Bob0000
join:2003-08-18
00000
| Comcast Account Suspended for going over "limit"
Well, it seems that the day has finally arrived. After getting the one warning message in mid July, my account has been suspended on September 12th. I would have posted earlier, but I had to wait until I got to work. My internet was cut off without further warning. At first, I thought it was a connection problem, but tech support told me to call the Comcast IP Abuse department and wouldn't tell me anything futher. I suspect they weren't in over the weekend (had to leave a message and they haven't called back) but hopefully I can get ahold of someone today and chew comcast out. I'll update this once I can get ahold of comcast, hopefully I can get the number of the "limit" out of them. Wish me luck. |
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grouchy951
join:2000-09-23
Chicago, IL | Re: Comcast Account Suspended for going over "limi
Make sure to have them give you credit for every day that you are without service.
Do you think they emailed you your disconnection notice? |
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MrJames
join:2003-05-19
Jacksonville, FL | reply to Bob0000
Re: Comcast Account Suspended for going over "limit"
Any idea about how much bandwidth you used? |
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JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
 ·LINGO
 ·Sprint Mobile Broa..
 ·surpasshosting
 ·Verizon FIOS
| reply to Bob0000
said by Bob0000  , from another topic:
There are already caps, comcast suspended my account for downloading too much.
Bob0000 , do you upload a lot, or do you think your suspension was triggered solely by download usage? |
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china crisis
join:2003-05-28 | reply to Bob0000
Do not hang up the phone until they give you a defenit "LIMIT",because you are doing nothing wrong until they do. |
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ihaddsl
join:2001-12-05
/dev/hda0
 ·Comcast
| reply to Bob0000
said by Bob0000 :
Well, it seems that the day has finally arrived. After getting the one warning message in mid July, my account has been suspended on September 12th. I would have posted earlier, but I had to wait until I got to work. My internet was cut off without further warning. At first, I thought it was a connection problem, but tech support told me to call the Comcast IP Abuse department and wouldn't tell me anything futher. I suspect they weren't in over the weekend (had to leave a message and they haven't called back) but hopefully I can get ahold of someone today and chew comcast out. I'll update this once I can get ahold of comcast, hopefully I can get the number of the "limit" out of them. Wish me luck.
Hmm, perhaps you uncapped your cable modem?
--
War has no winners, only losers |
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halfband
Premium
join:2002-06-01
Huntsville, AL | reply to Bob0000
The thread for the first warning was here:
»Comcast Bandwidth Exceeded Notice!!!
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Registered Bandwidth Offender #40812 |
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DoubleT
Premium
join:2002-04-09
Dallas, TX
| reply to ihaddsl
said by ihaddsl :
Hmm, perhaps you uncapped your cable modem?
They don't normally give 'warnings' to uncappers and then wait 2 months to pull the plug. They're usually very quick to act in cases of uncapping.
--
Playing on Konried as DoubleT, a member of The Outfit. |
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JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
·Sprint Mobile Broa..
·surpasshosting
·Verizon FIOS
| reply to halfband
That's a long topic. Here's the "nutshell" version of Bob0000 's violation, for anyone who isn't up-to-date:
As a result of "excessive bandwidth usage", Bob0000 , a silver subscriber, received the "Bandwidth Usage Limitation" violation letter last month. (sample letter provided by hqh51 )
Bandwidth Usage Exceeded
(click to enlarge)
The letter doesn't mention anything about exceeding the rate limit. |
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vic102482
Premium
join:2002-04-30
Upper Marlboro, MD | reply to Bob0000
Thats BS you should get a refund for everyday that you dont have service. |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| Okay,
He got warned for doing something, and proceeded to ignore it, so now he should get credit for everyday he's without service??
Wow - I wish that was the way it was growing up! 
--
"The rules of applying cologne: Spray, Delay, and walk away!" |
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deadmeat
Premium
join:2003-03-21
Sonoma, CA | reply to Bob0000
Doesn't the TOS say that if you upload more than such and such in a 24 hour period your abusing the service? |
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vizionblind
join:2002-01-19
Bealeton, VA | but isn't it wrong they don't tell you what the limit is??
--
My music composings »www.mp3.com/buliwyf |
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hackysak
Premium
join:2002-03-23
Summit, NJ
·Verizon FIOS
| reply to deadmeat
said by deadmeat :
Doesn't the TOS say that if you upload more than such and such in a 24 hour period your abusing the service?
DeadMeat, I assume you mean download.. How the hell could you possible upload TOO much on a 128k (or 256K, whatever it may be these days) link???
So now, Comcast is going to up their d/l speed so that customers can potentially reach their monthly maximum sooner?? My God, I'm glad I left them long ago.. What a bunch of bull poopie..
Bob0000, got any other possibilities for high speed internet by you?? You might want to explore other options and tell Comcast to go f*ck themselves.. You really do feel much better afterward.. Trust me, I know.. |
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J D McDorce
Premium
join:2001-12-29
Westland, MI
| reply to deadmeat
said by deadmeat :
Doesn't the TOS say that if you upload more than such and such in a 24 hour period your abusing the service?
There are no objective or quantified bandwidth or use limits in the TOS. There are subjective limits, as contained within the AUP, as shown here: said by »www.comcast.net/terms/use.jsp :
You must ensure that your activity (including, but not limited to, use made by you or others of any Personal Web Features) does not improperly restrict, inhibit, or degrade any other user's use of the Service, nor represent (in the sole judgment of Comcast) an unusually large burden on the network. In addition, you must ensure that your activities do not improperly restrict, inhibit, disrupt, degrade or impede Comcast's ability to deliver the Service and monitor the Service, backbone, network nodes, and/or other network Services.
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ihaddsl
join:2001-12-05
/dev/hda0
·Comcast
| reply to hackysak
said by hackysak :
DeadMeat, I assume you mean download.. How the hell could you possible upload TOO much on a 128k (or 256K, whatever it may be these days) link???
So now, Comcast is going to up their d/l speed so that customers can potentially reach their monthly maximum sooner?? My God, I'm glad I left them long ago.. What a bunch of bull poopie..
[snip]
Let me inform you on the simple commercial realities of providing residential broadband. You do *not* pay the actual cost of providing the available bandwidth 24/7. You pay for an oversubscribed link, which under normal use should be sufficient for most people to attain their advertised speeds. If everyone ran full bore 24/7 we'd all be crawling.
That's just the simple fact. Now I'm not defending Comcast, and they should publish their limits but we all need to recognize this is a fact of residential broadband.
flame away.
--
War has no winners, only losers |
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99664227
Heavily MODerated
Premium
join:2002-11-21
USA
|  said by ihaddsl :
said by hackysak :
DeadMeat, I assume you mean download.. How the hell could you possible upload TOO much on a 128k (or 256K, whatever it may be these days) link???
Running any type of servers will cause the Comcast Commie Brigade to terminate your account.
So now, Comcast is going to up their d/l speed so that customers can potentially reach their monthly maximum sooner?? My God, I'm glad I left them long ago.. What a bunch of bull poopie..
Life goes on.
[snip]
Let me inform you on the simple commercial realities of providing residential broadband. You do *not* pay the actual cost of providing the available bandwidth 24/7. You pay for an oversubscribed link, which under normal use should be sufficient for most people to attain their advertised speeds. If everyone ran full bore 24/7 we'd all be crawling.
That's just the simple fact. Now I'm not defending Comcast, and they should publish their limits but we all need to recognize this is a fact of residential broadband.
flame away.
Agreed that users shouldn't be downloading 24/7, that just pisses off your neighbor who is trying to read his email.
Comcast is the cable god in most systems, if you don't play by there rules then your subject to termination. That's why they have such a grey area for the AUP and TOS.
No flame necessary. |
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Bob0000
join:2003-08-18
00000
| reply to Bob0000
Well, I called the number that the tech support instructed me to call (the Comcast Abuse department 856-317-7272). Apparently you cannot actually get someone to talk to, so I had to leave a message for them to get back to me.
To answer a few questions, it wasn't from uncapping the modem. It was, as far as I know, since I wasn't given any information beyond the warning, due to downloading too much.
Since they cut me off on the 12th of the month, I can only imagine how low their limit must be. I do not believe that I downloaded any more than 30 gb max within that time
frame. Still waiting for that call back, so we'll see how it goes. |
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makaze6
join:2002-01-04
| reply to grouchy951
Re: Comcast Account Suspended for going over "limi
said by grouchy951 :
Make sure to have them give you credit for every day that you are without service.
Do you think they emailed you your disconnection notice?
when they cut your service for abuse. they stop the billing. |
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Bob0000
join:2003-08-18
00000
| Sorry about the delay. I think I hit topic reply instead of reply. I called the Comcast Abuse department (856-317-7272), the number I was instructed to call by tech support. Apparently, you cannot talk to anyway, it just asks to leave a message.
To clear up a question or two, I have not uncapped my modem. This was due to, to my best knowledge, downloading too much since I did received a letter in mid August.
However, this leads me to ask just how low their limit must be. Since I was cut off on the 12th of this month, I do not believe that I have downloaded more than 30 gb max (the new 200 gb hd doesn't arrive until this week).
Well, still waiting for their call back, so hopefully we'll see what is going on with their policy. |
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