jplove71
IBEW 113
Premium
join:2001-03-16
Colorado Springs, CO
| reply to joebear29
Re: New Comcast user
said by joebear29  :
I wasn't arguing the ethics of either side, merely pointing out that leaving wouldn't bug Comcast too much, or else they would not have sent the letter in the first place.
I think it would matter when I'm also using Comcast for my phone and TV service as well.
Me - "Hello? Comcast? Yea, um, I want to cancel all of my services that I have with you."
Them - "Why do you want to do that?"
Me - "I received one of your 'high usage' letters and since there is no set limit in the TOS or AUP, I feel that you really don't want my business so I'm going to take it elsewhere."
Them - "Your account shows that you have phone, TV, and internet with us. Are you sure there's nothing we can do to keep you from leaving?"
Me - "There is one thing."
Them - "And what is that?"
Me - "Add this so-called 'download limit' to the TOS and/or AUP so that subscribers to your internet service know what it is."
Them - "I'm sorry, but we aren't going to do that."
Me - "Then disconnect all of my services immediately"
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Browsing with Mozilla Firebird 0.6.1 |
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joebear29
join:2003-07-20
Alabaster, AL
| said by jplove71 :
I think it would matter when I'm also using Comcast for my phone and TV service as well.
Well, it would depend on how much Comcast made off your other services versus how much they lost to excess bandwidth charges. Since I don't know the answer to either, I can't say for sure if they would regret losing you or not.
But it seems to me to be pretty stupid to send out the letter if you didn't want the customer to either cut usage or leave, so I assume that is the intent of the letters. |
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J D McDorce
Premium
join:2001-12-29
Westland, MI | It would be extremely interesting to see Comcast try to quantify excess bandwidth charges for an individual user.
In my specific case, Comcast was much more concerned about losing my CATV business than they were losing my HSI business. |
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joebear29
join:2003-07-20
Alabaster, AL
| said by J D McDorce :
It would be extremely interesting to see Comcast try to quantify excess bandwidth charges for an individual user.
In my specific case, Comcast was much more concerned about losing my CATV business than they were losing my HSI business.
That I agree with. It could be they simply ignore the CATV/phone side of the equation when deciding who's profitable, at which point you could properly punish them by leaving. |
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jplove71
IBEW 113
Premium
join:2001-03-16
Colorado Springs, CO
| said by joebear29 :
That I agree with. It could be they simply ignore the CATV/phone side of the equation when deciding who's profitable, at which point you could properly punish them by leaving.
Which is exactly my point that I mentioned earlier. Punish me for 'excessive' bandwidth usage when there is no pre-determined cap defined in the TOS/AUP and I'll go give a different company my money.
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Browsing with Mozilla Firebird 0.6.1 |
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Rambo76098
join:2003-02-21
Pataskala, OH
| comcast: you have exceeded the amount of bandwidth allowed in our tos even though we have no set number and just send this letter at will. someone at comcast needs to get their act together... keep this up and real users will start dropping like rocks. I've heard that optium online has been doing this as well. (this is why to get dsl if available at a fixed speed with no usage limits(or implied usage limits for that matter) |
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