andy7
join:2001-11-06
Brampton, ON
|  Nusiance applet keeps appearing.
I live in bramton ontario & use sympatico but for the last few weeks this applet keeps popping up on the screen two or three times a night.Password entry dialog. The mail server responded:Mail storage services unavaibable,wait a few minutes & try again.It asks for your password but no matter what you put in there it will not take it & everything freezes so I have to restart .Thanks in advance for your help |
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EveryName
Wake Up
Premium
join:2001-12-05
Montreal | I have a feeling this has nothing to do with Sympatico. What do you use as a mail program?
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Mindless Self Indulgence |
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Cat77
@sympatico.ca | reply to andy7
Try typing your password (numbers on the numerical keypad) and press , not clicking on OK. It is a problem at the mail server, not your PC. Also, disable automatic checking of email during this time. |
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EveryName
Wake Up
Premium
join:2001-12-05
Montreal
 ·Shaw
| said by Cat77:
Try typing your password (numbers on the numerical keypad) and press , not clicking on OK. It is a problem at the mail server, not your PC. Also, disable automatic checking of email during this time.
Well, it is a client side problem, because whatever program he's using for mail keeps giving him this message. It's not Sympatico's servers that are sending him that message, it's his mail program.
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Mindless Self Indulgence |
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cat77
@sympatico.ca | I don't necessarily agree with you, but following my first and last sentences will eliminate his need to restart his PC. |
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EveryName
Wake Up
Premium
join:2001-12-05
Montreal
·Shaw
| said by cat77:
I don't necessarily agree with you, but following my first and last sentences will eliminate his need to restart his PC.
Yes, and this solution is on the client's side, thus proving it's not a Sympatico problem.
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Mindless Self Indulgence |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON | reply to andy7
could it be a password grabbing program linked to a trojan or worm?
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"What's good for the goose is good for the gander." |
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cat77
@sympatico.ca | reply to EveryName
Just because a work-around can be used at the client end, doesn't necessarily prove that that is where the problem originated. What kind of logic is that? |
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EveryName
Wake Up
Premium
join:2001-12-05
Montreal
·Shaw
| said by cat77:
Just because a work-around can be used at the client end, doesn't necessarily prove that that is where the problem originated. What kind of logic is that?
Because if he can check his email, it's not a Sympatico problem. I'm not going to argue with you any further on this. Lets just leave it at this.
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Mindless Self Indulgence |
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Rajin
join:2003-03-05
Canada
| reply to andy7
Boys this is definitely a problem with the smtp servers. This is a symptom we have been seeing since the worms started flooding the servers in August. The server times puts out this message because it is dealing with so many messages at once...definitely a Sympatico problem. Sorry I have to contradict everyone but this is happening around the dinner hour to me each and every night now. It is the ID/password box that pops up....like it is trying to authenticate and can't. |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
 ·Bell Sympatico
| reply to andy7
Rajin: It's not an SMTP issue. Here's why: The SMTP servers don't require authentication by username and password, they authenticate by IP address. Therefore the pop up he's getting to re-enter his username and pass is for the POP server.
Get your facts straight. And I hope you don't tell customers that ALL their mail issues are worm/virus related. Especially since those issues have been resolved for almost 2 weeks now.
andy7: From what you have given us for information, I'd have to guess you leave your mail program open almost all the time, and it's set to check your email probably every few minutes.
If that the case, you'll have to set the send/receive time a little higher then one it is now. I've seen this problem when someone set's the mail program to check mail every 5 minutes or less.
The mail server can't handle the traffic at times, which is why it doesn't pop up with that message often. Evenings are busier for the POP server. I've gotten that message from time to time also.
Hope this helps!
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© Copyright 2003 Deadpool Enterprises Inc. - Go SENS Go! Once again, the Leafs have filled their 'Geriatric' quota for the year... |
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Tyreman
join:2002-10-08 | reply to andy7
used to have that but anywho in administrative services is protected storage set to automatic?network connections to manual? |
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Tyreman
join:2002-10-08 | reply to andy7
M$ knowledge base article also may help??..264672(previous release#Q264672) OELXP:your outlook express password is not retained in windows 2000,XP. applies to oe#5.5 for 2000,oe#5.1 for 2000,oe#6 for XP |
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cat77
@sympatico.ca | reply to andy7
There is a discussion of this in the newsgroup sympatico.highspeed
titled "Email - repeated password prompts" |
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Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada
·Bell Sympatico
| reply to Deadpool
Just wanted to let you know there is no separation between servers yet at Sympatico/Nexxia so they are doing double duty from what I had explained to me. Soon users will be required to authenticate to the SMTP servers as most other ISP's require. Changes are on their way and big bucks are being spent to resolve issues due to email flooding as I for one have witnessed...if you need more details send me a private message. Rajin made a simple mistake as he probably knows by now. |
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