Selected ISP Support > Earthlink DSL > call centers closing

call centers closing

That really stinks. Getting Sync or other local issues that require contact from EL to another vendor are going to be problematic at minimum.

Regards,

Doctor Olds

reply to h0m3rS1mpS0n
well that bites big time:(
now instead of getting copy/paste answers in writing we'll have to struggle to understand them over the phone
(off to find out if speakeasy support is outsourced...)
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[Sig removed by Administrator: Signature can not exceed 20GB]

reply to h0m3rS1mpS0n
Does this impact Robert or Gerald in any way???
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Children make nice pets!

reply to h0m3rS1mpS0n
I bet it will.

Won't it really bite if Robert comes back from vacation and finds a layoff notice in his mail. Talk about a way to ruin the memories of a wonderful vacation.
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Best of luck

"Do, or Do not, there is no try!" Yoda

reply to h0m3rS1mpS0n
From what I've heard, this is only affecting CS reps, not TS reps...any confirmation of who is actually affected by this?
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There are no stupid questions, but there are a LOT of inquisitive idiots.[AIM - BoyBandsMakeUGay]

reply to h0m3rS1mpS0n
If this is true -- and not just CS reps, but also TS -- I'm moving my connection to another provider just as soon as my contract is up. I've never received quality service from an overseas call center, and if my provider doesn't provide quality service, I'm out the door.

Hell, the Earthlink reps here in the forum are probably the best service I've seen from an ISP. Seriously. To lose them (if that is indeed the case) is utterly lame.

said by duvallg:

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I've never received quality service from an overseas call center, and if my provider doesn't provide quality service, I'm out the door.

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reply to h0m3rS1mpS0n


Looks like ELNK wasn't happy enough with adding extra latency to our connections with the L2TP transition... It appears that their new plan is to staff their call centers with people who don't understand the trouble so they don't have to worry / deal with it.

That's it, I am gone from ELNK when my contract expires if this is the case... I'd rather suffer through cable or BellSouth again before dealing with a company that glady displays its anti-American posture by sending jobs overseas.

just disgusts me.
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"You leave the same impression of something beautiful, but annihilating." -Sylvia Plath

reply to borborpa
all call centers are closing means just that. Only the Atlanta center is staying open, executive escalations and dedicated support. So yes, the employees that post here are going to be affected as well 99% likely.

All staff, not just temp (earthlink itself didn't really have temps for the most part as far as CS/TS go), are being let go.

reply to h0m3rS1mpS0n
I was afraid of something like this when i was first direct hired back in september 29th...they hired 60+ DSL/Cable support techs...for the holiday rush...I assume the call volume is dropping off and they feel its not necessary to have all of us manning the phones...and its cheaper to send basic support over seas...which..speaking strictly business sense it would make sense for them to save money anyway they can...more so since it still takes ELNK 12 months before a new customer makes them any money on DSL connections.

reply to h0m3rS1mpS0n

said by h0m3rS1mpS0n:

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all call centers are closing means just that. Only the Atlanta center is staying open, executive escalations and dedicated support. So yes, the employees that post here are going to be affected as well 99% likely.

All staff, not just temp (earthlink itself didn't really have temps for the most part as far as CS/TS go), are being let go.

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What does www.earthlinksucks.net say ??

»www.nairb.net/earthlinksucks/ind···wforum=2

reply to h0m3rS1mpS0n
Sorry for all the GOOD guys losing their jobs..... NOT FAIR!

JE

This is a horrible turn of events, for everyone. I fear/hope that Earthlink will come to rue the day. (As Dell has started to.)

Tech support and customer service were bad enough before (and hard enough to get through to); I can't imagine how bad it's going to be now.

-- B

Ask any current or x employee, people saw this coming quite a while ago.. the constant poor decisions the company makes is literally never ending... and for some reason still surprising. Earthlink is absolutely set on running themselves straight into the ground. If i had anything invested in this company i would pull out immediately. Earthlink hasn't made a profit that i'm aware of since prior to the Mindspring merger, and that's not the fault of Mindspring at all, Mindspring actually was successful. I don't honestly see this company ultimately surviving or turning any profit at all.. ever again. A lot of the decisions and moves Earthlink makes internally & externally is not only not in good faith but also a lot of times border lining legal action.

reply to h0m3rS1mpS0n


I am angry all these good Americans are losing their job to further speed up ELNK's downward spiral. I certainly hope Robert can keep his job and continue serving us via the BBR forums. Its the only place it seems we can get decent support.
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"You leave the same impression of something beautiful, but annihilating." -Sylvia Plath

reply to h0m3rS1mpS0n
I smell a ex disgruntle employee spreading rumors. Does anyone else not find it odd that an actual ELNK employee has not posted yet?

reply to amethyst1x
This whole episode just makes me even happier that I left Earthlink in the dust when my contract ran out last August.

Tech support was never good during my year with Earthlink, and got worse at time passed. There were some highlights, and a few support persons willing to help. The really bad part is that at least one EL support person got read the riot act by his boss for helping me with my problems.

That is not the way to run a company that depends on customers staying happy, especially when that company is not making a profit.

My bet is that Earthlink has 12 - 24 months left before it bites the dust, unless major positive changes are made.
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Best of luck

"Do, or Do not, there is no try!" Yoda