warlock56
Premium
join:2002-07-31
Arlington, TX
| reply to Dizzyin Dallas
Re: How does COMP USA stay in bussisness?
flarn: I'm glad you're happy with your employer and that's great. But from my point of view being the consumer, I think the store sucks. When I am in need of something, be it a game or just some accessory, I usually check mail order outfits first, but if it's something like under $40 I'll usually go to Best Buy or Fry's. That isn't a jab at your employer, that's just my preference. The fact that CompUSA seems to be losing market share should come as no surprise. I mean look at my first reply to this thread for first-hand feedback - from the consumer!
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Peace through superior firepower |
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Dizzyin Dallas
@attbi.com
| reply to flarn
I dont have any problems with Comp USA other than the return policy. But, because of that policy, I never go there or buy anything from them. I know alot of people "computer geeks" and average "Joe computer user" that do not shop there either, because of the return policy. I know that the people at Comp USA are probably more informed than Best BUY or Circuit City. And ComP USA may have the best service. But its the Return Policy that makes me shop at the other stores. |
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JIGA
Its A Bird, Its A Plane, Its..
Premium
join:2002-02-02
Azle, TX
clubs:
 ·Charter Pipeline
| reply to flarn
said by flarn  :
I work at compusa, the one in mesquite.
The return policy is clearly shown at customer service and all the check out lanes so you have no room to complain. Ignorance is not an excuse.
The return policy is BS and it has nothing to do with ignorance. That was a pretty shoddy statement to say there Flarn.
When I buy hardware and it has compatibility issues with my system I expect a full refund without having to pay an open item fee. What kind of crap is that?! How could I possibly know I would have issues with a piece of hardware if I didn't try it out?
The example was, I needed a new sound card since I was having issues with VOIP in games. I bought the latest Sound Blaster that was out. Installed it, updated drivers and had a ton of problems for a solid week with it on my Soyo K7ADA.
Now that it was not working properly I couldn't use it and wanted to take it back, but I'll be damned if I'm going to pay an open item fee.
That is why CompUSA sucks, they don't care about their customers in my opinion.
I later bought an ASUS A7N8X Deluxe motherboard and a Barton 2500 at newegg.com. Funny thing was, the motherboard was price $80 more at CompUSA and I couldn't even find a Barton 2500 to compare prices.
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Just read the instructions |
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GTaylor
Premium
join:2002-12-14
Frisco, TX
clubs:
| reply to Dizzyin Dallas
Gotta jump in here, I also work at CompUSA (But the corporate location in Addison). I've never had to work at a store directly so most of my experience below comes from working at Best Buy/Circuit a while back.
The 15% return fee is for computer products and various other electronics (Big screens, etc) and it's not just us that does it (BB and CC also incorportate this policy as do most electronic companies). Reason for this?? Because companies got tired of taking back computers in June that had term paper docs and a harddrive full of mp3s that were burned onto a disc, because companies got tired of taking back big screens the day after the Superbowl, etc. Most companies no longer take back DVDs, CDs or other media because of copying (We even had a rash of DVDs coming back as blank because a previous person took the DVD out, repackaged it then returned it to us, thus we took it back the first time thinking it was never opened). For the most part if you're convincing you can get the return without paying (Obviously, just like all stores every employee/manager works differently. When I worked at Circuit City I've had one manager not hesitate to remove the 15% restocking fee, and another who never budged - those were fun encounters!).
Are the prices higher there? Most likely, but be realistic - Frys is going to be lower than any electronics store, that's comparing apples to oranges, same with comparing prices of a retail store to on-line. NewEgg is always going to have lower prices than Frys - but how fair is that a comparison?
And the home theater? CompUSA bought out GoodGuys this year, a high-end electronics outlet based on the west coast, hence we're expanding our options (If you stick with one format, you'd better hope that format doesn't have hard times). Also, common knowledge is that high-end products has a larger profit margin and most retail outlets are trying to state a claim while it's still open. It's anything but
Not a PR guy for the company, just want to present our side... |
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Dizzyin Dallas
@comcast.net
| Gtalor,
I understand why Comp USA charges 15 percent for restocking on computer,printers,Big screen TV,laptops, all that you mention. But Comp USA charges restocking fee on EVERYTHING.Nobody else does this. I know allot of people that do not shop there because of this return policy. |
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qdemn7
Smurf in My Loop
Premium
join:2003-09-16
Fort Worth, TX
| reply to GTaylor
said by GTaylor :
Are the prices higher there? Most likely, but be realistic - Frys is going to be lower than any electronics store, that's comparing apples to oranges, same with comparing prices of a retail store to on-line. NewEgg is always going to have lower prices than Frys - but how fair is that a comparison?
CompUSA bought out GoodGuys this year, a high-end electronics outlet based on the west coast, hence we're expanding our options (If you stick with one format, you'd better hope that format doesn't have hard times).
As far as Fry's why is that comparing apples to oranges? They are a chain retailer just like CompUSA. If they're better at volume that you, too bad. Sorry your explanation won't wash.
Good Guys, huh? Well I wondered just what the motivation was behind getting into HT. And yest diversification is a good idea, since I've rarely been in a CompUSA store and have there be more than 7 or 8 other customers. |
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GTaylor
Premium
join:2002-12-14
Frisco, TX
clubs:
1 edit | said by qdemn7 :
As far as Fry's why is that comparing apples to oranges? They are a chain retailer just like CompUSA. If they're better at volume that you, too bad. Sorry your explanation won't wash.
Good Guys, huh? Well I wondered just what the motivation was behind getting into HT. And yest diversification is a good idea, since I've rarely been in a CompUSA store and have there be more than 7 or 8 other customers.
Who said I'm trying to defend it? I'm just telling you how our side looks at it. If it doesn't appease you, in your words "Too bad".
And no offense, but if I go by the chain retail then apples to apples would be Tweeter vs Wal-Mart, Sun-Coast vs Best Buy, Dillards vs Sears. They all retail but they're also different, thus each person is going to have a different opinion as to when an apple becomes an orange.
I'd prefer we'd go high-volume, low-cost as well but that's not my call. But hey, if it works for Frys, more power to them... |
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GTaylor
Premium
join:2002-12-14
Frisco, TX
clubs:
| reply to Dizzyin Dallas
said by Dizzyin Dallas:
Gtalor,
I understand why Comp USA charges 15 percent for restocking on computer,printers,Big screen TV,laptops, all that you mention. But Comp USA charges restocking fee on EVERYTHING.Nobody else does this. I know allot of people that do not shop there because of this return policy.
I've never had that problem...But in all fairness I've never had to return for payment, everything I've taken back was for exchange. You're probably right on the "15% for everything" - I'd hate to say different because in all honesty I'm not familiar with it. |
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