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mike90069
join:2003-07-28
West Hollywood, CA
|  Price hikes causing cancellations in socal
Can't wait to dump basic cable once the condo complex installs satellite tv this month!
By the way, picture and sound quality has improved greatly without the digital box. | |
|  rains81
join:2003-08-29
Brunswick, OH
| Re: Price hikes causing cancellations in socal It is ridiculous what Adelphia is doing.
" Raping" people left and right.
You pay for a service and then out of no where it changes and they use the old fav excuse "oh your area is being upgraded, that service is no longer available"
WTF Adelphia! You can't give someone something and then change it a month later and ask for more money!
I have already taken back my digital cable box since Adelphia took away my HBO channels.
So now I pay $91 a month for Powerlink and Cable Tv.
I can't wait till Feb when I can move and I can get something other than Adelphia. | |
| | | | cincitirob
join:2001-12-09
New Richmond, OH
| Well as far as them saying the reason for the price hike is rebuilding, my system was rebuilt over a year ago and I think we had a price hike then to. It must be that they are still trying to catch up from the corporate scandal that that happened a few years back. I drop there super duper advantage deal cause it was going up to 130 bucks from like 112 and kept my boxes for 92 bucks a month. Least that way we can still watch PPV if we choose and have the online guide. | |
| 
Sharingan
join:2003-08-17
North Hollywood, CA | How much was the increase... I'm serioulsy considering removing digital cable because only my sis uses it for music videos. I mean an extra 3 to 5 bucks isnt a big deal. but if its 10 or more forget it. | |
| | chrisbmoore
join:2003-08-28
Frederick, MD | Re: Price hikes causing cancellations in socal In some cases, the rate increase was as much as $20. I'd dump it. | |
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hmartine
@adelphia.net | Re: Price hikes causing cancellations in socal | |
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Jabbu
Premium
join:2002-03-06
 ·RoadRunner Cable
1 edit | Today I had to goto the local office to return my digital box, out of about 15 people there around 12pm, 10 of them were doing the same. 2 people up front were talking abouut alternative and before you know it everyone is talking about buying antennas or satellite systems in the office. Was sorta funny in there with Adelphia logos everywhere hearing about directv's channels or buying antennas at ratshack. Even an old lady was getting into it about powered antennas vs rabbit ears vs those huge antennas on roof tops. | |
| | ashakouri1
join:2002-08-23
Santa Monica, CA
| Re: Price hikes causing cancellations in socal Where can I go online to see how much my rate is changing, I have called adelphia powerlink twice to ask about other options and both times they told me different things. The first time I called they said the price increase was $20 if I kept my Powerlink and digital cable box with the extra channels and another time the lady told me it was about $5 extra.
I currently have the adelphia powerlink package, I get powerlink and a digital cable box with the extra channels (not the HBO package), and I believe I am paying about $83-$85 a month. I pay I think about $77 for the service and then all the taxes and stuff like that add up to about mid $80's. So I was wondering how much the price would change and where I could get that info from.
Also I wanted to say that I have been looking into DirecTV or Dish for a long time now, my cable service sucks because I get all this static with the picture and for some reason at night some of the channels don't look clear and I get lines through them. And I was looking at the 100 plus package with local for dish and a similar one for Directv for about $34.99-$39.99. Which is relatively cheap compared to the price increase but the only thing is that if I cancel Adelphia cable my powerlink price would increase by I think $10 and it would come out basically the same. | |
| | | chrisbmoore
join:2003-08-28
Frederick, MD
| Re: Price hikes causing cancellations in socal You should have received a letter in the mail from Adelphia stating your choices and pricing for the new packages. The person who told you $20 increase was correct however. If you do not have cable, but have Powerlink, it will be $54.95 a month if you do not lease a modem and $57.95 a month if you do. I personally have switched to DirecTV for my tv service and kept my Powerlink only because there is no other option that offers the same speed for the price. But as soon as either DSL catches up or satellite breaks the barrier, I will likely change too. This whole cable thing is becoming much too expensive to keep around, especially since most companies have not given decent cost of living raises in the past few years. It ends up coming down to paying the mortgage or paying the cable bill....which would you choose? I thought so. | |
| | | cincitirob
join:2001-12-09
New Richmond, OH
| As far as keeping Adelphia powerlink and getting satellite goes you really get a screwing there. I checked on that and if you don't have cable tv with your powerlink then the ISP alone goes up to like $58 or $62(cant remember which) a month then add on your Dish bill and you are paying more for both services. A lose lose situation if powerlink is your only option for high speed because satellite ISP is ridiculous in cost. | |
| | 
Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA
·Comcast
 ·Verizon Wireless B..
| Being a Ham Radio Operator, and love every bit of SWL (Short Wave Listening) I also have ample time to monitor my scanners, which are set to many local communications. (listen to them all day long at home and at work)
One being all three frequencies Adelphia uses out here in my neck of the woods.
By law Im not able to go into detail (divulge) of the conversations I here.
But I am able to say I have heard literally 100's of Adelphia's customer's "downgrade" their service. And the things I hear them road tech's say, along with the dispatcher, is something you probably could'nt even dream up thinking. And Im not joking. I'd say at least 30+ a day, 6 day's a week, in the last 4 weeks. It's amazing. 80% are going to the basic channels with and without powerlink.
The area out here has serious problems with powerlink, and cable reception on the TV's.
Thought I'd throw that in.......As much faith as I have in this company, I cant see how they are going to make it financially (even with the price hike, and less channels) something just isn't adding up, beside's...they haven't fixed many issue's out here in the last 6 month's.
Time will tell..........
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Robotics | |
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The Folsom
Kindly Shut Your Noise Hole.
Premium
join:2003-01-31
Yucaipa, CA | Re: Price hikes causing cancellations in socal Any problems with cable signal egress? | |
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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
| How about people don't use Adelphia for cable TV (even basic), just Internet?
I would leave too but I have no other decent broadband choices in my area. 
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-- Ant @ The Ant Farm: »antfarm.ma.cx | |
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Sunsetstrip
Go Kings
Premium,MVM
join:2000-07-08
West Hollywood, CA
clubs:
| Re: Price hikes causing cancellations in socal said by antdude  :
How about people don't use Adelphia for cable TV (even basic), just Internet?
because they "rape" you a extra $10 for not being a TV customer
Strange thing was I got a letter saying my package was going up $11 this month and got the bill and no increase...oh well it's just a matter of time before the digital box goes back,maybe the lines will be shorter ..........NOT !
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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
| Re: Price hikes causing cancellations in socal said by Sunsetstrip :
said by antdude :
How about people don't use Adelphia for cable TV (even basic), just Internet?
because they "rape" you a extra $10 for not being a TV customer
Strange thing was I got a letter saying my package was going up $11 this month and got the bill and no increase...oh well it's just a matter of time before the digital box goes back,maybe the lines will be shorter ..........NOT !
I didn't want to get the cable TV because Adelphia wasn't that great a few years ago (when @Home existed). I heard a lot of problems back then. I heard even if I get cable TV over my existing PowerLink service, I don't get 10 bucks cheaper. Well, I didn't know that back then (darnit!).
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-- Ant @ The Ant Farm: »antfarm.ma.cx | |
| mike90069
join:2003-07-28
West Hollywood, CA
| As far as the price increase goes, it's tricky.
The old "Adelphia Advantage" package (basic+digital+powerlink) ran $87, with some variations due to local taxes. Adelphia will tell you that the new "Bronze" pac is equivalent. NOT TRUE. Not all the old digital channels are included in the Bronze Pac. In fact, only the crappy "basic cable repeat" channels (discovery science, Goodlife, etc) are included in the Bronze. If you want all the digital channels, including the good ones (History International, IFC, Sundance) you have to buy the next level up and they FORCE you to take HBO or another premium.
The price for the Bronze Pac, which is less channels, rises from $87 to $110, with some local tax variation. The Silver goes for $117. That's a 20-30% increase. RIDICULOUS!
If you're getting Powerlink on it's own, it's $55 plus taxes. At least four of my friends who had Powerlink alone are switching to SBC DSL. The install went off flawlessly..absolutely no problems. They do notice the speed difference a little.....but the $20 price differential is even more noticeable.
Fortunately, my condo complex is installing DirecTV later this month, so I'll be dumping Adelphia Cable completely.
Nice to know that the customer revolt isn't limited to California! | |
| | | chrisbmoore
join:2003-08-28
Frederick, MD | Re: Price hikes causing cancellations in socal You can get both those channels you miss if you switch to DirecTV. | |
| mike90069
join:2003-07-28
West Hollywood, CA
| In the more bad news dept, some Adelphia areas have been informed that there will be a 7% rate hike in January...I would expect them to jack rates about that amount in every area. This is on top of the "rate hike that isn't a rate hike" they raped us with in December.
These guys are really, really stupid. | |
| | | 
JacksGhost
Got Bottle?
join:2002-12-29
Buffalo, NY
| Re: Price hikes causing cancellations in socal "Where are the Adelphia boys to defend their company. No nice arguments that people aren't really turning in their boxes?"
Its a fact when I went to pay *my* bill there were TONS of people turning in digital boxes.
I said it a while back, I'll say it again, this new pricing system is wrong. I never liked it to begin with.
I'm sure I'll take a flogging, but raising rates to the level where your customer base is leaving your product boarders on the line of having a complete idiot in the marketing area.
I have no numbers on how many people have left. I have no numbers on how many new sub's have joined.. I do hear from my neighbors ( whom are putting up dishes ) and saw what I did... if the truth hurts, so be it. | |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
·Comcast
2 edits | I only have Adelphia for Powerlink, which does rock in this area, but their digital cable, well, stinks. We switched to Direcv a while ago, and with Dish before that, tried Digital cable for a few months, big mistake that was! Poor quality, especially the fuzzy, snowy locals (which are only 8 in number, compared to the 18 crystal clear SF Bay Locals and 2 LA and 2 NYC Locals we get with Directv), a lot of people I know have ditched Digital Cable and went Directv, so much better, in quality, price and features (like DVR, HDTV, out of area network feeds, NFL TV, etc.), like my Directv DVR, I love it! Maybe someday they'll fix their digital cable, but right now, it is not ready for prime time in Mendocino County here in Northern California.
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See the thriving railroads of today, and of the future!»www.tomorrowsrailroads.org/, Check out this live rail cam of the BNSF "Chilli" Sub in Galesburg, IL- »64.40.92.210:1100/video/med.html
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| Kfsutops asked
"Where are the Adelphia boys to defend their company."
Actually most, in fact all of "the Adelphia Boys" that hang in here are engaged in Tech support functions. Most Techies have very little idea of prices of cable TV packages prefering actually to concentrate on the Technical aspect of the Powerlink service which I believe this forum is mostly about.
I have Dish Network, America's everything package. The total cost is about $95 once you add Local Networks, 2 boxes etc. It serves it's purpose. I have no high speed option, I wish I could pick up a cable package that gave me one..I'd consider downgrading my TV Channels to pick up a Broadband package.
I do however take offense at the term "rape" in relation to cable TV Pricing. The term has been used by 3 different posters in this thread. I am sure there is a more appropriate word that could be used.
Hob
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"A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson | |
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Jabbu
Premium
join:2002-03-06
·RoadRunner Cable
| Re: Price hikes causing cancellations in socal said by hobgoblin :
I do however take offense at the term "rape" in relation to cable TV Pricing. The term has been used by 3 different posters in this thread. I am sure there is a more appropriate word that could be used.
Hob
Taking it up the arse, maybe?
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| Re: Price hikes causing cancellations in socal Jabbu used profanity posting
"Taking it up the arse, maybe?"
No that was not quite what I was thinking of at all.
Isn't there a more pleasant term that we could use?
Hob
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"A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson | |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
1 edit | Re: Price hikes causing cancellations in socal I agree Hob, how about bilking? Or perhaps fleecing? | |
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Sunsetstrip
Go Kings
Premium,MVM
join:2000-07-08
West Hollywood, CA
clubs:
1 edit | "Raked over the coals,exact, pinch, screw, shake down, squeeze, wrench, wrest, wring"
and I apologize for my use,as you noticed I was quoting prior posts | |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA | Re: Price hikes causing cancellations in socal That's good too, I don't think Hob was referring to you though, just the original poster. | |
| | slims985
join:2003-10-31
Angola, NY
| I agree with hob, I work for adelphia tech support. I feel that i speak for almost all the techs when i say we really don't care about the cost or if you like it. You have problems with the cost that's your problem. You want the service... Great pay for it, you don't well then cancel it. Either way i will still have my job. If you don't like it then cancel, that's all i have to say. | |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
·Comcast
| Re: Price hikes causing cancellations in socal You don't have to get snotty, no one is out to get your job, or run anybody into the ground, this is a public forum where we are free to express views on Adelphia, within reason of course. That's a very poor attitude to have towards customers, I certainly hope you don't treat your callers like that. Oh, and if people keep canceling like they are, you won't have a job, I would be upset at my company for doing what they're doing and threatening my job.
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See the thriving railroads of today, and of the future!»www.tomorrowsrailroads.org/, Check out this live rail cam of the BNSF "Chilli" Sub in Galesburg, IL- »64.40.92.210:1100/video/med.html | |
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JacksGhost
Got Bottle?
join:2002-12-29
Buffalo, NY
| Re: Price hikes causing cancellations in socal "You don't have to get snotty, no one is out to get your job, or run anybody into the ground, this is a public forum where we are free to express views on Adelphia, within reason of course. That's a very poor attitude to have towards customers"
Customers or Ranters? If it walks like a duck.... Your correct, this is a public forum. Goes both ways, Mate.
jAX. | |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
·Comcast
1 edit | Re: Price hikes causing cancellations in socal I don't care what ya say, he's got a bad attitude, and I'm sure it shows in his job. When it comes to etiquette, I am well aware of how things work, and I think I do pretty well, by the way, my name's Mike | |
| | | dsless
join:2001-05-16
Pittsburgh, PA
| said by slims985 :
I agree with hob, I work for adelphia tech support. I feel that i speak for almost all the techs when i say we really don't care about the cost or if you like it. You have problems with the cost that's your problem. You want the service... Great pay for it, you don't well then cancel it. Either way i will still have my job. If you don't like it then cancel, that's all i have to say.
I would be careful about this statement. Less customers = less of a demand for tech's in any capacity. My mean your butt or someone else's out the door. I am sure there is a tech/customer ratio they maintain. | |
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See 6 replies to this post | |
Jabbu
Premium
join:2002-03-06 | That was my pleasant terminology
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| rickten
join:2002-03-09
Davis, CA
| yep just went home for the holiday weekend. After being home for only two hours my mom asks me to take a look at some info she got from adelphia because she was sure she had read something wrong. Taking channels away and raising the price just didn't seem to make sense to her especially when they were calling it upgrades in service packages. The letter was VERY decieving in the way they showed the future pricing structure. They had a breakdown of previous service and prices and then right next to it what the future plans would be called and the prices. The totals at the bottom lead my mom to believe that she was going to be paying an increase of about 3 bucks for the same service as before but with simply a different billing structure. However after closer inspection and looking through the info about what the packages actually included one came to realize hbo was gone along with many other channels. The next day we saw an ad for directv 4 room hookup free equipment and installation and called right away. Good riddance adelphia.
my mom is not a technical person, all she wants to do is check her email, check her stocks for her investment club, watch the news and the occasion movie of the week. She was telling me how she just could not believe the horrible service adelphia was providing that for those menial tasks she wasn't even satisfied. She's 55 and said she can't remember ever having so many problems with a cable company and commented on how they couldnt' even get the ghosting and lines floating across the screen to go away on channels 2-10 even after sending the tech out to replace cables and our digital box. | |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
·Comcast
| Re: Price hikes causing cancellations in socal I would imagine the Adelphia "boys" are staying out of this because they are probably as disgusted with the price fiasco as you all are, and besides, what can they do about it, they have no control over it, and most of the "boys" who post in here are techs, like Hob said. Also, I would imagine that they could get in trouble if they said something bad about the company, companies now days have pretty Orwellian practices, well, so does Ashcroft, but that's another thread.
--
See the thriving railroads of today, and of the future!»www.tomorrowsrailroads.org/, Check out this live rail cam of the BNSF "Chilli" Sub in Galesburg, IL- »64.40.92.210:1100/video/med.html | |
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bjbjusmc
Premium
join:2003-07-19
Madison, OH
| The BOYS are here to help with tech problems, cable pricing is not a tech problem, no one in here signed a contract forcing them to keep cable service, if for any reason you dont like it please do yourself and the BOYS a favor find something else........... | |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
·Comcast
1 edit | Re: Price hikes causing cancellations in socal For Adelphia'a sake, I hope they don't share the "take it or leave it" attitude What am I saying, for my sake too, Adelphia goes under I, and I'm sure many others will lose their only broadband option, and no, 99 bucks a month for Direcway is NOT an option for me.
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See the thriving railroads of today, and of the future!»www.tomorrowsrailroads.org/, Check out this live rail cam of the BNSF "Chilli" Sub in Galesburg, IL- »64.40.92.210:1100/video/med.html
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| | | ashakouri1
join:2002-08-23
Santa Monica, CA
| Re: Price hikes causing cancellations in socal I honestly believe that some if not most of the problem arises from the merger that would have taken place if DirecTV could have merged with Echostar if it was not for the FCC. It was not too long ago when DirecTV and Echostar wanted to merge to better compete with the cable companies but the merger was put aside by the FCC because it would be a monopoly. But I think DirecTV and Echostar don't compete with each other but compete with cable and if the merger would have happened I think we would have seen lower satellite prices and the competition might have given a wake up call to the cable companies.
But as it is right now I am seriously looking to switching to DirecTV or Echostar. I saw a deal for a 3 system plus dish with activation and once the price for cable settles and I know what I am exactly paying, I will look into the other options and maybe even switch to DSL. Therefore, I think that DirecTV and Verizon should applaud Adelphia for the price increase because they will probably be getting my business very soon. | |
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bjbjusmc
Premium
join:2003-07-19
Madison, OH | Re: Price hikes causing cancellations in socal Nike says "JUST DO IT".............. | |
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CableMan
join:2002-01-22
South Glens Falls, NY
| "Where are the Adelphia boys to defend their company."
well, i've been reading this all along. to be honest i haven't said anything because i hear this every day and i get tired of answering it.
do i agree with the rates? totally. why because according to the releases we've received in our office we have been one of the cheapest cable providers in this region(northeast). i think the reason everyone think's it's so terrible is because it was such a drastic change. the newspaper ran an article last week posting that another cable company in the area was about to raise their rates again. this one was so much softer spoken than when adelphia was in huge bold print on the front cover expressing their new rates.
i'm doing more disco's and downgrades than before which hurts us locally. a person i know made a comment that when you pay for local business that $$$ is going to end up going back into that area. kinda hurts me to know that joe blow wants to pay the dish man's salary over in the next state. i know it doesn't seem like much but start adding more joe blows and you get the point.
maybe it's just me but i wouldn't want to sign a contract for a year or two into something that may just be as bad after that contract comes up.
oh well that's my input for now. maybe i'll post something special later on. off to fight another day. | |
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See 6 replies to this post | |
flyguy42
join:2003-11-29
Gilbert, AZ
| I gave up Adelphia cable tv a long time ago.. the quality just isn't there on either basic or digital. My Directv whomps all over it in quality and value. However, I don't think I am going to leave their Powerlink service anytime soon. It screams in my area. A little pricey though. I am even considering upgrading to their "premium" service, even though the price is absolutely outrageous. | |
| mike90069
join:2003-07-28
West Hollywood, CA
| As the original poster, I find the term "rate rape" to be highly descriptive and accurate given the deceptive manner in which Adelphia has been treating it's customers, and the enormous size of the increase.
Adelphia did not raise it's rates because they were "losing money". Adelphia raised it's rates because they're a monopoly and have no competition to force them to keep those rates down.
From the tone of this thread and the number of digital boxes that were piled up in the local Adelphia fortress, I would guess that Adelphia is learning that most subscribers do not regard cable tv as essential, and certainly not worth the excessive charges they levy. | |
| | | mrweigand7
join:2000-10-17
Chesterland, OH
| I suppose the term "rape rates" is a little strong, but rather than bow to political correctness, I consider the usage to be expressing a degree of frustration over the rate increase justification amounting to: "because we can" (Someone claimed our rates were low, so now we are raising them so that they are no longer low...).
I think the package shell game will lose more customers than one might expect. People do read this stuff, and when it appears that it was meant to be deceptive... (I cannot say what the intent was, but the appearances are what count with the consumer)
The consumer trust level is low, play games with the rates, and toss in a "rape and pillage increase", and you have all the ingredients you need for a mass exodus of the (fragile) Adelphia customer base. (My opinion)
If I owned Adelphia stock, I'd be worried as the fixed costs do not decline much (if any) as the customers depart. When you consider that each converter in the Adelphia office represents a loss of at least ~$700 a year minimum and likely ~$1000 a year in lost revenue, then things start looking grim. At some point they may be back in court for another try at salvaging the company.
Count me in as an Ohio cancellation. Rates have been rising at a rate far in excess of the perceived benefits. (I don't watch much television anyway, and haven't really missed it.) | |
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See 9 replies to this post | |
piper_
join:2001-04-19
Buffalo, NY
| "I do agree that prices have to go up to recover the damage the Rigases caused"
We shouldn't have to pay for this,
have it come out of the CEO's pockets,they won't miss it,hell if they can't live off of $30-$50 grand a year they shouldn't be living period,I think that was there first mistake to pay someone that much,it don't take a rocket scientist to figure that out and what happens next.I'll keep PL for now,but tv I might drop.I thought this area was up to date,every tech (that's not including Mastec)that has been in my house said that this area sucks and is in need of a major upgrade,everything is old.Don't know what to believe anymore | |
| | chrisbmoore
join:2003-08-28
Frederick, MD | Re: Price hikes causing cancellations in socal Depends on where you live. Maybe the cost of living is lower in Buffalo, NY, but here in Frederick, MD if you only make 30-50K a year, you will not be able to live in a house atall, maybe a cardboard box. | |
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jig
join:2001-01-05
Hacienda Heights, CA
| Re: Price hikes causing cancellations in socal when adelphia called to inform me about the increase, i asked that the person note somewhere that the recent package change/price increase has finally provided the incentive for me to price out dish and directv. i told her to also note that i would have been less upset about the increase in price if new options were at least offered at the same time, in particular HDTV. I told her that I wasn't happy paying the extra until after they had HDTV to offer in my area, after which I would happily pay the premium for the new service.
No price reduction, basically some ineffective sympathy as a response. The ONLY thing keeping me around for the tv service is that the price for going HDTV with Dish is right now too prohibitive. If and or once they have the new dishes and STBs offered in a package deal that makes any kind of sense (less than $200 installation +hardware), if adelphia hasn't gotten their act together and finally offered HDTV, I will bolt.
This is my stance before I have gotten the bill with the most recent changes. If that bill is too expensive, I might just go ahead and go for the package with the 3 free STBs and use a separate OTA digital receiver (total cost for installation still about $200 for the antenna and the receiver).
-jig | |
| Alky
join:2001-08-12
Cleveland, OH | No, "rape" is about the best word I can think of. The owners, (Rigas), rape their company, so the company has to rape the customers to try and get back the funds that Rigas stole. If you don't like the word rape, don't read. | |
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herdfan
Premium
join:2003-01-25
Hurricane, WV
| I'm going to come to the defense of the company a bit here. While I do have DirecTV, (I still have Adelphia basic) which I have had for 9 years now mainly because the old cable company (Century) was horrible. Since Adelphia has taken over, then entire system has been rebuilt, the picture quality is better than anything I have ever seen on cable, the digital offerings far exceed that of Charter which my parents have two towns over (some multiplexes exceed DTV), and the ladies that work in the office are as nice as can be.
Why then do I still have DTV, well that can be summed up in 3 letters: NFL. Gotta have my Sunday Ticket. If DTV allows access to the NFL package in 2005, and Adelphia offers it, then I may go digital.
Keep in mind that before these rate increases happened, a room full of bean counters plugged the suspected loss of customers into a formula that gave them the rates that will provide the most revenue with the expected customer loss. While some of the costs are fixed, most of the costs will be variable or semi-variable. I used to own fast food restaurants in a national chain, and in the summer people would see the amount of business I was doing and make comments that I "was making soooo much money", and they would be floored when I would tell them I wished that I was doing less business. I made a better profit with less business in the shoulder months and not the peak months.
This was because when I was doing those big business months, I was running much higher labor costs, food waste was higher, energy costs were higher, equipment was down more often from running full blast all day and in general I was more worn out. Cable plants are no different. As load on the equipment is lowered, so are maintenance and replacement costs. Fewer subscribers means fewer service calls and less overtime. And this is aside from lower programming fees.
So all I am saying is that the impact of these increases was well known prior to them being implemented and while it may look bad, the end results were known. As to why I have DSL and not Powerlink, if Powerlink had been available when the letter I got from the local GM said it would be ready, I would have it. Instead, it happened 3 months later and DSL became available to me in the interim, so I took it. | |
| | Hickerx2
God Bless The U.S. Military
join:2001-03-04
Franklinville, NY
| Re: Price hikes causing cancellations in socal said by herdfan :
Cable plants are no different. As load on the equipment is lowered, so are maintenance and replacement costs. Fewer subscribers means fewer service calls and less overtime. And this is aside from lower programming fees.
So all I am saying is that the impact of these increases was well known prior to them being implemented and while it may look bad, the end results were known.
That may make sense if those same "bean counters" weren't the ones that decided to dispatch truck after truck to a known issue that had no correllation to anything that could be fixed by the truck, even after the rep has been told that there were 3 trucks there already for the same issue.
Those same "bean counters" decided that it would be prudent to deny issues that could not be denied, promise rebates that there was never any intention of issuing, require work orders to be detailed and completed at the customer's home, only to vanish forever and be unaccessible to TAC. Need more?
I don't think one can argue that Adelphia doesn't have very competent "bean counters". | |
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Robotics
See You On The Dark Side
Premium
join:2003-10-23
Louisa, VA
·Comcast
·Verizon Wireless B..
| Re: Price hikes causing cancellations in socal WOW! ... I couldn't have said it any better!
I get the same run-around. In fact they just dispatched a tech to my house to check the signals (AGAIN). They have known my signals are bad for the last 4 weeks. And have promised to fix the problem within 5 days. That was 4 WEEKS AGO!!!
The problem is in the LE, NOT MY HOUSE per their own (cough) tech folks.
Here goes yet another week of 60 DbMv upstream power levels, and constant re-sync of the modem. And a frekin 2nd.digital box Im paying for and cant use!
I don't plan on paying the powerlink portion of the bill this time......they have on record for over a month of this problem, and do nothing but send out dummies and check the signal...already knowing the signal sucks.
WTH is going on here??
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Robotics | |
| | Rwood
join:2003-09-18
Newport Beach, CA
clubs:
| said by herdfan :
Why then do I still have DTV, well that can be summed up in 3 letters: NFL. Gotta have my Sunday Ticket.
They don't advertise it, but you can get Sunday Ticket only (no other DTV programming).
I wanted HDTV, so I dropped all DTV programming execpt Sunday Ticket and got the full digital cable. | |
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