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Dizzyin Dallas
@attbi.com
| How does COMP USA stay in bussisness? My problem with this company is the return policy. They charge a restocking fee on EVERYTHING they sale. I can understand why a company may charge you for returns on computers,notebooks,printers and such. But COMP USA charges u for all returns. NO one else in Dallas does this. | |
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warlock56
Premium
join:2002-07-31
Arlington, TX | Re: How does COMP USA stay in bussisness? I wonder the same thing. I had completely forgotten this company still existed.
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Peace through superior firepower | |
| DoubleT
Premium
join:2002-04-09
Dallas, TX
| CrapUSA is about the 20th place on my list that I will shop if I can't find something and I absolutely have to have it.
So you can imagine, I don't make it there very often.
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Playing on Konried as DoubleT, a member of The Outfit. | |
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TreeTopFlyer
join:2001-12-14
Houston, TX
| It's pretty amazing how spoiled you get having a Fry's near you. When I'm in Arlington or Austin, I'm less than a mile from Fry's. Right now, I'm south of SA and it's a 90 mile round trip to the CompUSSR near the airport. And that's pretty much the only choice down here, except for an Altex which is a couple of miles further (but well worth the extra drive).
You'd think that Fry's would want to open up a store in the city that has the NBA champs . . . 
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Never trust a company (AT$T) whose corporate logo is the DeathStar . . . | |
| | CrazyLEG
join:2002-06-13
Richardson, TX
| Re: How does COMP USA stay in bussisness? said by TreeTopFlyer  :
It's pretty amazing how spoiled you get having a Fry's near you. When I'm in Arlington or Austin, I'm less than a mile from Fry's. Right now, I'm south of SA and it's a 90 mile round trip to the CompUSSR near the airport. And that's pretty much the only choice down here, except for an Altex which is a couple of miles further (but well worth the extra drive).
You'd think that Fry's would want to open up a store in the city that has the NBA champs . . .
I designed the 2 new Fry locations here in Dallas.
You have the normal 2 locations: Arlington and Garland.
There is now a new location that is open in Las Colinas/Irving at MacArthur and 635.
And, for you North Dallas area Fry Shoppers, there will be a new location opening around December at 75 and Plano Parkway, in Plano.
No more having to goto CompUSA for products. | |
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bky
moof moof
Premium
join:2002-07-05
Austin, TX
| Re: How does COMP USA stay in bussisness? You designed them as in, you being the head architect for the new Fry's buildings? If so, bravo, I love them  Tear down the one on Garfeild where the Incredible Universe was and build a new one!
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Write that down.
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Fobulous
Premium
join:2002-08-14
Missouri City, TX
clubs: | maybe that's how they stay in business...at least they are getting something back when people return their stuffs.
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Posts: 5900
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gpurv
join:2000-10-16
Garland, TX
clubs:
| How about this... I once returned an item that was over $100. They would NOT give me my money back at the store. They said they would have to send it to the 'main office' and that then they would mail me a check.
I never received a check and they have no record of my return. *** WARNING! Never fall for that one!! ***
I can't tell you how much I hate that place! (not HERE anyway!) | |
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rustydog999
join:2002-06-17
the internet
| I will NEVER buy anything from compusa.
Last year I bought some harddrive cooling fans two box fans and a cpu fan. They ALL died with in 60 Days. Thier store brand products are pure junk and thier software is over priced. In fact the store I used to go to now carries very little PC games and more console games. There sales idiots no nothing about computers.
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SRS Satmax 5 990 on a dual processor Athlon RSL 78 -82 | |
| | GFEStaff
join:2003-10-10
Hacienda Heights, CA | Re: How does COMP USA stay in bussisness? I better stop going there then. | |
| twiz20
Rip- You World
join:2002-04-09
DFDubb | I stopped shopping there years ago for that reason. I don't have a habit of buying and returning things but sometimes it is unavoidable. There are other stores who don't charge for most items so I shop there. | |
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qdemn7
Smurf in My Loop
Premium
join:2003-09-16
Fort Worth, TX | CompUSA might be in trouble. I went into the one in Arlington last weekend, and they were remodeling a large portion of store to put in HOME THEATER!!!!!
Yeah I can see it now, come to CompUSA for home theater, suuurrrrrrree. | |
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qdemn7
Smurf in My Loop
Premium
join:2003-09-16
Fort Worth, TX
| CrasyLEG, kudos to you!!!! A job very, very well done. I was truly impressed when I went into the Irving Fry's. It was like going into an upscale dept store. By comparison the Arlington store is like going into a Walmart. 'Course that doesn't prevent me from being a Fry's 'rat every Friday. | |
| | | | DoubleT
Premium
join:2002-04-09
Dallas, TX
| Re: How does COMP USA stay in bussisness? said by flarn :
You people keep shopping at fry's. You know they repackage returned items, broken or otherwise, right?
flarn
Yes, but we can return those items for free if they don't work out.
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Playing on Konried as DoubleT, a member of The Outfit. | |
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Dizzyin Dallas
@attbi.com
| I dont have any problems with Comp USA other than the return policy. But, because of that policy, I never go there or buy anything from them. I know alot of people "computer geeks" and average "Joe computer user" that do not shop there either, because of the return policy. I know that the people at Comp USA are probably more informed than Best BUY or Circuit City. And ComP USA may have the best service. But its the Return Policy that makes me shop at the other stores. | |
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qdemn7
Smurf in My Loop
Premium
join:2003-09-16
Fort Worth, TX
| Yeah you do that. When CompUSA is selling some poor sucker a boxed retail AMD Barton 2500+ for $186 = Tax, when the online price is averaging $90 shipped, (that BTW is a 100% markup) it's easy to see why CompUSA stays in business.
Your company has very little selection, and what it does have is WAAAAYYYYY overpriced. I'll take my chance at Fry's any day.
With your sarcastic attitude toward the customer and returns, you're a definite candidate for UPPER management. | |
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warlock56
Premium
join:2002-07-31
Arlington, TX
| flarn: I'm glad you're happy with your employer and that's great. But from my point of view being the consumer, I think the store sucks. When I am in need of something, be it a game or just some accessory, I usually check mail order outfits first, but if it's something like under $40 I'll usually go to Best Buy or Fry's. That isn't a jab at your employer, that's just my preference. The fact that CompUSA seems to be losing market share should come as no surprise. I mean look at my first reply to this thread for first-hand feedback - from the consumer!
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Peace through superior firepower | |
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GTaylor
Premium
join:2002-12-14
Frisco, TX
clubs:
| Gotta jump in here, I also work at CompUSA (But the corporate location in Addison). I've never had to work at a store directly so most of my experience below comes from working at Best Buy/Circuit a while back.
The 15% return fee is for computer products and various other electronics (Big screens, etc) and it's not just us that does it (BB and CC also incorportate this policy as do most electronic companies). Reason for this?? Because companies got tired of taking back computers in June that had term paper docs and a harddrive full of mp3s that were burned onto a disc, because companies got tired of taking back big screens the day after the Superbowl, etc. Most companies no longer take back DVDs, CDs or other media because of copying (We even had a rash of DVDs coming back as blank because a previous person took the DVD out, repackaged it then returned it to us, thus we took it back the first time thinking it was never opened). For the most part if you're convincing you can get the return without paying (Obviously, just like all stores every employee/manager works differently. When I worked at Circuit City I've had one manager not hesitate to remove the 15% restocking fee, and another who never budged - those were fun encounters!).
Are the prices higher there? Most likely, but be realistic - Frys is going to be lower than any electronics store, that's comparing apples to oranges, same with comparing prices of a retail store to on-line. NewEgg is always going to have lower prices than Frys - but how fair is that a comparison?
And the home theater? CompUSA bought out GoodGuys this year, a high-end electronics outlet based on the west coast, hence we're expanding our options (If you stick with one format, you'd better hope that format doesn't have hard times). Also, common knowledge is that high-end products has a larger profit margin and most retail outlets are trying to state a claim while it's still open. It's anything but
Not a PR guy for the company, just want to present our side... | |
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Dizzyin Dallas
@comcast.net
| Re: How does COMP USA stay in bussisness? Gtalor,
I understand why Comp USA charges 15 percent for restocking on computer,printers,Big screen TV,laptops, all that you mention. But Comp USA charges restocking fee on EVERYTHING.Nobody else does this. I know allot of people that do not shop there because of this return policy. | |
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GTaylor
Premium
join:2002-12-14
Frisco, TX
clubs:
| Re: How does COMP USA stay in bussisness? said by Dizzyin Dallas:
Gtalor,
I understand why Comp USA charges 15 percent for restocking on computer,printers,Big screen TV,laptops, all that you mention. But Comp USA charges restocking fee on EVERYTHING.Nobody else does this. I know allot of people that do not shop there because of this return policy.
I've never had that problem...But in all fairness I've never had to return for payment, everything I've taken back was for exchange. You're probably right on the "15% for everything" - I'd hate to say different because in all honesty I'm not familiar with it. | |
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qdemn7
Smurf in My Loop
Premium
join:2003-09-16
Fort Worth, TX
| said by GTaylor :
Are the prices higher there? Most likely, but be realistic - Frys is going to be lower than any electronics store, that's comparing apples to oranges, same with comparing prices of a retail store to on-line. NewEgg is always going to have lower prices than Frys - but how fair is that a comparison?
CompUSA bought out GoodGuys this year, a high-end electronics outlet based on the west coast, hence we're expanding our options (If you stick with one format, you'd better hope that format doesn't have hard times).
As far as Fry's why is that comparing apples to oranges? They are a chain retailer just like CompUSA. If they're better at volume that you, too bad. Sorry your explanation won't wash.
Good Guys, huh? Well I wondered just what the motivation was behind getting into HT. And yest diversification is a good idea, since I've rarely been in a CompUSA store and have there be more than 7 or 8 other customers. | |
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GTaylor
Premium
join:2002-12-14
Frisco, TX
clubs:
1 edit | Re: How does COMP USA stay in bussisness? said by qdemn7 :
As far as Fry's why is that comparing apples to oranges? They are a chain retailer just like CompUSA. If they're better at volume that you, too bad. Sorry your explanation won't wash.
Good Guys, huh? Well I wondered just what the motivation was behind getting into HT. And yest diversification is a good idea, since I've rarely been in a CompUSA store and have there be more than 7 or 8 other customers.
Who said I'm trying to defend it? I'm just telling you how our side looks at it. If it doesn't appease you, in your words "Too bad".
And no offense, but if I go by the chain retail then apples to apples would be Tweeter vs Wal-Mart, Sun-Coast vs Best Buy, Dillards vs Sears. They all retail but they're also different, thus each person is going to have a different opinion as to when an apple becomes an orange.
I'd prefer we'd go high-volume, low-cost as well but that's not my call. But hey, if it works for Frys, more power to them... | |
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