| problems with Norton Internet Security 2004 Hello,
Im having problems with Norton Internet Security which installed just fine, No Error messages or any bad sort.
Now when i installed it, And tried to open it. Absolutley NOTHING happens.
Of Course Ive tried restarting my PC, Reinstalling it like a million times. And Ive tried Symantec, The automated assistance just said processes missing:
quote:
Product Name Norton Internet Security 2004
Product Version 7.0.0.177
Family nis
Norton AntiVirus present yes
Program Status process_missing:ccProxy-ccEvtMgr-ccSetMgr-Symantec Core LC@service_missing:ccProxy-ccEvtMgr-ccApp-ccSetMgr-symlcsvc@firewall:Sygate Personal Firewall@
Operating System Windows XP
Operating System Version 2600
Service Pack Service Pack 1.1.0
Internet Explorer Version 6.0.2800.1106
Available Memory 711972
Available Disk Space 20258
CPU type 586
OS Language en-gb;English (United Kingdom)
LiveUpdate Version 1.90.15.0
Product SKU xxxxx
Subscription Service Name Subscription Service
Subscription Service Language EN
Subscription Service SKU xxxxxx
Subscription Begin Date xxxxxx
Subscription End Date xxxxxxxx
Subscription Length xxx
Remaining Days for Subscription xxx
Subscription in Warning Period no
Subscription Expired no
Subscription Software Version 2.4.1.2056
Despite all this, Trying all the guides trying to get it to work. Nothing will happen. One strange thing Ive noticed, is whenever i DO try open it, the cross-hair comes on and then goes away straight after. I also notice that:
CfgWiz.exe and NMain.exe open when i open it, But close RIGHT after.
Ive also tried installing my Norton Antivirus 2003 and then tried Internet Security 2004...
I don't get this:
quote:
Program Status process_missing:ccProxy-ccEvtMgr-ccSetMgr-Symantec Core LC@service_missing:ccProxy-ccEvtMgr-ccApp-ccSetMgr-symlcsvc@firewall:Sygate Personal Firewall@
I know they ae missing
They'll all ON. They SHOULD start up when the computer turns on.
Whenever i try enable Symantec Event Manager On, it just says 'The service did not respond to start or control request in a timely fashion.
I also have tried disabling almost every product which starts up at Start-up.
I also notice somthing weird in my Spybot-S&D, Under start up:
HKLM:
C:\Program Files\Common Files\Symantec Shared\cfgwiz.exe /GUID NIS /CMDLINE "REBOOT"
This SHOULD turn on when i turn the PC on. But it doesn't :
Nothing works.
Please help, I hope Ive provided enough information. (confused) |
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 jvmorrisI Am The Man Who Was Not There.Premium,MVM
join:2001-04-03
Reston, VA | Wait a minute! Do I see Sygate Personal Firewall listed at the end of your last quotation?
Do you have SPF on your machine? Is it installed? And lastly, is it running?
If so, I'd shut SPF down, uninstall it, and then try to re-install NIS 2004 once again. It's quite possible you're getting a critical conflict between NIS' Common Components (all those cc*.* files) and the Sygate drivers.
--
Regards, Joseph V. Morris |
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 StraitShootWho Loves Ya Baby? - Theo KojakPremium
join:2003-02-08
Clinton, MA
kudos:1 | That's what I thought. This gentleman posted to Wilders first, and I referred him here...
--
Stavros, Why are you eating again? |
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 antdudeA Ninja AntPremium,VIP
join:2001-03-25
kudos:2
 ·RoadRunner Cable
| reply to jvmorris
said by jvmorris:
Wait a minute! Do I see Sygate Personal Firewall listed at the end of your last quotation?
Do you have SPF on your machine? Is it installed? And lastly, is it running?
If so, I'd shut SPF down, uninstall it, and then try to re-install NIS 2004 once again. It's quite possible you're getting a critical conflict between NIS' Common Components (all those cc*.* files) and the Sygate drivers.
Yep, you can't have Sygate firewall installed with NIS installed. You can have Windows XP's ICF enabled with NIS.
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-- Ant @ The Ant Farm: »antfarm.ma.cx |
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jvmorrisI Am The Man Who Was Not There.Premium,MVM
join:2001-04-03
Reston, VA | antdude,
I hope the OP comes back and also that a lot of people flag this thread. This seems one of the best examples I've seen yet of what might happen if one attempts to run two of the more recent PSFs at the same time.
I'm not about to try this, so I don't know if it's a conflict between two WinSock LSPs or some sort of conflict between proxy servers associated with the two products.
Whatever it is, I can live without it! And I shudder to think whether or not the OP actually had a functional PSF (of either brand) while this was going on.
--
Regards, Joseph V. Morris |
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| quote:
That's what I thought. This gentleman posted to Wilders first, and I referred him here...
Thanks, you are correct. Thanks for referring me here.
I am going to reinstall it all, But i have a question.
I did a live update a day or so ago (I can only open Live Update to try fix it) is there any way to preserve my live update ? because the reinstall will remove all the updated components..And it was about 20 MB of components on 56k so it took me quite awhile.
Can i just Disable every Sygate Personal Firewall components? (I dont mean to sound to lazy, its just i hate installing and re installing software :P Seems like it wears it out :P)
Thanks for the response everybody. |
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jvmorrisI Am The Man Who Was Not There.Premium,MVM
join:2001-04-03
Reston, VA | A few additional comments, below.
First, in your original post, you asked if you had provided enough information. Yes, rather obviously, you did -- and I wish more people with problems had the foresight that you demonstrated.
said by Improfane:
. . . . Thanks, you are correct. Thanks for referring me here.
 Second, Ah, yes, but your question got answered by a Moderator from Wilders (namely myself  ) it seems! You sort of posted in the wrong forum at Wilders, given the heading on your message -- as it was I couldn't find your post there until Strait Shoot told me where to look for it!
Third, just for general information: There is a great deal of cross-talk between the DSLR Security forum (where you are at the moment) and the Wilders forums. The forums here are primarily related to broad-band/DSL topics, but this security forum is quite healthy on its own; the forums at Wilders are almost exclusively related to security issues. A great many of the participants (and lurkers!) here (in the security forum, especially) also use Wilders -- and the mods here and there also know each other pretty well. Indeed, there's sort of an informal back-stopping of one forum by the other: If Wilders go down, people come here; if BBR/DSLR is down, people go there. So, we all know each other pretty well.
Fourth, that said (and I hope WCB doesn't stomp all over me for this! ), I would like to extend a kind invitation to you to join both forums. Well, I see you're already registered at Wilders, so I guess that's really an invitation to also register here. There is a bit different ambiance between the two and one often gets a bit different perspective on issues, which can come in handy.
quote:
. . . . I did a live update a day or so ago (I can only open Live Update to try fix it) is there any way to preserve my live update ? because the reinstall will remove all the updated components..And it was about 20 MB of components on 56k so it took me quite awhile.
Fifth, yes, sigh, I understand your reluctance. I don't think that it's going to work, but antdude can provide the definitive statement on that. (I'm on dial-up myself.)
quote:
Can i just Disable every Sygate Personal Firewall components? (I dont mean to sound to lazy, its just i hate installing and re installing software :P . . . .
Unfortunately, I don't know if you're going to get a definitive answer to this question. There are very few people that even attempt to do this. gkweb (both here and at Wilders) might know.
My specific concern about just disabling the SPF components is that it appears that recent versions of SPF (at least) have an LSP that hooks into the winsock. Simply disabling SPF components is likely to leave that in place; indeed, I think people have posted about finding that LSP as an artifact. If I am correct, I suspect that LSP is likely to still be there and I think that may well be the primary cause of your conflict when trying to install NIS. Consequently, I think it would be prudent to uninstall SPF (painful as that may be -- well, I don't think you want to try -- again -- to install NIS, have it fail and then have to do this anyway and re-install NIS. Still, I'm not positive that my concern is well-founded; perhaps someone else . . . .
--
Regards, Joseph V. Morris |
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antdudeA Ninja AntPremium,VIP
join:2001-03-25
kudos:2 Reviews:
·RoadRunner Cable
1 edit | reply to Improfane
said by Improfane:
quote:
That's what I thought. This gentleman posted to Wilders first, and I referred him here...
Thanks, you are correct. Thanks for referring me here.
I am going to reinstall it all, But i have a question.
I did a live update a day or so ago (I can only open Live Update to try fix it) is there any way to preserve my live update ? because the reinstall will remove all the updated components..And it was about 20 MB of components on 56k so it took me quite awhile.
Can i just Disable every Sygate Personal Firewall components? (I dont mean to sound to lazy, its just i hate installing and re installing software :P Seems like it wears it out :P)
Thanks for the response everybody.
As for LU download, no. But I have a suggestion. If you don't use Accounts and Parental Controls, don't install it during installation. Its URL list is HUGE for LiveUpdate. If you don't use NAV, don't install it either but its LiveUpdates are small enough for 56k downloads. Another suggestion, download the huge updates when you're not at the keyboard (e.g., sleeping, eating, watching TV, etc.). That is what I used to do with my lousy 26400 modem connections before broadband was available in my city. Be warned there will be more patches later on to make downloads bigger.
As for Sygate Personal Firewall, I don't know the answer to it. I don't know how this product works. You will probably end up with conflicts. Try it. Just remember, Symantec doesn't support other companies' products. |
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| reply to Improfane
Thanks for such a warm welcome jvmorris. ( or can i call you Joseph?)
Ive just uninstalled Sygate Personal firewall, And i have not restarted the PC yet to clean up Sygate, That's why I'm here for a little while just seeing what everybody has said.
Ive registered, And i like this place pretty much. Thanks so much for referring me here  This will go onto my Link toolbar.
One question, If this is a broadband report forum, should i really be talking about NIS and SPF ?
Thanks antdude for the suggestion, I'll exclude the update from my next liveupdate.
Thanks so much for the help.
(Improfane, On Wilders forums as vkidv. And here as Improfane.) |
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antdudeA Ninja AntPremium,VIP
join:2001-03-25
kudos:2 Reviews:
·RoadRunner Cable
| said by Improfane:
One question, If this is a broadband report forum, should i really be talking about NIS and SPF ?
You're in security forum of BroadbandReports.com.
--
-- Ant @ The Ant Farm: »antfarm.ma.cx |
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jvmorrisI Am The Man Who Was Not There.Premium,MVM
join:2001-04-03
Reston, VA | reply to Improfane
Welcome, aboard! said by Improfane:
Thanks for such a warm welcome jvmorris. ( or can i call you Joseph?)
Sure, Joseph works just fine. And just ignore those suggestions you've probably received from others via IM by now as to what else you can call me!
quote:
. . . . One question, If this is a broadband report forum, should i really be talking about NIS and SPF ?
Thanks antdude for the suggestion, I'll exclude the update from my next liveupdate.. . .
Oh, goodness, yes! To the best of my knowledge, you'll get more independent (and knowledgable) inputs on NIS/NPF here than on any other public NNTP or UBB forum on the Web. You'll get the good, the bad, and the ugly. There's a dedicated Tiny-Kerio forum here, also, and don't for a moment think that it's populated by people who are in love with everything Tiny and Kerio are doing. For that matter, this is one of the few places where you can post about a firewall that almost no one uses -- and then in a matter of hours, someone will show up and simply point you to where a lot of people using that firewall hang out! And, as SS points out, we've got antdude here! (He does post elsewhere, but we're not supposed to talk about that.)
--
Regards, Joseph V. Morris |
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| reply to Improfane
Well, I unistalled Sygate Personal firewall and reinstalled sygate.
But nothing worked.
I suppose it might be because of Kerio personal Firewall and ZoneAlarm.
Well, i cant be bothered now. If symantec is going to be so dam picky and not let me install their product to work alongside others, They should change their attitudes.
Sorry :P
Just im tired of spending a week trying to get it to work, Im not going to unistall every good piece of software on my PC to get one stupid thing to work :s
Thanks, and sorry for the trouble.
P.S: Is there ANY way to get Symantic Internet Security to work with: kerio Personal firewall, ZoneAlarm and Sygate? |
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StraitShootWho Loves Ya Baby? - Theo KojakPremium
join:2003-02-08
Clinton, MA
kudos:1 | said by Improfane:
Well,
Well, i cant be bothered now. If symantec is going to be so dam picky and not let me install their product to work alongside others, They should change their attitudes.
Sorry :P
Just im tired of spending a week trying to get it to work, Im not going to unistall every good piece of software on my PC to get one stupid thing to work :s
Thanks, and sorry for the trouble.
P.S: Is there ANY way to get Symantic Internet Security to work with: kerio Personal firewall, ZoneAlarm and Sygate?
In general, I think it's a BAD mistake to run more than one firewall on one computer, aside from using a router - software combination. I think everyone will agree with me on this... That's your problem right there..
--
Stavros, Why are you eating again? |
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Mele20Premium
join:2001-06-05
Hilo, HI
kudos:4 | reply to Improfane
I too would like to welcom you to DSLR/BBR and to a great security forum.
Seems to me you have some overkill here. I understand your frustration, but I don't understand why you feel you need four firewalls?! One is plenty. I wouldn't use NIS because this is my favorite site and I just discovered that NIS (which I put on as a trial a few days ago as it came with my new Linksey router and I was curious about it) breaks page compression here. With NIS on, this site's pages load much slower on my powerful new box than on my old W98SE box! So, NIS is going out the window in a moment. I would use ZA or kerio but not both! That is your problem...they are conflicting with each other.
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"Everything can be taken from a man or woman but one thing: the last of the human freedoms - to choose one's attitude in any given set of circumstances, to choose one's destiny." Victor Frankl - Man's Search for Meaning |
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| reply to Improfane
Well, I got it to work.
It was somthing dumb. I enabled a few services just to try somthing out. I enabled 'Event Log' which has nothing to do with Symantec, And it worked.
Another wierd thing is, That. I had accidently mucked up my System Information thing, And i tried to fix it. Now by enabling Event Log i got get Windows Instrumention to work now.
So im really happy ive fixed ALl my problems for a while, Just waiting for another one to come up.
Thanks for the help.
And no, NIS does NOT conflict with Sygate Personal Firewall.
Im running them both just to see.
I only run one firewall at a time, because i like to change every now and then. They give me different features, Some are different and some have better advantages.
Thanks everybody! |
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| hey guys. Ihavea problem with NIS 2004. I installed it a couple of weeks ago and it worked fine for like 2 weeks and a couple of days ago i noticed it was downloading updates and when i restarted my computer it said that "There is a problem with the license of this product" and it locked. There is a "Unisntall" button that's it. I also got "Internal Error. Please uninstall and reinstall NIS 2004". I tried everything that the symantec error report says but it doesn't work. Do you guys think that the server sent a file to lock NIS 2004 so I won't be able to use it no matter what??? or...what do u guys think is the problem...?? |
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| I've also run into NIS 2004 problems. I've installed on a Windows ME environment with 320MB RAM and 800Mhz AMD chip. The program appears to fully install, but when I reboot, the Internet Security feature is disabled and you cannot open the program although I've tried to through the Desktop shortcut and through the start, programs route. I've tried every suggestion made on the Norton website, but still the program will not open (installed/reinstalled, performed disk cleaning, scanned for viruses, de-fragmented, installed in safe mode, reconfigured startup items, etc). Any suggestions? |
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 RactMicrosoft Certified Systems CrasherPremium
join:2004-01-07
Philippines | reply to Improfane
copied from "live update problem" forum:
Umm… why is it that you guys always seems to have a problem with Norton's products specially with Norton Internet Security? I got myself a Norton Internet Security 2004 PRO and Norton System Works 2004 PRO Suite installed both on my PC and Laptop but I never ever had encountered a problem nor experienced a system slow down or some sort of crashes… NIS and NSW are both great computer security and maintenance softwares from Symantec that I will recommend to others. But after reading all of your posts here I might just keep quiet and give no comments for awhile… Here are some tips that I hope it can help you guys solve your problems.
1. Before installing NIS and/or NSW to your computer make sure that you have enough free space on your hard disk and also on the memory of your computer and YOUR PC IS CAPABLE OF SUPPORTING THE SOFTWARE. (Check The System Requirements for God’s Sakes!)
2. Check if there is a Virus/Trojan/Worms/Adware/Spyware/Whateverware on your computer that may cause conflicts/failures/crashes during the installation of NIS/NSW using Symantec’s online scanner and ad-aware and spybot search & destroy softwares. Also make sure that your Operating System (Windows, Linux etc… is fully up to date by downloading the software updates/patches from the manufacturer’s site!
3. Fully Uninstall ANY EXISTING ANTI-VIRUS / FIREWALL software on your computer which probably may conflict with the NIS/NSW upon installation and may cause your newly installed NIS/NSW not to launch or worse cause a system error which may lead to system crash! You don't wanna end up reinstalling your Operating System instead of installing a new Internet Securuty software don't you?(Duh!? What’s the use of having another Anti-Virus / Firewall software in your system if you already have an All-In-One Security suite that may protect your system much more than the old Anti-Virus/Firewall software you have! What’s the reason of you buying NIS/NSW??!!! If you want a backup scanner use an Online Virus Scanner instead!)
4. Disconnect from the internet when you are on the process of installation and ONLY reconnect when you have your NIS/NSW installed and is on the process of activating the product over the internet!
5. Upon activation of the NIS/NSW go download the LATEST software updates, Virus definitions etc… Using the “Live Update” feature…. After downloading all the updates reboot your system.
6. When everything seems to be done it’s not yet done. Clean out your system by removing all the unneeded and temporary files using the disk cleanup from your computer and then run a Disk Defragmentation to defrag all files on your hard disk. After that reboot your system again and you’re done!!!
The only little problem I have with NIS is during startup. It took around 10 to 15 seconds before those weird little autoprotect taskbar icons to appear… By the way my Operating System I am using both for my PC and laptop is Windows XP (Home). My PC’s processor is P4 E.E 3.8GHz and Laptop is P4 2.4GHz. Hope this help some of you guys out… |
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| CyberRay, do you work for Norton? Did you read my post? I don't have any other firewall or antivirus software on my computer. I followed Norton's instructions on the website and still the program doesn't work. Has anyone else run into this problem? Any suggestions? |
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 a
@68.144.x.x | After considerable reading and many installations and about 10 hours of my time I have to conclude that Norton IS 2004 does not install properly on some configurations, including mine.
I encountered exactly the same symptoms as described by Bugbear.
The main programs start to run, access the disk and then stop.
The Firewall seems to be running after I enable it manually but all rules are missing....the log and statistics applications have to be started from explorer but seem to work normally.
My biggest concern is that if a company can fail so miserably on getting the installation issues ironed out...how can we have any faith that the programs performs virus and intrusion detection efficiently? |
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