MJoz
join:2001-01-08
New Baltimore, MI
|  Anybody heard from DSLi lately?
FOC date has long passed and still no service. They did put a fancy status graph up on their web page saying that almost everybody has FOC dates (most of which have passed over 2 weeks ago), which makes me feel a lot better (yeah right). They were sure saying how smooth a transition this would be, they really need to get a clue.
DSLless in Detroit,
MJoz |
|
russotto
join:2000-10-05
Collegeville, PA | They claimed I was up and running and pingable, when my DSL light was dark. I called them on it, and now my DSL light is on but I still can't ping the gateway. *sigh*. |
|
DaveForDSL
@63.174.x.x | reply to MJoz
FOC Date was yesterday. My modem was up but the gateway wasn't pingable. They entered a trouble ticket with Rhythms as there was some missing info for the order... supposedly a 24hour response time on that. We'll see... |
|
DaveForDSL
@63.174.x.x | reply to MJoz
FOC Date was yesterday. My modem was up but the gateway wasn't pingable. They entered a trouble ticket with Rhythms as there was some missing info for the order... supposedly a 24hour response time on that. We'll see... |
|
madforry
join:2001-01-22
Tempe, AZ
| reply to MJoz
They called me to tell me I was up on April 30th, when the light on my dsl modem was red (no connection). They had the nerve to bill me without even checking if everything was working.
I can't get through to tech support on the telephone - I've tried waiting for up to four hours(sound familiar ex-PSN customers?), so I've been using the status.dsli.com page to send messages to them. They at least seem to respond to this, but it takes them about a week to get back to you.
It seems DSLi is doing the exact same thing PSN did before it went out of business. Lure as many customers as you can using bait-and-switch tactics, then shut your doors, screw your customers, and don't pay your bills.
sigh
If DSLi can actually pull off this migration i'll be impressed, but I'll believe it when I see it.
I've stuck with DSLi because they used to be such a great company, but with cable modem and qwest DSL available in my area now - the wait is getting harder. |
|
nuzz
join:2000-10-09
Farmingville, NY | reply to MJoz
I'm still out too. It seems every time I look at the status page, the projected date keeps getting later. I don't even have a FOC date. This is frustrating. |
|
lzee
@65.195.x.x | reply to MJoz
I was up and running in less than a month--I know they worked 24/76 to get me and most people up. They cant make everyone happy--the whiners, of course, always have something negative to say about it. |
|
DaveForDSL
@aol.com
| reply to MJoz
Well I did get up in 24 hours like DSLi said with the Rhythms trouble ticket. But was only up for a day and the bandwidth was less than a 28.8 modem. The speed appears to be due to some line problem they are saying so another trouble ticket was filed for that with Rhythms.
Was on hold a long time, but when I did get through the tech was very helpful talking to rhythms and reconfiguring the speed of the DSLAM, Rhythms needed some authorization to change the ATM switch which unfortunately has to wait till Monday.. Unfortunately not too long after the Gateway went down and now I've got no connection...bummer.
Getting through to them after hours and weekends takes a long time, during normal business hours calls go through relatively quickly. |
|
russotto
join:2000-10-05
Collegeville, PA
| reply to MJoz
There's SOMEONE over there. They changed my customer ticket title from "Light's on but nobody's home" to "configuration". Didn't actually tell me anything or solve any problems, of course. I liked my title better; it described the situation rather than presenting a (false) diagnosis. (if it was my configuration, then pinging my IP address from outside would make the modem lights blink. That doesn't happen) |
|
amoiseyev
Went For Beer
join:2000-11-14
Worcester, MA
|  reply to MJoz
I've just noticed this page at DSLi server:
»www.dsli.com/northpoint/04-30-2001.htm
So, you can see what's happening "in whole". Unfortunately, it doesn't help to investigate each person's case...
Basically, it means that they REALLY working on switching and got some success, unlikely many other ISPs.
With increased number of lines what must be reconfigured and tested there are no ways to avoid significant backlog.
Of course, 58% of customers whose lines are still dead can blame DSLi - they used to predict "smooth transition in a week" and didn't finish in a month. On the other hand, Telocity started with "you will be transferred in 3 weeks" and finished with "you will be transferred never".
Is it better? If you have cable option and have enough DSL experience, may be it is. For those who don't have choice beside DSL, I guess DSLi does good job as well as they able to.
Don't soot the tender - he is half shoot already!
--
Alex
Anything that can go wrong will go wrong. - Murphy's law |
|
russotto
join:2000-10-05
Collegeville, PA
| reply to MJoz
I am _up_!! Speed test reports 240/180, a little better than my previous Northpoint results (I'm over 15000 feet from the CO). We'll see about real life. I finally convinced 1st level support at DSLi to put me through to a tech; turns out they had something configured wrong.
Now the countdown to Rhythms bankruptcy continues... *sigh*. |
|
DaveForDSL
@dsli.com | reply to MJoz
I'm up! Took a little bit but a DSLi tech called tonight and got Rhythms to set everything up right. Looks good so far!
How long before Rhytyms goes under now? |
|
amoiseyev
Went For Beer
join:2000-11-14
Worcester, MA |  reply to russotto
Congrats! |
|
madforry
join:2001-01-22
Tempe, AZ
| reply to MJoz
Well, I finally got through to DSLi's Tech Support after trying for a week. You can't reach them unless you call early in the morning. Even then, it took me four hours of waiting on hold and working through being hung up on several times.
I finally figured out that there is no room at my CO's DSLAM, and Rhythms is waiting for new orders to install the equipment that can complete my order. What does this mean? NO ETA! =) =) =) HAHAHAHA. HOOOOO!
So DSLi had told me my connection was up, billed me, and didn't even check to see if everything was working.
HAHAHA I AM GOING INSANE!!!!!!! *tears hair out* |
|
madforry
join:2001-01-22
Tempe, AZ | reply to MJoz
Hmm, I just noticed that the "Hate your ISP, get even" advertisement is gone from the frontpage of DSLi.
I wonder why they took it down.... eh eh eh. |
|
jopaluch
join:2001-01-11
Hasbrouck Heights, NJ
| reply to MJoz
Yes I've heard from them, but only because of my persistence. I was part of the NORTHPOINT "smooth transition" in the "first wave", which was postponed on at least 4 occasions since 4/4/2001 and finally happened around 4/27 or so.
Sadly, my new is not good. Despite the hoopla about smooth transition, same Co, etc., the latest news I've gotten has created only more frustration and confusion.
I've been through Flashcom, Telocity and last DSLi with NP. By far and away, DSLi & NP was me happiest experience. They had my line SDSL working at 416 despite line noise in my area. DSLi listed me at 14,500 ft. from CO.
Since my Rythems(or is it Rhythms? or is it technically incapable morons?)transition which occurred on 4/28, the line was operating at only half speed at best, and for only 3 days. My mistake was complaining that the speed had to be tweaked. I have been completely down since 5/1.
I called and was placed on hold for HOURS. I was cut off after waiting on hold several times these past few weeks.
I called during stated business hours and got the "we are closed" message up to an hour after they say they open for business. When I left call back messages for Customer Service and TECH Support NO ONE EVER CALLED ME BACK.
I visited the status site and HARDLY ANY OF MY TROUBLE REPORTS WERE EVEN POSTED. When I did get through to TECH support I found I wasn't speaking to TECHS but Customer Service Reps. I had to explain on every occasion to any tech I ever spoke with the entire story every time, as though they had no idea why I was calling. They repeatedly asked me what modem I was using, as though they had no record of my service. The salesman I dealt with originally who encouraged me to call him directly did not reply to emails or phone messages and never answered my questions.
I even found during the life of this problem that the STATUS web site did not even allow me the option of posting a customer ticket as I had done in the past.
So the bottom line is that now, Rythems claims I'm 22,400 feet from the CO and that because of the line noise they would have to convert service to IDSL, at a mere 128 for a hefty (+$30.00 increase over DSL). THIS IS ABOUT 1/3 THE SPEED I WAS GETTING FOR ABOUT 75% GREATER EXPENSE. What a deal! I guess I should grab at it! ALSO, THEY CLAIM THEY MOVED MY CONNECTION TO A DIFFERENT CO. I find this all rather incredible because I've had a LINK light on my modem the entire time of the outage from the end of March.
I realize that this is not DSLi's fault completely. But I am EXTREMELY DISAPPOINTED that their CUSTOMER SERVICE and RESPONSIVENESS has gone totally down the tubes. Frankly, I don't think that my puny little residence account is of any interest to them now. For THAT I fault DSLi - I despise that they have ignored me and my questions and still won't be up front with me. My guess is that Rythems fades into the sunset soon, too, because I don't even understand how they are in business in the first place.
I have to say that after all my experience with DSL service, I'm sad to report that it's every bit as difficult as I've ever heard about it. I'm retrenching now, and for me now, the only viable option is satellite.
I'll keep in touch on progress if you are interested. |
|
rockoo
@199.21.x.x
| reply to MJoz
I'm also not very happy with DSLi right now. My FOC date was on 4/18, they emailed me on 4/20 to say my migration was complete, but of course it never worked. I called back, they said they were not certain why it wasn't working - I was supposedly built on both rhythms' end and theirs, and they would research. I call back after about a week as they did not get back to me, and once again they did not have an answer. I got another email on 4/30 saying my service was restored, but it never really was. I called back, and they refused to admit there was a problem - kept saying I was "in the final phases of transition". BS - my service should have been working, and it wasn't. Next time I called, they said my PVC wasn't built yet (contradicting person I spoke to earlier) and it would be 2-3 days. Never heard anything, so I called back again - this person didn't know anything about my PVC, and went back to the "final phases of transition" line - told me to wait 2-3 days again. Still nothing, so I called back. This rep actually admitted there was a problem, and said a ticket had been opened to Rhythms for me - I asked the status, and he claimed to have called Rhythms (kind of fishy since I was only on hold for about a minute) and they said it was a CO problem and they were dispatching verizon. I just called again last Monday, and the person I spoke with had no knowledge of any such ticket being opened. Basically, they will say anything to get you off of the phone, going as far as pretending to call the CLEC, while nothing gets done to fix your problem. Oh yeah, they have billed me for my (non-existant) service.
Brian |
|
miao_the_cat
@63.237.x.x
| At least you guys are getting some kind of response.
My story starts out same as everyone else. I discovered that I was supposed to be switched to BellSouth. The techs assured me that there was going to be a smooth transition & I probably won't even see any downtime. Yeah, right.
Well, one week after the Great Downtime, I still had no connection. I called them up everyday (For some strange reason, I had no trouble getting the techs & reps to pick up the phone - not that it helped...) and they keep telling me it's going to be done soon. But on 15 April, a tech told me that the CO was full & I had to wait till 22 May before I can continue the process. Meanwhile I was on hold. Of course, looking at the time, I might as well go for a new account with someone else... Sighz...
And as of yesterday, they just delayed the process till 30 May. I think I'm looking at early July before I get my connection back. Of course, I'm still being billed as we speak...
Problem is I can't switch to another provider 'cos there isn't one around that suits my needs. BellSouth doesn't have static IPs and they use external USB modems which won't work with my router...
Sighz |
|
nuzz
join:2000-10-09
Farmingville, NY
| reply to MJoz
Well, it has been 3 months now, and I'm still without service. I was supposed to be hot switched to Rhythems - we all know how that went (nowhere). After that fiasco, Rhythems was supposed to install a new line. Every time customer service checks for me, the status page automaticly adds a week to the projected date. Last week Rhythems sent me a 3com ADSL modem with no notice, instructions or anything. I am supposed to have SDSL!
Now, I can't find anyone at DSLI to contact who knows anything about my account. I have talked to Robert, but lately he's - uh, unavailable.. I feel like I'm in the twilight zone. It is amazing that NP or Rhythems or any of the DSL companies or ISP's ever made it this far. Simply AMAZING. |
|
Anon | reply to MJoz
I once was a Telocity/Northpoint orphan (I won't forget this AT&T). Previous to that I was with Flashcom (I'm beginning to take this personally). I was shut off on March 28th with no notice at all. I finally got the form letter from Telocity informing me that I would be switched within 30 days. I appreciated the free dial-up access provided by Telocity which allowed me to continue to have access to the net. Three weeks later, Telocity informed me that they couldn't provide DSL access to my address and tried to shift me to the satellite system (can you say "conflict of interest"). I began to search for other providers and the only one I could find servicing my area was DSLi (Cablevision is still thinking about this new technology called fiber optics). The folks from DSLi were very helpful. I got 384/384 SDSL (supposedly), a static IP address, no contract, $69.99/mo and a $199.00 set-up fee. Verizon came out on schedule to run a new drop from the street to replace the new drop they had run 6 months before for the Northpoint service. It took Rhythms two shots at doing the inside work (they used the same wires as Northpoint), since they showed up in the morning for the first appointment when it had been scheduled and confirmed for the afternoon. Once in place, the service has been fairly reliable (their news servers are occasionally unavailable). I am still working with them to get the speeds up to where they should be (started at 300 down and 75 up). It hasn't been painless, but a) I have service again and b) it hasn't been as bad as other stories I have read. |
|
