mnhall
join:2003-11-18
Naperville, IL
|  wow going to shiz
Is it just my line or is everyone experiencing problems with there wow just being pure shit lately. pardon my language but i am very FED up over this company right now.
Webpages are taking minutes instead of seconds to load, AIM takes a couple mins to send and recieve IM's and view profiles. Its not like i download much so i know i am not using to much bandwidth so they limit me, and all i really do is look up webpages.
Its just very frustrating when i come home and the modem light is just blinking because there is no connection. And then i finally get one and its dropped 3 minutes later. I am near the end of my rope with wow and there whole shit internet lately. Especially over the fact that they cant even get their servers to work correctly to give us people who pay 80$ a month for 4mbps service and only get 2.8-3mbps.
- So in conclusion, if anyone else is having these problems, respond to this thread, bc im sure people from WOW look at these forums to see how their doing and look for stuff they can do better! so lets let them know what we feel about their service.
Dont get my wrong thoguh, i have been a loyal customer since day 1 with wow and their internet. I was in fact one of the first to get there cable modem in Naperville area. And never had problems till the last 3 weeks to 1 month. | |
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Phoenix2088
join:2002-12-04
Strongsville, OH
clubs:
 ·WOW Internet and C..
| Re: wow going to shiz Naperville from what I hear is a pretty shitty system, so I understand where you are coming from. I would fire off a few emails to the top people over at WOW and see what they can do, the just recently fixed an issue pretty quickly a few days back so it might not be that bad of an idea. | |
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 | mnhall
join:2003-11-18
Naperville, IL
| Re: wow going to shiz I've sent e-mails to 2 of the top people from IL as i recall ... getting the e-mails strait from their webpage. They both sent me back e-mails saying "its being worked on" and "we have a window on dec 01 to work on it" so if its not clean and fast and nice again by dec 01 im really letting them have it. I mean its unexceptable to have a shitty network and then charge people up the ass for speed u cant even come close to promising. | |
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Goober
Premium
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| Re: wow going to shiz The Comcast systems were initially based off of the old Jones systems (I know they rewired, etc.) so Comcast I don't think makes it an apples to apples in this case.
I would have hoped that the WOW network, based on similar Americast setups across their network would be somewhat more consistent when it comes to noise, levels, etc.
The tech had mentioned (for what it's worth) that the entire Naperville network is noisy. | |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| Re: wow going to shiz Just because Ameritech built all systems does not mean anything. They are separate plants, thus will have their own problems. Its all in the way the system is maintained, and it sounds like the IL and OH systems have a problem maintaining the networks, while Michigan(WOWs largest system) is maintained properly. | |
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Goober
Premium
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| Re: wow going to shiz Comparing to Comcast also meant nothing.
Please don't treat me like I'm clueless about cable. You really don't have to explain to me how any of this stuff works. I spent several years working with inventors at GI/Motorola in advanced development of cable technologies (look at some of the latest Motorola patents and there are others still not published or issued), so I understand plant issues etc.
My main point was that I would have hoped that WOW would have maintained similar operating standards across all their networks. I wasn't trying to engage in a technical discussion. | |
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tadmaz
join:2002-05-30
Mount Prospect, IL | I am getting the same things here in Mount Prospect... | |
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DPF
So Tired
join:2003-09-02
Naperville, IL
| Not to fuel any fires, but i'm in Naperville and been having no probs. I did see slow-downs a few weeks ago, but after doing some troubleshooting I realized the problem was on my end (wireless router causing big slowdowns on downstream pipe, taking my 2Mb down to 200K. Reflashed router, played with some settings, been at 2.1Mb ever since on Advanced)
Just throwing that in there to make the claim that not all of this area seems to be in trouble.
Have had no disconnects and running full speed with the exception as noted due to probs on my end.
-DPF | |
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| mnhall
join:2003-11-18
Naperville, IL | Re: wow going to shiz i never had any prob with my advanced service either, but try upgrading to the ultra and see if u can get the 4, and then when u dont u can see everyone else's point of view  | |
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mnhall
join:2003-11-18
Naperville, IL | ya i think its just there servers have problems giving the ultra speed, but anywho tonight they are updating that CMTS code or whatever... we will see in the morning how that goes! | |
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Goober
Premium
join:2000-12-17
Naperville, IL | Re: wow going to shiz Keeping my fingers crossed . . . | |
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DPF
So Tired
join:2003-09-02
Naperville, IL | Right on, hope it all work(ed) out for you guys. In the other thread it appears as though there was a definite improvement in Schaumberg. Haven't seen any Naper-thrill updates yet after alleged service last night.
-DPF | |
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mnhall
join:2003-11-18
Naperville, IL
| I've noticed maybe a gain of 100-200kb. . . but that could also be the time of day i did the test compared to the normal time of day i do it.
I am going to e-mail them back after i get home tonight and find out for sure there was no improvment and see what the guy has to say. | |
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Goober
Premium
join:2000-12-17
Naperville, IL | Re: wow going to shiz I assume you reset the modem and all that good crap.
100-200Kb is meaningless really. Time of day, congestion, blah, blah, blah. It looks like nothing really changed.
I guess I'll find out this evening when I get home. | |
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mnhall
join:2003-11-18
Naperville, IL | Goober . . .
Anything happen for you after there supposed night of fixing the problem? | |
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Goober
Premium
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| Re: wow going to shiz No change at all. I responded in the other thread. This is what I said:
I got squat in Naperville. And--in reference to another posting by mnhall--I have great signal levels after WOW came out and did some work at my place a while ago to fix my sync-loss woes. Made/makes no difference to my speed. I'm testing at between 2900 and 3200.
2003-12-02 23:53:36 EST: 3151 / 208
Your download speed : 3151568 bps, or 3151 kbps.
A 384.7 KB/sec transfer rate.
Your upload speed : 208170 bps, or 208 kbps.
Seems like broadband .. above the 1mbit barrier! | |
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mnhall
join:2003-11-18
Naperville, IL
| I got an e-mail from the guy I've been talking to about this whole problem. He told me to unplug modem, turn off pc, plug in modem, let it power up.
Then power up the pc again... i did and look at my speed now!
2003-12-04 17:40:02 EST: 3955 / 385
Your download speed : 3955106 bps, or 3955 kbps.
A 482.8 KB/sec transfer rate.
Your upload speed : 385505 bps, or 385 kbps.
Seems like broadband .. above the 1mbit barrier!
only 200k below cap, i mean its literally right at 4megs now. so try that goober and we will see what happens with u. | |
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tadmaz
join:2002-05-30
Mount Prospect, IL | If your download is that close to 4300 and your upload is over 100k off, try tweaking with Dr. TCP. Set your RWIN to 32120 (I get 4300 / 530 with this RWIN), or something else around there. | |
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mnhall
join:2003-11-18
Naperville, IL
| thanks, ill try that setting you just suggested and report back!
but ... there is like 100 differnt options in Dr.TCP **not litterally** and im not sure waht to set them all at, so ill post what i have and maybe if someone knows what tehy mean they can tell me if there good or not.
Ok here it goes
Tcp Recieve Window: 32120
Window Scaling: No
Time Stamping: No
Selective Acks: No
Path MTU Discovery: No
Black Hole Detection: No
Max. Duplicate ACK's: BLANK
TTL: BLANK
MTU: BLANK
Thanks guys! | |
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mnhall
join:2003-11-18
Naperville, IL
| Ok, i did some tweaking and this it what i came up with
2003-12-04 20:11:06 EST: 3776 / 526
Your download speed : 3776972 bps, or 3776 kbps.
A 461 KB/sec transfer rate.
Your upload speed : 526038 bps, or 526 kbps.
Seems like broadband .. above the 1mbit barrier!
the download is still the same, but the upload is back to normal, haha. I turned on like 2 things.
the Selective ACK's is on and the Path MTU Discovery is Yes too now.
But i think the RWIN could still be better for a better upload. not sure. any suggestions welcome, thanks. | |
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mnhall
join:2003-11-18
Naperville, IL
| Alright, ran a test from another computer and got these results.
2003-12-04 21:27:40 Speed test @ chi.speakeasy.net 4583/525 kbps
2003-12-04 21:26:54 Speed test @ chi.speakeasy.net 4650/445 kbps
this was when the modem was directly plugged in to that computer. All i can say is DAMN! its fast as hell on that computer, so now i know its my computer and not the line. | |
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| bshelly
Premium
join:2002-02-17
Schaumburg, IL
clubs:
 ·VOIPo
·AT&T CallVantage
| Re: wow going to shiz: Schaumburg now slower Well isn't this special...
I'm glad they fixed Naperville, but they broke Schaumburg while doing it:
chi.speakeasy.net. . .
2003-12-04 22:35:42 EST: 3641 / 536
Your download speed : 3641926 bps, or 3641 kbps.
A 444.5 KB/sec transfer rate.
Your upload speed : 536288 bps, or 536 kbps.
Seems like broadband .. above the 1mbit barrier!
Tuesday morning I was getting 4300+ kbps.
WOW! has some serious problems in IL. | |
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mnhall
join:2003-11-18
Naperville, IL | lol ive been getting 4.3 all night. Its kind of funny. but ... sorry to hear of your bad news  | |
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tadmaz
join:2002-05-30
Mount Prospect, IL | Look at that upload mnhall!  Tweaking helped you a lot! | |
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mnhall
join:2003-11-18
Naperville, IL
| i tested i am now using another computer has my host for the modem, the internet is blazing on this computer and i love it. Goober, im not sure what to do for u... but now we know naperville is fixed so u just gotta tweak that shizzle.
try www.speedguide.net thats where i got the tweak for this computer a lil while ago. | |
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Goober
Premium
join:2000-12-17
Naperville, IL | Re: wow going to shiz Lol . . . I teak my machine every other weak or so in the vain hopes it gets better. I haven't tried it since the fix, so maybe it's worthwhile to revisit it. I just did simple resets. I'll keep my fingers crossed, but I'm not holding my breath. | |
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mnhall
join:2003-11-18
Naperville, IL
| well goob, i wish you the best of luck. It seems like sometimes it doesnt work on one pc but flys on another. I cant for the life of me figure out why it sucks on a 2,000$ sony vaio but rocks on a crap compaq that is mostly made by me like 3 years ago.
Im not sure how that works out but it does. so any who, just keep trying and playing around with it and im sure u will get it to work sometime soon. | |
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Goober
Premium
join:2000-12-17
Naperville, IL | Re: wow going to shiz Thanks. I hope so too, but even otherwise I can live with it. Don't like it, but hey . . . | |
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mnhall
join:2003-11-18
Naperville, IL | actually the NIC i was using was a NetGear one, not the built in one. and it had the up-to-date drivers for it. | |
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J D McDorce
Premium
join:2001-12-29
Westland, MI | Re: wow going to shiz You might take a look to see what other programs are running on both computers and compare them. For example, I can repeatably influence speed test results on my setup by disabling NIS 2004. | |
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J D McDorce
Premium
join:2001-12-29
Westland, MI
1 edit | Re: wow going to shiz No argument there. I was trying to offer up suggestions for things to look at to explain why performance was better on one of his computers than the other. | |
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waynebike
join:2002-07-29
Naperville, IL
| i havnt been back to these forums in about a month and now after putting up with their sort of glass ceiling "3mbit" limit on the ultra package i am going to try to steps that you suggested, i was just running emule so in about 20-30 minutes i will run a bandwidth test after unpluging and reseting my modem and router. hopefully this will solve all of my issues.
thanks guys! | |
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| houmi
join:2002-06-20
Naperville, IL
| Re: wow going to shiz Just so you know, I have had WoW in Naperville for awhile, and I have run into tons of problems, I sometimes take the router out and hook up directly just to make sure it is not the router, sometimes it is weird, I come at home and the speeds are very slow (I'd say 300/300) and I am at Advanced, I turn off the cable modem, pc. Turn on Cable modem, then PC and everything goes back to normal.
Couple weeks ago, I talked to a Tech who worked at WoW and now has moved on into better job, he told me that the homes in the north Naperville (North of N Aurora, East of 59) have a lot of problems compare to homes in downtown Naperville or south of Naperville. He said this has to do mainly because of noise. Also he said this is also caused because we're very close to their Center which I assume is someplace close by Diehl road. He said, they do fine tune their system at the center all the time, noise checks (whatever it means), but sometimes by calling people to come to your house and check the cable box it could help.
He also said these things usually happen when they do add nodes, I assume couple months ago they upgraded to couple more DS3's ?
Anyways, good luck... I just have come to the habits of turning off/on cable modem when I get home from work, but sometimes it gets frustrating, though I can't complain about the combo tv deal and 2M/300K
Houman | |
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Goober
Premium
join:2000-12-17
Naperville, IL | Re: wow going to shiz Interesting. I'm basically a couple of blocks south-east of the intersection of North Aurora and River. I wonder where I fall i their nose areas. | |
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waynebike
join:2002-07-29
Naperville, IL
| well im right near downtown naperville and i have had alot of problems too, it took me 3 months to get my signal issues fixed. i just ran a bandwith test and im still not gettin my 4mbits, even after rebooting modem and bypasing router, im still at 3500-3600 down. this is what i really dont understand, my upload, is always perfect, no matter how shitty my download is, every test i have in my bandwitdh history read at over 530kb upload, and my download goes anywhere from 120-3600. but w/e i guess i am satisfied with a 3600 down connection. | |
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