TFTPlayer
join:2003-12-23
Pearland, TX
1 edit | reply to papillon
Re: Houston Road Runner... High Pings Again##&&@@
ok i didnt mean exactly at the same time
but everyday like at 8pm was when it was worse, but the problem used to start like at 6 PM Like at 7 i wouldnt be able to play any online games and webpaged wouldnt load or would load really slow. Anyways i dont care anymore i cancelled the service, got tired of them and got rid of it.
Of course it wasnt something stupid, im not a newbie at computers and networks. And since it was only at night, it is more likely to be related to the signal. And the modem blinks because the connections starts geting slow, and gradually slower until the conection practically pauses.
Now, yes everytime a modem resets or you turn it off, or it loses connection for a significant period of time (about 3 seconds) Windows XP will say "a network cable is unplugged", however id say that most of the time I was geting disconnected for shorter periods (about 1 second or less) and thats what they call intermitent connection.
Also, there is no excuse for them it didnt work with my other PC nor with my XBOX Live without geting disconnected and xbox setup is really easy there is no chance of erroneous configurations.. ah and my xbox alwyas work good with my dsl...
Finally i just have to say that rouad runner from time warner cable DONT CARE ABOUT YOU , and their rules are more important than the client.
They could have sent someone to come over at night 7-8 and check the problem i was experiencing, and fix it, but they are not available at that time; They always came during the day when the lag wouldnt show up. If they just made an exception with me to fix it I would have been more than pleased to keep their service. Ironically they admitted that something was wrong after runing some test from their offices and told me to tell the last technician guy they were goin to send not to leave before he identify and fix the problem, and i dont think that guy really changed something, and if he did, that did not fix my intermitent connection at night.
sorry for the big post.. lol |
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Kip patterson
Premium
join:2000-10-23
Columbus, OH
| reply to Hall
Re: Houston Road Runner... High Pings Again##&&@
In the modem there are several timers that cause the modem to communicate with the headend periodically. If they time out without a response, the modem is programmed to reboot. This can be caused by many things, all external to the modem, such as bad signals, etc.
Two possibilites that are fairly unlikely are a bad modem or power problems.
You can look at the modem's log and see why it is rebooting. If there is no error message preceding the reboot it was probably caused by the user or a power outage.
I just got a new SB5100, and while it works well, I do not like the error log. It has very little of the information that was there in the SB4100. |
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Hall
Premium,MVM
join:2000-04-28
Dayton, OH
 ·EarthLink
·AT&T Midwest
 ·Earthlink Cable Mo..
| reply to Kip patterson
said by Kip patterson  :
If the cable modem reboots, the LAN link will go down for several seconds and you will see that message from windows.
Yes, you're right... Question is, why does the modem reboot (on it's own) ?? Does it reset itself if signal levels get too low or are lost too often ?? I know TW can force a reboot from their end, but every day at the same time ??
Now I go back to my other suggestion: Replace the modem. I had NO problems swapping mine out a couple weeks ago. They even gave me the model I requested. |
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Kip patterson
Premium
join:2000-10-23
Columbus, OH | reply to TFTPlayer
Re: Houston Road Runner... High Pings Again##&&@@
Yes - you have problems on the first hop - lost packets. You'll need RR to fix that unless it is something stupid in your setup like a loose or bad ethernet cable, which is unlikely. |
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Kip patterson
Premium
join:2000-10-23
Columbus, OH | reply to Hall
If the cable modem reboots, the LAN link will go down for several seconds and you will see that message from windows. I can reproduce it at will on my system. |
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Hall
Premium,MVM
join:2000-04-28
Dayton, OH
·EarthLink
·AT&T Midwest
·Earthlink Cable Mo..
| reply to TFTPlayer
said by TFTPlayer :
At 8PM, it seems like the network goes down almost everyday because my modem will start blinking, and windows will say "Network Cable Unplugged"
I stopped following this thread sometime ago so I don't know what all you've tried... If Windows tells you that, try replacing your network cable (between PC and cable modem). If that doesn't help, have your cable modem replaced. Regardless of what's going on on the WAN (RR's) side, Windows shouldn't think your cable is unplugged. As long as the modem is plugged into your wall outlet and turned on, there should always be a "link" (and no complaints about the cable). |
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TFTPlayer
join:2003-12-23
Pearland, TX
| reply to papillon
Target Name: yahoo.com
IP: 66.218.71.198
Date/Time: 12/27/2003 6:57:24 PM
1 9 ms * 8 ms 109 ms * 34 ms [10.54.128.1]
2 7 ms 11 ms 8 ms 78 ms * 13 ms pos5-1.hstntxair-rtr1.houston.rr.com [24.28.96.21]
3 8 ms 8 ms 8 ms 52 ms 163 ms 8 ms srp2-0.hstntxbis-rtr2.houston.rr.com [24.28.96.126]
4 12 ms 10 ms 9 ms 25 ms 137 ms * srp9-0.hstntxtid-rtr1.houston.rr.com [24.28.96.170]
5 9 ms 9 ms 8 ms 10 ms 110 ms * srp8-0.hstntxtid-rtr3.texas.rr.com [24.93.33.147]
6 11 ms 10 ms 22 ms * * 177 ms son0-0-3.hstqtxl3-rtr1.texas.rr.com [24.93.33.161]
7 10 ms 9 ms 11 ms * 80 ms 150 ms pop1-hou-P1-0.atdn.net [66.185.133.153]
8 10 ms 11 ms 10 ms 178 ms * 123 ms bb1-hou-P0-2.atdn.net [66.185.150.144]
9 15 ms 15 ms 16 ms 159 ms * 101 ms bb1-dls-P6-0.atdn.net [66.185.152.132]
10 16 ms 28 ms 15 ms * * 74 ms pop2-dls-P0-0.atdn.net [66.185.133.97]
11 15 ms 17 ms 16 ms * * 46 ms so-2-1-0.edge1.Dallas1.Level3.net [66.185.133.190]
12 16 ms 17 ms 16 ms 95 ms * 20 ms so-1-2-0.bbr2.Dallas1.Level3.net [209.244.15.165]
13 54 ms 56 ms 55 ms 107 ms * * unknown.Level3.net [209.247.9.114]
14 54 ms 59 ms 53 ms 95 ms * 60 ms ge-9-2.ipcolo3.SanJose1.Level3.net [64.159.2.137]
15 58 ms 57 ms 57 ms 70 ms * * unknown.Level3.net [64.152.69.30]
16 57 ms 65 ms 60 ms * 339 ms * w1.rc.vip.scd.yahoo.com [66.218.71.198]
unkown.level3.net twice??????
Horrible lag now Just disconnected from Battle net.
Any comments? |
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papillon
join:2002-03-10
Minnetonka, MN
1 edit | reply to TFTPlayer
Hi,
I've experienced the identical issue. As I understand it (cisco dudes, speak up and correct) an upstream router will behave normally if loads are within set parameters. If loads increase beyond these settings, (i.e. evening traffic when everyone is online) the router, like a pc could be at 100% utilization, and although it would work, it would be at a much diminshed capacity. Anyone downstream that has packets traversing this router during high utilization periods would experience what I have seen on your graphs.
So if your inside cabling is ok, then the RR team needs to monitor your path to locate the defective router...if that in fact is the problem. One more thing: if RR's network checks out, then someone (RR maybe) has to look into an issue on the ATDN network. And solving the problem here is even a bigger challenge. |
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TFTPlayer
join:2003-12-23
Pearland, TX
| reply to papillon
papillon the 2 techs that came checked all that. But how does the time affect the setup inside the house?
I never have problems in the morning or the afternoon.
At 8PM, it seems like the network goes down almost everyday
because my modem will start blinking, and windows will say
"Network Cable Unplugged"
Ill see if this repeats tonight... |
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TFTPlayer
join:2003-12-23
Pearland, TX | reply to BIGMIKE
Ping it at 8PM and see what you get |
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BIGMIKE
Premium
join:2002-06-07
Westminster, CA
| reply to papillon
papillon
Location: Sugar Land, TX
there a ping of yahoo and texas.rr.com form so.cal.rr
I am in a rr server. sat/27 9:00am |
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papillon
join:2002-03-10
Minnetonka, MN
1 edit | reply to TFTPlayer
Hi, 
If you can get your hands on a laptop with an ethernet jack, go outside to where your cable enters the home and hook up here. If you still have packet loss, the problem would appear to be on the RR network; if the connection looks good, then the problem could be internal wiring in your home. I had a similar issue with cable t.v. and although the connection was good, the line was split too many times resulting in signal loss. The tech hooked up an amp and I've been running fine since.
I'm out-
pappy |
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h-town dude
@rr.com
| reply to TFTPlayer
I want to cancel too but the only thing keeping me from it is the dream of having a perfect connection at 3mbps. The packet loss is getting worst and is not only happening in the morning, for some reason when a tech comes the connetion likes to act right. When the tech was here he was like well i had the local office ping you and it was like 1% i was like?? it was like 36% before you got here. so he says he's gonna report to a line tech to come check it out which means it won't get fixed. Last time a line tech just said the line was ok and left. |
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TFTPlayer
join:2003-12-23
Pearland, TX
| reply to h-town dude
i c h-town dude then what will i get?
its weird that you have your problems during the morning and here is at night . at 8 pm is the worst.
today the tech guy came and he said he fixed it but just lagged out from an online game. :/
the modem started blinking so it was prolly the network if this repeats tonight ill definetly cancel RR and get some 56k hahaha |
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h-town dude
@rr.com | reply to TFTPlayer
Earthlink is through time warners's system so you will have the same problems. |
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TFTPlayer
join:2003-12-23
Pearland, TX |  reply to papillon
Another tech guy from RR will come tomorrow.... this is their last chance or ill just cancel the service.
i got my RR with Time Warner. they also offer earthlink, anyone in my area konws if it is good or it has the same problems as earthlink? |
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h-town dude
@rr.com
| reply to TFTPlayer
Re: Houston Road Runner... High Pings Again##&&@
Hey Rrhouston, whats the number to call? I get between 12-30% packet loss in the mornings since before thanksgiving and lots of techs have been to my house and non of them have fixed it. I also get pauses in my connection and dropped from online games due to the loss. |
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TFTPlayer
join:2003-12-23
Pearland, TX
|  reply to kstark
 omg
HI ALL
i live in PEARLAND
My ISP is ROADRUNNER
and my connection is intermitent during the night...
i thought i was the only one struggling to get my lag and disconnections fixed.
RR BLOWS here like at 6pm starts lagging at 7 is imposible to play withoug geting disconnected. you cant play any games and im sure it doesnt have anything to do wiht my configuration because i tried it on my 3 comps and wiht XBOX Live. Also, im sure it doenst have anything to do with the server where i play (useast.battle.net)
it is so sad that i cancelled yahoo dsl to get RR to get a faster connection. and yes RR is faster but so unstable. I have called like 6 times and emailed liek 10 times but they also come up with an excuse or just ignore me . Last email i sent the graph of my traceroute that i got from ping plotter freeware and they replied : " we are sorry but are not allowed check attachments"
Im really pissed because they offered me a 24/7 connection that they cant provide Im tired of begging them to fix it. So guess ill have to call SBC again and go back to the slow dsl  |
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kstark
join:2002-01-30
germany | reply to RRHouston
Thanks alot RRHouston!
MAC address is 00-00-39-99-BC-63. |
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RRHouston
join:2003-12-22
Houston, TX
| reply to dpg0wnz
Re: Houston Road Runner... High Pings Again##&&@@
I can check on it, but I need either a phone # or MAC to your modem (I would suggest the latter). You can also call in, but I can't guarantee you will be able to reach me. My extenstion is 1390 (level 3 support) but I may be on a call or unavailable. You are welcome to try. |
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