mnhall
join:2003-11-18
Naperville, IL
|  wow going to shiz
Is it just my line or is everyone experiencing problems with there wow just being pure shit lately. pardon my language but i am very FED up over this company right now.
Webpages are taking minutes instead of seconds to load, AIM takes a couple mins to send and recieve IM's and view profiles. Its not like i download much so i know i am not using to much bandwidth so they limit me, and all i really do is look up webpages.
Its just very frustrating when i come home and the modem light is just blinking because there is no connection. And then i finally get one and its dropped 3 minutes later. I am near the end of my rope with wow and there whole shit internet lately. Especially over the fact that they cant even get their servers to work correctly to give us people who pay 80$ a month for 4mbps service and only get 2.8-3mbps.
- So in conclusion, if anyone else is having these problems, respond to this thread, bc im sure people from WOW look at these forums to see how their doing and look for stuff they can do better! so lets let them know what we feel about their service.
Dont get my wrong thoguh, i have been a loyal customer since day 1 with wow and their internet. I was in fact one of the first to get there cable modem in Naperville area. And never had problems till the last 3 weeks to 1 month. |
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Phoenix2088
join:2002-12-04
Strongsville, OH
clubs:
 ·WOW Internet and C..
| Naperville from what I hear is a pretty shitty system, so I understand where you are coming from. I would fire off a few emails to the top people over at WOW and see what they can do, the just recently fixed an issue pretty quickly a few days back so it might not be that bad of an idea. |
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mnhall
join:2003-11-18
Naperville, IL
| I've sent e-mails to 2 of the top people from IL as i recall ... getting the e-mails strait from their webpage. They both sent me back e-mails saying "its being worked on" and "we have a window on dec 01 to work on it" so if its not clean and fast and nice again by dec 01 im really letting them have it. I mean its unexceptable to have a shitty network and then charge people up the ass for speed u cant even come close to promising. |
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Goober
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| reply to mnhall
Can you tell me what emails you wrote to. I'll send a message also. I haven't had the bad speeds you're reporting, but I don't get as fast as speeds as I see reported from non-Naperville people.
Sometimes I wonder if we hadn't been the first to get WOW if our system would have been better. On the other hand, Arlington Heights I believe was one of the first communities that got Americast when they came on the scene and it looks like their problems are fixed.
Maybe there's hope for Naperville. |
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imrf
Premium
join:2002-06-06
Utica, MI
·WOW Internet and C..
| reply to mnhall
said by mnhall  :
I mean its unexceptable to have a shitty network and then charge people up the ass for speed u cant even come close to promising.
Take a gander at the people in the Comcast forums and you will see that even the Comcast Chicago systems are very problematic, and WOW does not charge as much as Comcast does, so they are really getting screwed. Fixing network problems takes time to find the problem and them find the fix. It can take weeks to months to fix some issues, that is the nature of the cable beast. And if its and ingress/noise issue that is very tough to find. They would have to disconnect everyone from each segment, trap off the network then look to see if the plant itself has noise, if it doesn't then its a customer causing the problem from crappy house wiring which will require WOW to come out and fix. |
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tadmaz
join:2002-05-30
Mount Prospect, IL | reply to mnhall
I am getting the same things here in Mount Prospect... |
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Goober
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| reply to imrf
The Comcast systems were initially based off of the old Jones systems (I know they rewired, etc.) so Comcast I don't think makes it an apples to apples in this case.
I would have hoped that the WOW network, based on similar Americast setups across their network would be somewhat more consistent when it comes to noise, levels, etc.
The tech had mentioned (for what it's worth) that the entire Naperville network is noisy. |
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imrf
Premium
join:2002-06-06
Utica, MI
·WOW Internet and C..
| Just because Ameritech built all systems does not mean anything. They are separate plants, thus will have their own problems. Its all in the way the system is maintained, and it sounds like the IL and OH systems have a problem maintaining the networks, while Michigan(WOWs largest system) is maintained properly. |
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Goober
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| Comparing to Comcast also meant nothing.
Please don't treat me like I'm clueless about cable. You really don't have to explain to me how any of this stuff works. I spent several years working with inventors at GI/Motorola in advanced development of cable technologies (look at some of the latest Motorola patents and there are others still not published or issued), so I understand plant issues etc.
My main point was that I would have hoped that WOW would have maintained similar operating standards across all their networks. I wasn't trying to engage in a technical discussion. |
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DPF
So Tired
join:2003-09-02
Naperville, IL
| reply to mnhall
Not to fuel any fires, but i'm in Naperville and been having no probs. I did see slow-downs a few weeks ago, but after doing some troubleshooting I realized the problem was on my end (wireless router causing big slowdowns on downstream pipe, taking my 2Mb down to 200K. Reflashed router, played with some settings, been at 2.1Mb ever since on Advanced)
Just throwing that in there to make the claim that not all of this area seems to be in trouble.
Have had no disconnects and running full speed with the exception as noted due to probs on my end.
-DPF |
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mnhall
join:2003-11-18
Naperville, IL | i never had any prob with my advanced service either, but try upgrading to the ultra and see if u can get the 4, and then when u dont u can see everyone else's point of view  |
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Goober
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| said by mnhall :
i never had any prob with my advanced service either, but try upgrading to the ultra and see if u can get the 4, and then when u dont u can see everyone else's point of view
Ditto on that. No problems on Advanced. No gain by eliminating the router either. |
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mnhall
join:2003-11-18
Naperville, IL | reply to mnhall
ya i think its just there servers have problems giving the ultra speed, but anywho tonight they are updating that CMTS code or whatever... we will see in the morning how that goes! |
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Goober
join:2000-12-17
Naperville, IL | Keeping my fingers crossed . . . |
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DPF
So Tired
join:2003-09-02
Naperville, IL | reply to mnhall
Right on, hope it all work(ed) out for you guys. In the other thread it appears as though there was a definite improvement in Schaumberg. Haven't seen any Naper-thrill updates yet after alleged service last night.
-DPF |
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mnhall
join:2003-11-18
Naperville, IL
| reply to mnhall
I've noticed maybe a gain of 100-200kb. . . but that could also be the time of day i did the test compared to the normal time of day i do it.
I am going to e-mail them back after i get home tonight and find out for sure there was no improvment and see what the guy has to say. |
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Goober
join:2000-12-17
Naperville, IL | I assume you reset the modem and all that good crap.
100-200Kb is meaningless really. Time of day, congestion, blah, blah, blah. It looks like nothing really changed.
I guess I'll find out this evening when I get home. |
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mnhall
join:2003-11-18
Naperville, IL | reply to mnhall
Goober . . .
Anything happen for you after there supposed night of fixing the problem? |
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Goober
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| No change at all. I responded in the other thread. This is what I said:
I got squat in Naperville. And--in reference to another posting by mnhall--I have great signal levels after WOW came out and did some work at my place a while ago to fix my sync-loss woes. Made/makes no difference to my speed. I'm testing at between 2900 and 3200.
2003-12-02 23:53:36 EST: 3151 / 208
Your download speed : 3151568 bps, or 3151 kbps.
A 384.7 KB/sec transfer rate.
Your upload speed : 208170 bps, or 208 kbps.
Seems like broadband .. above the 1mbit barrier! |
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mnhall
join:2003-11-18
Naperville, IL
| reply to mnhall
I got an e-mail from the guy I've been talking to about this whole problem. He told me to unplug modem, turn off pc, plug in modem, let it power up.
Then power up the pc again... i did and look at my speed now!
2003-12-04 17:40:02 EST: 3955 / 385
Your download speed : 3955106 bps, or 3955 kbps.
A 482.8 KB/sec transfer rate.
Your upload speed : 385505 bps, or 385 kbps.
Seems like broadband .. above the 1mbit barrier!
only 200k below cap, i mean its literally right at 4megs now. so try that goober and we will see what happens with u. |
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