genobkk36
join:2003-06-05
Higbee, MO
| Vonage NOT working $0-60 min on HOLD!!!!
Hi, I posted a few post about this issue. I will start from the first tiem I had an issue. About one money ago I changed my phone number for my second line (port 2 ATA) before this everyting was working 100 percent. After I change the number Line 2 went down. I found out that my ISP was blocking port 69 and somone told me I could hook the ATA to another ISP to get that config file and then everything should work again. Well I hooked up the ATA to a 56K modem, got the config file, everyting worked good on the 56K even made a few calls. I hooked it back to my calbe modem connection, and then both lines was dead, everything. My ISP unblocked port 69. Vonage Tech support said they could see the ATA connecting to thier config server but it now as not registering properly. It keeps comming back register retry. I have tryed everyting, I even toke the router off line and still nothing on the ATA. The wierd thing is my Packet 8 is working great and I know it useses port 5060 for the SIP, and my other ATA i set up for ICH is working fine to. So I can connect to packet8 and to ICH via sip port 5060, but NO vonage? this is very wierd and do not understand it at all. Everytime I call vonage they just keep haveing me try tings I have tryed 100 tiems or more, tehy do NOT keep recoreds of what was tryed, or even what was changed on my account. I spend many days and night on hold for 40-50 min at a time.
I would love some ideas on how to sove this issue. I spike with Brian, with troy, they both seemd to be the most hlepfull but still no serivce. ONce agian I just unhooked it from my broadband connection for 2 hours, please note before I unhooked it line 1 was working great, just line 2 (the line of the number I tryed to change) was NOT working. After I got the NEW config file I hooked it back up to my broadband and nothing!!! and all vonage can tell me is that they can see it trying to register on the SIP port, but it seems the ATA is not seing it. Tehy just kep telling me to reset my router, whis will do nothint as I allready bypassed the router and nothing changed. The wierd thing is wehn I hook it up to the 56K modem with a different ISP it works fine.
Well Please help me it has been allmost one month and I can not keep paying for a sercie that is not working. I wil have to cancell it very soon if it they are NOT willing to really help. Thanks and please keep this tread to the point and help me out. |
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x____
join:2003-02-13
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clubs:
| Perhaps you should forward that message to your ISP.
If it works on dialup but not on Cable, it could be because of firewalling that they are doing. Even though Packet 8 and ICH are working, Vonage could be trying to use some other ports.
If you hook your PC and they ATA into a hub, you can use a packet sniffer to find out what ports it's trying to use.
There are also people on this list who have problems using Vonage when Stateful Packet Inspection was enabled on their router. You mention that you had the problem even when you bypassed your router, but the problem may be with what your ISP is doing on their router/proxy/firewall. |
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genobkk36
join:2003-06-05
Higbee, MO
| I think you missed my point. Line 1 was working when I unpluged the ATA and hooked it up to the 56K. I left it connected to make sure it got all the files ONLY 2 HOURS. I hooked it back up and nothing, no line one or line 2. It is a SIP issue, it is not registereing accounding tovonage, and my SIP port 5060 at leaxst is working fine. I think they have me on 5061 since I told tehm I was useing Packet 8. The ATA with ICH works great and Packet8 works grest. |
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blohner
join:2002-06-26
Cortlandt Manor, NY
clubs:
 ·Vonage
 ·Optimum Online
| said by genobkk36  :
I think you missed my point. Line 1 was working when I unpluged the ATA and hooked it up to the 56K. I left it connected to make sure it got all the files ONLY 2 HOURS. I hooked it back up and nothing, no line one or line 2. It is a SIP issue, it is not registereing accounding tovonage, and my SIP port 5060 at leaxst is working fine. I think they have me on 5061 since I told tehm I was useing Packet 8. The ATA with ICH works great and Packet8 works grest.
I am pretty sure the ATA is trying to read the config files again when it looses the ethernet connection and get's reconnected. This way the SIP sever on the other end gets the new IP etc...
I suspect you are having two problems at once
- your ISP is not letting the response from Vonage to the ATA get through (assuming that - as you wrote- you took the router completely out of the picture) - maybe they didn't unblock all SIP registration ports or they only unblocked outgoing but not incoming
- your line 2 is not working
I would get the ISP issue resolved first - then - when the ATA works fine with the ISP - contact Vonage again and troubleshoot the line 2 issue.
As long as line 1 works with one ISP (your dialup) but not the other it is clearly an ISP issue.
In order to get them to fix it faster packet sniffing would be a very good idea - this way you can tell them exactly what is missing.
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I am addicted to speed --- OOL speed that is ---
~Help find a cure for cancer~Proud Member Team Discovery |
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genobkk36
join:2003-06-05
Higbee, MO
| once again the same SIP port that vonage is useing workd with ICH. MY ATA with ICH works fine. PORT 69 is UNBLOCKED NOW!!! Both lines will work on a 56K modem, that is whre I first got that config file. Vonage sees the ATA on Port 69 that is NOT the issue at all. How can my ISP be blocking incomming and Packet8 and ICH both are working fine, and ICH is on the same port. Vonage has me on 5061 and Packet 8 is useing 5060. ICH was useing 5060, but just to get it I change the SIP port form 5060 to 5061 and it works fine, so don't the ATA have to be getting inbound info on that port for ICH to work on that PORT? PLease lisetn to waht I am saying , jut do not post without reading |
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Hooper
Premium
join:2001-10-22
Villanova, PA | reply to genobkk36
This is a little OT but what exactly is in the config file that the ATA grabs over port 69? Has anyone actually coded one of these before? |
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x____
join:2003-02-13
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clubs:
| reply to genobkk36
said by genobkk36 :
PLease lisetn to waht I am saying , jut do not post without reading
We DID read what you were saying before we posted replies.
You seem to be stuck with the notion that if ICH and Packet8 work through your Cable connection then the problem must be with Vonage if it won't work through that same connection. The way we see it however, is that if Vonage works through one ISP but not the other, using the same equipment, the problem is with the ISP. Even though it worked before, when you downloaded the new config file certain settings were likely changed that affected how it connects to Vonage's service.
Vonage does work a little differently than some of the other services. TFTP is not enabled on ICH and neither is SIP registration.
If you read vonage's requirements, they show a list of ports it uses. These ports are 5060 & 5061 UDP, 69 UDP, 53 UDP, 123 UDP and 10,000 - 20,000 UDP:
»www.vonage.com/learn_requirements.php
You really got on my nerve by dismissing answers made by myself and blohner. Persons on this forum do read before posting which is something you do NOT do judging by your spelling.
Don't assume that because an answer someone gives you does not match what you were expecting it means they don't know what they are doing. Most persons here are very knowledgeable about Networking and Telephony and their opinions come from experience. |
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rradina
join:2000-08-08
Chesterfield, MO
| reply to genobkk36
If you read the Vonage requirements, it really doesn't need any special rules. Even if the firewall blocks all inbound traffic, provided the firewall permits an inside device (that which is considered behind it) to speak on whatever port it wants, all should be fine.
It seems odd that any ISP would seek to corral customers outbound traffic by permitting only certain ports. I can understand blocking various inbound ports if your TOS doesn't support WWW/FTP/SMTP/TELNET servers.
Perhaps the real issue is that Vonage should do its setup through port 80 instead of TFTP and the other odd ports they use. I doubt any ISP would be blocking outbound port 80 requests. |
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genobkk36
join:2003-06-05
Higbee, MO
| PORT 69 or tftp is unblocked now and Vonage can see my ATA through thier config server. It is just when I got that new config file, they changed smething or did something and took a perfectly good working setting with my ISP and made it NOT work at all. But trying to get tehm to figure or admit that is anohter issue, everything is the ISP's fault. How could MY ISP have changed anything in the 1hr that I unhoocked my ATA, donwloaded that new config file, then hoocked it back? Please explain that!!! To many of you seem to warship vonage and tink they are better tehn any phone compnay, I coudl not tink of waiting on hold for 40 or 60 min everytime I call, never had to wahn I had Pacific bell or any other bell.
ICH does use SIP registered that setting is set to 1 on the aTA 186 so I know they use it!!! |
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x____
join:2003-02-13
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clubs:
| said by genobkk36 :
ICH does use SIP registered that setting is set to 1 on the aTA 186 so I know they use it!!!
Depends on your setup.
If you are making calls only, SIP registration is turned off.
If making and receiving calls, it's turned on. I'm using outbound only on ICH so it was turned off on mine.
»www.iconnecthere.com/nonmembers/···ata.html
[text was edited by author 2003-10-06 03:59:56] |
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Frank
is chilling
Premium
join:2000-11-03
somewhere
 ·Verizon FIOS
| okay here's the deal...
try again on dialup.. if everything works then it's your isp. if not then it's vonage's problem and you are right.
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Stop using P2P!, buy pirated cd's instead  |
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genobkk36
join:2003-06-05
Higbee, MO
| I am useing ICH for inbound and outbound calls so it has to reg iwth 5061. that is the port I changed it to on the ATA for ICH. It is working fine for inboud and outbound callls, so is pakcet 8 and they use 5060 SIP port. Why NOT Vonage? like I said how could it be my ISP? I unhoocked Bonage when my Port 69 was blocked, hoocked it up to the 56 K, then 1 hr later hoocked it back to my borad band and nothing!! Before I unhoocked it line 1 was wroking great. So they, Vonage had to change soemthing in that config file. If my ISP was doing soemthing how wierd woudl it be for them to do it right in the 1 hr I unpluged it? that is jsut to wird!!! I unplug and rebot the system often due to power outages, etc, taht is NOt the first tiem is was unpluged. It allways workd |
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blohner
join:2002-06-26
Cortlandt Manor, NY
clubs:
·Vonage
·Optimum Online
| If you use some logic and you see that it works with your dialup ISP but not your broadband ISP the only logical conclusion is that it relates to what is different between the two...
The ISP itself, router on your end (I know you wrote you disabled it - but what does that mean?)....
Follow the suggestion and do network sniffing if you want to get to the root of it... Or give up and cancel Vonage - might be the least stressful approach for you.
--
I am addicted to speed --- OOL speed that is ---
~Help find a cure for cancer~Proud Member Team Discovery |
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genobkk36
join:2003-06-05
Higbee, MO
| seems you are working for vonage, do they pay you to post things here or waht? and if you had any type of logic YOU OWULD KNOW THAT HOW COULD MY ISP CHANGE ANY THING IN THE 1 HR i HAD IT UNHOOCKED TO GET THAT CONFIG FILE? COME ON YOU SHOULD USE SOME LOGIG!!! I bypassed the router, I hooked it up the same way that I hooekced in up on the 56 K, I enabled interent shareing and used my Linksys router, the saem router that I used on the 56K. and YES Packet8 and ICH both worked good, and if you so smart why can I use ICH for inbound and outbound on the same PORT that Voange ueses? anser that Mr smart guy? and How come Packet 8 works fine, and Mr Logic how in the woulrd could anything change in that one hr? before that at elast lien one was working, what you are suggesting has NO LOGIC MAN!!! |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE |  WTF are you using 3 VOIP services?
That's the question to be asked here.. lol..
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"The rules of applying cologne: Spray, Delay, and walk away!" |
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