Telocity Strikes Again!!!

Matt1970

join:2000-09-06
Lafayette, NJ

Well, after being down since 3-29-01, I am back up. This whole experience has been one clusterfuck after another. And it's not over yet. After being at the mercy of Verizon (they picked me up as last mile carrier) I finally got a line switch date of 4-25-01. When no called or emailed by the 27th I called Telocity and no one knew when the switch would be done. They just told me what I already knew...The switch should be done by the 25th. I was escalated to level 2 tech support....whhhooaaa. I was told someone would get back to me within 48hrs, if not I was to call back and give them my really important secret ticket #. Well as you can guess, nobody got back to me. So, when I came home on 5-2-01 ready to raise hell with tech support, I saw the Magical Telocity Gateway on my back porch! (ahhh...all is well in the world) I ran inside and proceeded to hook it up. after 3 attempts and 1hr of going to various jack in my house, I could not sync up with telocity. So once again I was back on hold with tech support. The technician said that i had to try all the jack in the house until I found one that synced. I informed him that I was standing outside with my gateway and the network box on the side of my house and i was plugged directly into my dsl line. This set him back a little, because their went his brush off. (try connecting to all the jacks in the house) So I was issued anther Golden Ticket..(ooompa, ooompa) Well, when I came home on the 3rd I had 2 green lights on the wonderbox and started to get happy again. I clicked on my browser and "The heavens opened up and God said..You shall have DSL, But it will be half the speed you had with NP" I went from 768/768 with NP to 300/82 with Verizon. So once again I have another Golden ticket and was told that if the speed doesn't increase in 72 hrs to call back. Cable access goes online here in June, So I will be switching over, but in the meantime I will continue calling Telocity and complaining, just because they have been worthless...SO LONG TELOCITY. And VERIZON you can KISS MY ASS!!!!!

permalink · 2001-05-05 20:22:43 · Print ·


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