papillon
join:2002-03-10
Minnetonka, MN
3 edits | reply to quibbly
Re: Houston Road Runner... High Pings Again##&&@@
Hey Quib,
Good to see you post on the issue. I know you have got some 'pull' at the RR tier 3 office. I provided all types of data indicating the problem was upstream on a RR/ATDN network, but no one acted on the information. If management had acted on data provided they may have averted last nights outage, avoided costly overtime, and possibly, refunds to customers. |
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kstark
join:2002-01-30
germany
 ·T-Com
| reply to papillon
Re: Houston Road Runner... High Pings Again##&&@
Mine is pretty bad too. I never posted a pic before, hope this works so I dont look like a dumbass. The guy is due here this morning so I'll update again if he has anything to say about all this. |
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quibbly
Premium
join:2003-02-07
Sugar Land, TX
| reply to papillon
Re: Houston Road Runner... High Pings Again##&&@@
Sorry I have not looked into this for everyone. Really haven't been using the internet much at home. I'll look more into this and will start putting the fire under a few Roadrunner contacts.
The pings and packet loss were pretty terrible yesterday. They seemed to start around hop 4 for me. Last time this was due to a router issue and only took 2 months to resolve (gasp)
It is possible roadrunner is over subscribed again and the router at hop 4 is running over 100%. There is only so much processing power a router can handle. I'm sure the engineers have been pointing out the problem to their supervisors, but due to the end of the quarter, the supervisors do not want to spend the money to fix it (You know, they want their CEO bonus check).
If this continues, I'll help out.
Oh, Papillon, I enjoy our bandwidth race (faster download/upload). You and I should bring our spouses and meet at the Italian restaurant some evening |
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kstark
join:2002-01-30
germany
·T-Com
1 edit | Re: Houston Road Runner... High Pings Again##&&@
Well, the tech was just here. He said signal is too high and he's called HQ for a lineman to come out and check out what he believes is a malfunctioning amp. He didn't know what Ping Plotter was when I showed him, but he was confident he knew what he was talking about when it came to signal. This problem appears to be quite localized so it's unlikely it's gonna help you over in Sugar Land, sorry to say. |
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quibbly
Premium
join:2003-02-07
Sugar Land, TX
| reply to papillon
Re: Houston Road Runner... High Pings Again##&&@@
kstark,
The guys that come out really know nothing about the network. They are like the guys at your office that stuff envelopes.
Signal too high? I've seen when the signal was poor, that connectivity was an issue. If the voltage is too high, that's an issue, but never heard of the signal being too high. That should be a good thing.
Roadrunner, please get your act together!
and please stop telling customers to clear their cache because it's affecting their signal! |
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papillon
join:2002-03-10
Minnetonka, MN
1 edit |  Hey Quib,
Same thing tonight. I'm sure you know who to strong arm at RR to fix this long standing issue.
btw... Dinner at Perry's sounds great! Mid to late January works for us.
I'm out -
pappy |
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kstark
join:2002-01-30
germany
·T-Com
| reply to quibbly
Re: Houston Road Runner... High Pings Again##&&@
Well, it appears that tech was blowing smoke, since packet loss is still occurring. What action to I take now? Start registering complaints with BBB? Call in again? That seems pointless since they have no training. How in the hell did they build the network if no one there has any idea how it works? Another thing, how can they be completely oblivious to network problems? I'll bet if I figured out how to get 10mbs up and down, not that it's possible, they'd damn sure know about that. These questions are mostly rhetorical. I felt the need to bitch. But if anyone has any ideas on what my next action should be, I'm open to suggestions. |
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papillon
join:2002-03-10
Minnetonka, MN
| Help!!!!!! This is ridiculous!!!! Every night for over a MONTH!!!! |
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papillon
join:2002-03-10
Minnetonka, MN
| Anyone need more evidence? |
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papillon
join:2002-03-10
Minnetonka, MN
| Bad, bad, bad. RR is no santa! |
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BIGMIKE
Premium
join:2002-06-07
Westminster, CA
| reply to papillon
Re: Houston Road Runner... High Pings Again##&&@@
ping good here in socal.rr |
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papillon
join:2002-03-10
Minnetonka, MN | Not surprising. You do not go through the hou/atdn pop. |
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quibbly
Premium
join:2003-02-07
Sugar Land, TX
| reply to papillon
I'm working up the chain of command to help get this resolved. When I called support today they stated "We have no known issue of problems in the evening". CRAP!!!! CRAP I SAY!!!
I will continue to call till I reach Cleon Smith or higher till this is resolved. The same problem happend around this time last year.
I'm sick of the tech's saying "Lets do a signal test". THIS IS NOT A SIGNAL PROBLEM, ITS A ROUTING ISSUE OR POSSIBLY OVER SUBSCRIBED NETWORK. IT'S NOT POSSIBLE THAT EVERY USER IN SUGARLAND ARE HAVING BAD SIGNALS!
It seems to start around 8:00pm each evening and continues until around 11:30pm.
Hang in there everyone. I'm going to raise so much stink Time Warners Arses will hurt! I'm sick of having to go through all this trouble for Time Warner to admit their problem. If this continues, I will start back up the class action law suit I started last year. Keep up the documentation.
If your interested in joining up in the class action law suit, contact me at: rrcomplaints@yahoo.com |
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papillon
join:2002-03-10
Minnetonka, MN |  Excellent quib. Let me know what I can do to assist.
I'm out -
pappy |
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quibbly
Premium
join:2003-02-07
Sugar Land, TX | reply to papillon
The problem is now being looked into. I should have an answer sometime this evening or tomorrow afternoon.
Hang in there everyone, Houston Roadrunner has a new boss in town who likes to kick arse and take names! |
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papillon
join:2002-03-10
Minnetonka, MN
| Looking through the Houston.rr network status page, it appears the greater Houston area was in some type of outage or at a minimum, limited use condition, for all of 12/16/03... C'mon guys! Kick it up a notch! You will never be able to run VoIP over a network in this condition! |
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quibbly
Premium
join:2003-02-07
Sugar Land, TX | reply to papillon
Well, have a little good news. The problem isn't due to over subscription in the Sugarland area. It has to do with hop 4 NOC (like we didn't already know via tracerts). The problem is being addressed!
I'll keep everyone informed! |
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papillon
join:2002-03-10
Minnetonka, MN | Quib -
You need to start charging RR for management and adminstrative fees.
Way to go!! I hope this effort works!
I'm out -
pappy |
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CO_Chris
Premium
join:2001-08-28
Broomfield, CO | reply to papillon
Sweet deal good job,, hope you get it taking care of   |
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CO_Chris
Premium
join:2001-08-28
Broomfield, CO
 ·Comcast
·Earthlink Cable Mo..
 ·Comcast Digital Vo..
| reply to papillon
I am not on at night very much between 8.30 and 11.30 so i really don't see the slow down. But the other Night i got home from work about 11.45 This is a late night for me so i fig i would get on to check my mail and it was slow so i fired up ping plotter and yes we had lag at that time.
I sure hope they fix it. I had VOIP and man did it suck ever
--
Super Bowl Bound The Houston TEXANS. Well we will have the Super Bowl here this year Anyway |
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