TuscanRaider
join:1999-08-14
Fountain, CO
clubs:
1 edit | reply to TuscanRaider
Re: They Picked Up My Cable Box Today
I just noticed why my local call center number directed me to an 888 number: They integrated the call centers. That also explains why my usual less-than-five-second hold time turned into a 30-minute one, and that was to drop some services. |
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machpost
join:2002-01-11
Washington, DC | I've also noticed that hold times have gone up. Nice move, Adelphia  |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| I don't believe hold times have increased for Tech Support, I have no real idea about sales and service calls.
The well publicised Call center consolidation will not take place until next year, so actually blaming that is a little premature.
Hob
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"A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA | reply to TuscanRaider
I thought all the tech calls went to Buffalo? At least that's who I always talk to when I call. |
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MacLeech
The one and only
Premium
join:2001-07-14
SoCal
1 edit | said by RR Conductor  :
I thought all the tech calls went to Buffalo? At least that's who I always talk to when I call.
There are 3 call centers for Power Link tech support: Colorado Springs, Coudersport, and Buffalo.
There are many more call centers for cable sales, support, and dispatch. These are the ones which are being consolidated over the next several months.
BTW, the surviving call centers are hiring more people to replace the manpower lost in the closing call centers and many in the closing centers are being offered incentives to relocate.
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Adelphia - Is it working now? |
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TrainBuff
The New Haven Railroad
Premium
join:2003-05-01
Buffalo, NY
clubs: |  reply to RR Conductor
ILOVELA2, What's wrong with Buffalo? LOL |
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prisoner3
join:2003-09-15
Lockport, NY | Actually Buffalo is the largest of the call centers. Over 300 agents work in the Buffalo center alone. |
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