TFTPlayer
join:2003-12-23
Pearland, TX
| reply to quatra
Re: RR Packetloss
You have no idea what you said guatra
it is really hard to convince them to fix it
Because they always believe the problem is the configuration of the PC but in many cases it is not.
If the problem were the configuration then the error would be constant or at least have some type of pattern.
I have ROADRUNNER too and after trying it all i thougt i had problems with the signal or the modem
but if that were the problem the 2 technicians that came would have fixed it.
the problem is in their network and only few users notice it because it is at certain times especially at night.
Also most applications dont need flawless connections, while others, such as online games, require an error free, stable and steady connection.
Because of that it is really hard to prove the packet loss.
There are no many chances that at the time they run their tests you are disconnected because it is always for short periods.
If they dont fix my "intermitent connection" im gonna ask them to refund my money and ill call again my previous ISP
(not as fast but stable) |
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quatra
Premium
join:2003-06-22
Matthews, NC
 ·magicjack.com
 ·RoadRunner Cable
| "if that were the problem the 2 technicians that came would have fixed it."
In a perfect world where all technicians are competent that would be true.  Of course if your problem is not local there is nothing a technician can do for you. I would just keep harassing tech support with logs of your packet loss. If you only experience packet loss during prime time then it's not likely that a technician could help anything sounds more like they need to beef up their network out there. |
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kidem
join:2003-12-21 | HEY man its the having two cable line off of a splitter, it dont work but 50% that way, i tested it, RR should always install a seperate line, have them come out to do it, that about your only chose, |
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TFTPlayer
join:2003-12-23
Pearland, TX
| reply to quatra
I dont give a shh.. if the techs are incompetent, the network is fuxed up, or they dont want to fix it...
I just GOT TIRED OF THEIR BS
Cancelled RR And im looking of a new Cable ISP
ANY SUGGESTIONS?
ah.. only ppl in my area plz cuz the reliability of the service depends a lot on the location .. ive learned. |
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Kip patterson
Premium
join:2000-10-23
Columbus, OH
| I had the same problem last week but with a different result.
Intermittent packet loss, associated with changes in the upstream power. A tech was scheduled for Friday morning, arrived on time. He was stumped, called for a senior field tech, and two more showed up.
3 hours later they left. Together they found and corrected:
Wrong DC
Incorrect (and defective!) tap.
550 Mhz tilt corrector that should have been removed 6 years ago when the network was rebuilt.
Mis-adjusted amplifier
They also replaced half a dozen crimp-on F connectors with snap seals on general principles.
So, not all RR service calls turn out bad. |
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LrdVader
Premium
join:2003-12-18
San Diego, CA
| reply to TFTPlayer
said by TFTPlayer  :
Cancelled RR And im looking of a new Cable ISP
ANY SUGGESTIONS?
ah.. only ppl in my area plz cuz the reliability of the service depends a lot on the location .. ive learned.
In the vast majority of areas, there's only one cable company, so that's unlikely to happen. There's always Earthlink cable, but they run over the same Time-Warner lines as RR, so any issues you have with RR would more than likely affect Earthlink as well.
Sounds like it's time for you to look into DSL or other alternatives to cable. |
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