149.95/mo
Existing customers will be mapped to this in the following manner:
608/128 --> 1.5/256
1.5/128 --> 1.5/384 (@ $59.95 Classic Basic/$69.95 Others)
1.5/384 --> 1.5/768
1.5/768 & 3.0/768 = Price Reduction
We will be upgrading folks in each POP in tandem with the equipment upgrades - this is necessary for us to continue with our load balancing methods and provide stable service for everyone while also increasing the amount of possible throughput at each POP.
Specific upgrade information will be provided to each group of customers during September, once we have concrete details to share.
--
Kat Oak
Speakeasy
kat@speakeasy.net""""
just copy and paste here
call them back...
--
I post for myself, from myself. Statements made do not necessarily reflect the views of my employer, Charter Communications, or any of its subsidiaries.
[text was edited by author 2003-09-05 21:05:28] |
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| reply to hlsniper
how fast is their online support ticket system? i just dont want to call back for fear of sounding like an idiot.. (id rather sound foolish on the internet, and i am able to copy paste the message into the ticket that way :P) |
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paulhaskewUnoffical Dominos Spokesman
join:2002-01-10
Vancouver, WA
| reply to hlsniper
hmm, i don't like it, best to just call them... faster response
i would just call them, tell them you are reading it directly off BBR... Kat Oak posted the info and you are wondering when it will be completed
if they still don't like it, put in a ticket...
[text was edited by author 2003-09-05 21:12:04] |
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| reply to hlsniper
Well, my second call to speakeasy was much more enjoyable.. the person i talked to actually seemed to know more about what he was saying, and thanks for giving me the tip on letting them know where i was coming from, maybe that helped a bit 
Anyhow, it appears that that person couldn't give me any specific dates either, and stated the same sometime october guess. Oh well, no upgrade for me just yet, but thankfully I now know that it'll happen... |
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 drmorleyPremium,MVM
join:2000-12-20
Park Ridge, IL | The upgrades are coming for existing customers. New customer will automatically be provisioned at the new tiers. |
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 StacyFotoDoguePremium
join:2001-11-02
New York, NY | reply to hlsniper
I just checked »www.speakeasy.net/residential and it appears Speakeasy no longer offers 1.5/376. The lowest residential speed offered is now 1.5/256, and the next is 1.5/768
The way I read your ticket Speakeasy is requesting that Covad take you out of Safe Mode (error corrected mode) and put you back in Fast Mode (uncorrected mode). Whenever Covad completes that you should see higher speeds. |
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paulhaskewUnoffical Dominos Spokesman
join:2002-01-10
Vancouver, WA | reply to hlsniper
if you guys look at what i pasted above, kat stated that people with service level of 1.5/128 would be upgraded to 1.5/384... that is exactly what they have put me at, till they fix it and put me back up to 1.5/768...
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I post for myself, from myself. Statements made do not necessarily reflect the views of my employer, Charter Communications, or any of its subsidiaries. |
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 brudy
join:2000-05-07
San Jose, CA | reply to Stacy
They do indeed still offer the 1.5/384 service. I ordered it last week
I am one of the poor saps who had to order new service because my 608/128 dedicated 2nd line wasn't on the list for price reduction/upgrade. I have to admit, it's far easier getting new service installed than the first time I ordered DSL in May of 2000... |
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 borborpaSlipping Slowly Into OblivionPremium
join:2002-02-20
New Cumberland, PA | reply to paulhaskew
said by paulhaskew:
if you guys look at what i pasted above, kat stated that people with service level of 1.5/128 would be upgraded to 1.5/384... that is exactly what they have put me at, till they fix it and put me back up to 1.5/768...
Kat is not infallible (though she make think she is...), but there may have been a miscommunication in her original post.
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Testing, testing, 01 10 11 [AIM - BoyBandsMakeUGay] |
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BBIB2U
join:2002-01-24
Fontana, CA | reply to hlsniper
Uh, please forgive my total lack of knowing...but what are you people talking about? I avoid going to the Speakeasy website like the plague. (oh ok, so I'm exaggerating!) Anyhow, it annoys me no end all of the great offers they have, none of which I'm applicable(?) for. I've been paying around $80+ to connect at 768/384 with 2 email addys and 2 IPs for years now. But I only use one IP. I just don't feel like it's worth the hassle of removing the second IP. Don't ask. -lol (unless you have time for a lonnnng story!)
Anyhoo, so I gather there has been some change with Speakeasy actually being finally able to pass on some savings like they had said they would so very long ago, if and when they were able to do so.
Well, this latest tidbit of news totally escaped me, not surprising since I'm only periodically sent those vital customer notices for as yet still undetermined reasons. I'm still ruminating over that last stunt with the email, but hey now I can receive email sent from the eBay and SprintPCS domains directly; as in without first having to retrieve it from the Spam bin! I'll tell ya' it took me awhile to figure out that situation even existed, since the AmikaGuardian-Server(?) didn't always automatically dump these emails as spam, just sometimes. Really, you'd think that after the first time it cost them a free month of service they would've made sure that I wasn't ever removed from the vital-system-change-notices sent out...but I digress.
Please don't misunderstand me, despite such mishaps and the more-than-modest monthly fee, I'm rather satisfied with the service from Speakeasy. In all of the years that I've been with Speakeasy I've only had occasion where the service was down but once and once only. I hardly think ANY other ISP has very many customers that can make that claim. 
Anyone care to kindly fill me in please? I'm particularly interested in learning about what is meant by synch-ing the modem for the/a new speed as I'm still using the ancient, er, Efficient Networks SpeedStream 5250 modem. Should/would/does this make a difference?
Your input will be greatly appreciated.
Thank you!
--Brynda
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And What Color Is The Sky In Your World |
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borborpaSlipping Slowly Into OblivionPremium
join:2002-02-20
New Cumberland, PA | Unfortunately, if you're on the 768/384 you will not be upgraded, because of the type of connection. You're technically on a 768 SDSL circuit. They would be able to switch you over to lineshare RADSL, with little to no down time in the switch, which would save you money. I believe when they do that though, they do require a new 12 month contract.
If the static IP isn't a big issue, you can go with the 1500/256 plan for $49.99, with a dynamic IP address. (Technically they are static right now, but will change to dynamic in the future, for that package).
If you're happy with what you have though, stick with it. There are a few legacy users as yourself that are happy with the stability they have, and don't want to risk losing it.
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Testing, testing, 01 10 11 [AIM - BoyBandsMakeUGay] |
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