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Green Light Went Out! »
« Zyan CustomerCare says see attorneys for refund  
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Tree

@adsl.bellatlanti

Hot cut finally happened (on schedule, sort of)

Well, Verizon finally did the hot cut over from Northpoint to Rhythms and it even works. Of course we told them they had to do a hot cut over a month and a half ago because we had no other good pairs running into our office.

Basically, Megapath sent an e-mail saying that Verizon is scheduled to do the switch over on 4/5. We called and said we know we have no other good pairs so they would have to do a hot cut. Well, they missed the 4/5 date and came in on 4/12 instead. At this point the tech looked and said, 'gee, you have no other good pairs!'. Like we didn't know that. Then we were told we would get a hot cut in 8 to 10 days. Well, 12 days passed by and we get an e-mail from Megapath saying, 'gee, you have no other good pairs' and we would have to do a hot cut over within 21 days. Again, like we didn't know that. Last Friday we got an e-mail stating it would be cut over today, a voila, 10 AM and we are up again.

About the only good thing is we got an ADSL line in the meantime as a backup so we were only down about a week overall.
Forums » Ugly NorthPoint newsGreen Light Went Out! »
« Zyan CustomerCare says see attorneys for refund  


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