krantul
join:2001-06-30
Worcester, MA
| IE forcing Charter login? Help!
We are having a weird problem in our office in Worcester, MA. Every once in a while, the internet becomes completely inaccessible from any of the workstations on the network. Internet Explorer opens automatically to the 'Welcome to Charter' screen, where it wants the account username, password, etc, entered. Nothing else on the internet is accessible.
The site is networked via a Linksys BEFVP41 router, and another hitch in the problem is that even if we input all the information.. AGAIN.. it never seems to take, it just hangs, and IE opens up to the Charter screen again. If I disconnect everything and hook up a single workstation directly to the cable modem, it seems to authenticate and then I can hook the router back up and things are normal again.. for a month, before it happens again. Obviously, this is really inconvenient. I have never seen this at other sites I've worked at, using Charter, and using the same router.
What could possibly be causing this? |
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DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
 ·Charter Pipeline
| Why are you authenticating in the first place? I know different regions are set up...uh...differently (no thesaurus around), but I've never known of needing to login just to use the net. It almost sounds like your modem's or router's MAC address isn't keeping association within Charter's system. Almost like you are constantly being added as a "new customer".
Hopefully someone else can shed some light on this. BTW, have you contacted your customer support about this issue.
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If first you don't succeed, try sucking another seed! |
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Placeman
Throw Me A Bone
join:2001-12-04
Fenton, MO
| reply to krantul
I've heard of this happening, but I'm not sure exactly why. You resolved it the right way, by connecting a PC to the modem and filling out the info. After you authenticate you really should need to do it again. I'm not sure why it needs this. You could try copying the MAC address of the PC that you connected directly to the modem and use that on the router. That way to charter it looks like your connecting with the same machine. |
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krantul
join:2001-06-30
Worcester, MA
| reply to DaSneaky1D
Yeah, around here it seems that you have to key this info in once, but then you shouldn't have to do it again. But it's "reset" about three times now.
I contacted support the first time it happened, and they pretty much told me to do what I've already done. Since it happened a second time, I've had problems getting support on the phone. Bad hold times, getting shunted off to a voice mailbox that no one seems to respond to.. I figured I'd check here before wasting more hours of my life on hold. |
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bigbearr
join:2003-11-16
Saint Louis, MO | It is possible that your network IPs and/or subnet mask are interfearing with the charter network.
What are your internal network settings?
What is your internal subnet vs charters subnet? |
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HaloBox
join:2002-01-10 | reply to krantul
Is this resolved? Did you ever install the SupportSoft activeX controls the Charter.com site wants you to install?
I wouldn't be surprised that they were causing the problem... That's what crossed my mind anyway... |
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