videonex
join:2001-07-22
 ·RoadRunner Cable
| reply to Jabbu
Re: Price hikes causing cancellations in socal
said by Jabbu  :
said by Hickerx2 :
Maybe somebody could explain to me what the price for "everything" is according to this letter I got from Adelphia today?
According to that everything should be 74.40 + 3 (modem) +3.50 (dig box) = 80.9 x tax = 87.57, plus i'm sure some other crap fees
Look Closer, It's $48.50 + $77.95 + the equipment fees and of course + all of the assorted taxes and other fees. |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA | OUCH! |
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Jabbu
Premium
join:2002-03-06
·RoadRunner Cable
1 edit | reply to mike90069
For those still with Adelphia cable, why not switch? Do all the Cable provider's commercials really infect people?
Being in WNY we get hard rain in the summer, and enough snow to share with texas in the winter. Directv DOES NOT get affected by this. When does it? Sometimes close by lightning will make the screen chop up for 1-2 seconds, when the rain first comes down hard, it'll chop for 1-2 seconds. Besides this, it can pour cats and dogs, snow so thick you cannot see your feet (joke), and I can say it has not chopped in 50mph winds we had here several weeks ago, and the constant 30-40 we've had lately, this does NOTHING. If you have a clear view of the sky to the south, you're SET! We actually have a good view with some very tall trees about 50 yards out, but the angel is too great and these do not affect one bit.
The dish is truly (pardon my geekness) 1337. Forget Adelphia, no cable provider can compete. The only reason I see most sticking around is the cable companies slamming the crap out of satellite on their channels claiming bad weather and such... what a joke.
Why stick with cable? Scared of commitments? Its only a year, all cell phones require a year that I know of. Trust me, it'll go by so fast. You won't have fuzzy pictures, you won't have techs at your house every other day/week/month (whichever) trying to get your picture from looking like its being shot in the 1970's. You get it installed, make sure your signals are peak (90s) and you are done! Forget about ever having to call for help, or your PPV doesn't work.
What kills me is cable put the commercials about how satellite sucks in bad weather, yet in bad weather around here, poles do not last long, and yea electric too, but my point is cable has MANY flaws, and much more then satellite. We won't even get into cable internet....
No i don't work for any satellite company, but i just don't understand why don't go for the better value. And satellite has THE value...
My opinions (1-10 scale)
Picture quality: Cable 4, Sat 9, HDTV being around 20 
Price: Can't rate this cause packages.
Value: Cable without internet 2, with 4, Sat 10!
Since i've had sat i've not used my box and finally remembered and turned the box in, I do HIGHLY miss the built into clock on the box which i had to replace since i was looking over at the blank space every 5 min.
Sat has been flawless, no need for call or help.
Cable, before i had sat it was a nightmare, all the analog chans that came through the box were HORRIBLE, these are like 1-100. Ghosting was crazy, on some you couldn't figure out which picture you were watching. The picture was so blurry it was like putting my grandpa's 2 pound glasses on to watch tv.
While i had both i did goto channel X and flip my inputs back and forth and my my my either adelphia/cable really sucks, or directv is really good, take your pick, or both
You want to add about 3 eggs and a cup of butter, err your actually reading my whole post? Ok here we go
The quality is what i LOVE and if directv raised their rate today by 150% of adelphia's equal package I'D PAY IT with no problems or complaints.
Lets see those prices by the way
TOTAL CHOICE® with Local Channels $38.99/mo
Our TOTAL CHOICE with Local Channels package is a great introduction to DIRECTV® service with over 115 quality channels of movies, sports, family and music programming, plus you'll get local channels.
TOTAL CHOICE® (without Local Channels) $33.99/mo.
TOTAL CHOICE® PREMIER with Local Channels $87.99/mo.
Our TOTAL CHOICE PREMIER with Local Channels package is the ultimate entertainment experience with all our great base programming plus the most comprehensive movie channel and sports lineup we offer — over 195 quality channels including local channels.
TOTAL CHOICE PREMIER (without Local Channels) $85.99/mo.
HBO® - 7 HBO® channels.
STARZ Super Pak® - 12 distinct movie channels, including 4 STARZ!® channels, 2 Encore® channels and 6 Encore® theme channels.
SHOWTIME UNLIMITED ® - 5 SHOWTIME® channels, 2 channels of The Movie Channel®, 1 FLIX® channel and 1 Sundance Channel®.
Cinemax® - 3 Cinemax® channels.
SPORTS Pack - Over 25 specialty and regional sports networks,
SAVE WHEN YOU ORDER MORE THAN ONE PREMIUM SERVICE
You'll pay just an additional:
1st premium $12/mo.
2nd premium $11/mo.
3rd premium $10/mo.
4th premium $8/mo.
5th premium $7/mo.
all 5 = premier
Adult Pay Per View - Mature viewers can select from a variety of adult pay per view channels, including Playboy TV, A Taste of Spice, SPICE PLATINUM, The Hot Network and The Hot Zone.
hdtv - hbo,showtime, PVP, espn, discovery theater, hdnet, hdnet movies, some sport games
So i ask again, why stick with Adelphia?
Money not being local? Oh no, I'm not supporting the techs that drive around all day fixing 1/10 calls, I had to have the cable tech out 3-4 times, and its still not fixed, i just gave up... Adelphia really helped me push to satellite, how can a customer call 3-4 times with the same problem on the TV and not get a resolution? Again i will not go into my internet horror story with adelphia, for about 4 months i have a spike problem and several techs have been out with no resolution, i gave up, i'll just live with it and enjoy my broadband with random spikes. For those that read this whole monster post, you get a cookie.
Jabbu |
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slims985
join:2003-10-31
Angola, NY
| reply to hobgoblin
I agree with hob, I work for adelphia tech support. I feel that i speak for almost all the techs when i say we really don't care about the cost or if you like it. You have problems with the cost that's your problem. You want the service... Great pay for it, you don't well then cancel it. Either way i will still have my job. If you don't like it then cancel, that's all i have to say. |
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Jabbu
Premium
join:2002-03-06
·RoadRunner Cable
| reply to mike90069
Sure you guys don't care about the cost, you just try to fix the internet problems. The company is so big that all these talks about people turning in their boxes, because adelphia did make the cost their problem and they decided to fix that problem, isn't going to scare you. I don't want the service, we agree'd when i turned the box in on that part. Since adelphia is the only broadband option in my town i'll stick with it and the few problems it comes with.
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
·Comcast
| reply to slims985
You don't have to get snotty, no one is out to get your job, or run anybody into the ground, this is a public forum where we are free to express views on Adelphia, within reason of course. That's a very poor attitude to have towards customers, I certainly hope you don't treat your callers like that. Oh, and if people keep canceling like they are, you won't have a job, I would be upset at my company for doing what they're doing and threatening my job.
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See the thriving railroads of today, and of the future!»www.tomorrowsrailroads.org/, Check out this live rail cam of the BNSF "Chilli" Sub in Galesburg, IL- »64.40.92.210:1100/video/med.html |
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ashakouri1
join:2002-08-23
Santa Monica, CA
| reply to qworster
Re: Adelphia just dumped analog Pay in Santa Monica
Adelphia just dumped analog Pay in Santa Monica
If you want HBO, Showtime, Cinemax or The Movie Channel in Santa Monica now, you have to buy digital service, as they put home shopping and Spanish on two of the four channels.
So now getting HBO will cost 20 bucks instead of 10 - but they DID say I'd get multiple HBO channels. BIG DEAL!
I suppose our rates will go way up because of the extra TWO channels they gave us (two of them are black).
Adelphia is a ripoff. I can have 150 channels of DirecTv plus all local channels for 39 bucks a month. Adelphia analog BASIC costs more than thisI live in Santa Monica too, and I just turned on my TV and no Showtime and no HBO, which competely sucks. I am gonna have to switch my digital cable box now for the HBO package because right now I have the extra channel features. But I think this is the last straw, I didn't want to switch before because I moved into my house like nine years ago and the previous owner hooked up Showtime and HBO for free and I haven't been paying for it but now if I want to pay for it, it will cost me like 30 more. So this week or next week I am gonna switch to either ECHOStar or DT. |
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crk2h
join:2003-03-19
Murfreesboro, TN
 ·ISDN-NET
| reply to mike90069
Re: Price hikes causing cancellations in socal
Wow here in TN with Comcast I pay $112 a month for all channels like 45 movie channels are included plus I even have and HDTV box with all local channels in HDTV and HBO east and west, showtime, espn and two other HD channels. I have over 250 channels.. |
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Loco
Premium
join:2002-11-09
So Cal
·RoadRunner Cable
| reply to mike90069
With Adelphia's price hike & all this ultimate & platinum pack crap going on, i've just decided to dump all the premium channels that we were paying for....all except for HBO. I need HBO for the fights (Boxing).
I already pay those fools enough money every month.
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Powered By : Adelphia PowerLink & Verizon Online |
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The Folsom
Kindly Shut Your Noise Hole.
Premium
join:2003-01-31
Yucaipa, CA | reply to Robotics
Any problems with cable signal egress? |
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JacksGhost
Got Bottle?
join:2002-12-29
Buffalo, NY
| reply to kfsutops
"Where are the Adelphia boys to defend their company. No nice arguments that people aren't really turning in their boxes?"
Its a fact when I went to pay *my* bill there were TONS of people turning in digital boxes.
I said it a while back, I'll say it again, this new pricing system is wrong. I never liked it to begin with.
I'm sure I'll take a flogging, but raising rates to the level where your customer base is leaving your product boarders on the line of having a complete idiot in the marketing area.
I have no numbers on how many people have left. I have no numbers on how many new sub's have joined.. I do hear from my neighbors ( whom are putting up dishes ) and saw what I did... if the truth hurts, so be it. |
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jig
join:2001-01-05
Hacienda Heights, CA
| reply to mike90069
quote:
(from article)
Subscribers fell 2.2 percent at Charter Communications Inc., and 12 percent at Adelphia, which filed for bankruptcy protection last year.
well. subscribers falling 12% in the last year seems like a very big hit. and, considering that many may not come back after they switch to satellite (many have year or more contracts), i see that as a very permanent loss of income. now add in whatever the percentage of customers have run because of the recent increase, and i think it looks scary.
as far as i can tell from the package increases, the people who are leaving are also the ones who pay the highest premiums (the ones who don't just have basic analog cable). so the 12% drop in customers is most likely a higher percentage drop in total income. scarier still.
i really do believe the increase was timed very badly. 1)right before Christmas and the end of the year, when everyone is worrying the most about money. 2)before most of the upgrades are evident to the customer, with many new services not even offered or advertised yet. 3)happens right when satellite is willing and able to offload their older hardware for next to nothing to get a solid customer base, which makes the introduction of the new hardware more profitable, especially if they are able to do it before adelphia gets around to it. we will see in the coming quarters, but the cable company, if possible, should have ridden out the lower prices for the couple months it would have taken to be able to offer the new services as well as the overall price increase. don't jostle the water barrel balanced on the edge of the roof, in other words, wait until you are ready to move it back a couple inches first. i think they played the customers as rubes, and it is going to hurt more than they really expected. well, that is what i think, anyway.
now as for quote:
I work for adelphia tech support. I feel that i speak for almost all the techs when i say we really don't care about the cost or if you like it. You have problems with the cost that's your problem. You want the service... Great pay for it, you don't well then cancel it. Either way i will still have my job. If you don't like it then cancel, that's all i have to say.
don't be silly. of course you care. until powerlink and cable tv are separated and spun off, you better care, because your fortunes are intertwined. your actual job is to make us happy with what we are paying for, through action or even sometimes through just sympathy (which you obviously lack). that's why you get a phone, and why you are supposed to have people skills. |
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JacksGhost
Got Bottle?
join:2002-12-29
Buffalo, NY
| reply to RR Conductor
"You don't have to get snotty, no one is out to get your job, or run anybody into the ground, this is a public forum where we are free to express views on Adelphia, within reason of course. That's a very poor attitude to have towards customers"
Customers or Ranters? If it walks like a duck.... Your correct, this is a public forum. Goes both ways, Mate.
jAX. |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
·Comcast
1 edit | I don't care what ya say, he's got a bad attitude, and I'm sure it shows in his job. When it comes to etiquette, I am well aware of how things work, and I think I do pretty well, by the way, my name's Mike |
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dsless
join:2001-05-16
Pittsburgh, PA
|  reply to slims985
said by slims985 :
I agree with hob, I work for adelphia tech support. I feel that i speak for almost all the techs when i say we really don't care about the cost or if you like it. You have problems with the cost that's your problem. You want the service... Great pay for it, you don't well then cancel it. Either way i will still have my job. If you don't like it then cancel, that's all i have to say.
I would be careful about this statement. Less customers = less of a demand for tech's in any capacity. My mean your butt or someone else's out the door. I am sure there is a tech/customer ratio they maintain. |
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kfsutops
Premium
join:2002-08-19
Brandon, FL
clubs: 
| reply to slims985
said by slims985 :
I agree with hob, I work for adelphia tech support. I feel that i speak for almost all the techs when i say we really don't care about the cost or if you like it. You have problems with the cost that's your problem. You want the service... Great pay for it, you don't well then cancel it. Either way i will still have my job. If you don't like it then cancel, that's all i have to say.
Many great companies over the past years have had the same opinion and now are out business. It this attitude by employees that makes me not feel sorry for you when you loose your job because Adelphia looses too many customers and can't support to pay your paycheck. Get real dude. It has been close...does the term bankruptcy mean anything to you?
You're statement also reveals the underlying problem with Adelphia and the cable industry as a whole. They don't care. That attitude comes from the top down to the lowly old tech.
You're the reason people hate the cable industry.
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You ask me why I hate Adelphia? They can't even give me a pay-per-view football game when the channel guide shows it's available. |
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dsless
join:2001-05-16
Pittsburgh, PA
|  I will say most of the office staff and cable techs for our area are very friendly and try to help as they can. I don't think we can assume one person's feelings or ideas truely represent an entire organization's staff. That would just be stupid. People with an attitude are often the first ones terminated when the layoffs start. But customer's opinions about a company are often formed by meeting 1 person from the company. |
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herdfan
Premium
join:2003-01-25
Hurricane, WV
| said by dsless :
I will say most of the office staff and cable techs for our area are very friendly and try to help as they can.
Agreed. Especially since the company (marketing department) has f***ed up twice in the past year and sent out notices that first digital cable was now available when it wasn't, and then the website indicated that Powerlink was available, when it wasn't. These people had to deal with the fallout for situations that were not of their doing and that they had no control over. The GM did manage to get the Powerlink letter stopped. So given the lack of support from the company, these people do a fantastic job. |
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TrainBuff
The New Haven Railroad
Premium
join:2003-05-01
Buffalo, NY
clubs:
 ·Verizon FIOS
·RoadRunner Cable
| I've been reading this discussion and feel I must reply. First, dealing with any tech's and customer service has been great. My service (picture quality, Powerlink) has been great.
But, back in September, the western feeds for the Encore package was pulled in my area. According to Customer Service, those channels were needed for HDTV and you get the same programming on the eastern feeds(no argument there). But, there were times that the western feeds were showing shows at the times that I was home and the same show on the eastern feeds were at times that I was either alseep or at work. For more money, I get channels such as Soap and bunch of Spanish speaking stations.
I'm getting less and paying more. I may have to downgrade.
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Train Yourself To Relax...Ride The New Haven Railroad |
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Cool Dude
Don't Sweat The Small Stuff
join:2000-08-11
Erie, PA
clubs: |  reply to mike90069
Amen brother, that saids it all! |
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