joshj
join:2001-10-30
Antelope, CA | Something Creepy about Voiceglo I signed up for Voiceglo on August 23rd. It is now September 15th and I have not received a telephone. After weeks of silence and no replies to my emails I got a call from a lady Thursday informing me that a 916 number is now available, but I had signed up to transfer my existing phone number.
When I called in today the guy seemed confused and took a message for someone to call me. He was going to leave it on the other lady's desk (i.e. they don't have voicemail??)He thought the phone would ship "by the end of the week."
OK guys, by the time this phone shows up it will have been an entire month. You charged me a $13 monthly fee for absolutely no service. This was in addition to the $30 activiation fee, $10 prepaid service fee, and $11 shipping fee.
I don't have a good feeling about this. Has anybody actually gotten this service to work? |
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| Don't let them charge you for service they don't provide. I can't imagine how they would argue that they have provided you with a month of billable service. They have to at least pro-rate it.
Vonage does something similar, charging for service from the moment you sign up or the ATA ships. It took two weeks for me to make my first successful phone call, and they insisted that these were billable weeks.
While regulation isn't the answer, the important thing is that the word is out and people know about these Gotchas before they sign up. Keep us posted on Voiceglo, since I'm sure there are more folks considering it. |
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IPcon
join:2003-05-29
Edison, NJ | I am using Voice glo and like it... beats the hell out of Vonage who I dumped... VoiceGlo is more customer oriented! |
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HooperPremium
join:2001-10-22
Villanova, PA | said by IPcon:
VoiceGlo is more customer oriented!
It certainly seems like it, judging by all the glorious reviews and lack of complaints on how fast people got their MTA up and running. |
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