corster
Premium
join:2002-02-23
Ottawa, ON
clubs: 
4 edits | [HELP] Crap Speeds and stuff from Rogers
I'm getting lower than 500kbps speeds but if I call rogers and complain they might send a tech over to replace my modem.. and i hear they are giving out cybersurfers again... which won't help since the CyberSurfers in my area are even worse... I got a really crappy Terayon TJ615 (DOCSIS) which replaced my trusty Piperider that I miss....
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"A proof is a proof. What kind of a proof? It's a proof. A proof is a proof. And when you have a good proof, it's because it's proven." - Canada's 20th Prime Minister |
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Arrowhead2k3
join:2003-12-31
1 edit | Re: They got me stuck with this crap!
I hear ya. Rogers seriously needs to start cleaning up their act, because if I don't see an improvement by the end of this month I'm switching to sympatico. |
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corster
Premium
join:2002-02-23
Ottawa, ON
clubs:
2 edits | reply to corster
EDIT - I've decided to turn this thread from a Rant to a Help Me I'm Desperate Thread
Tweak Test - »monitor.dslreports.com/tweak/blo···a=normal
Line Quality - In Queue
Speed Tests - Look at attachment.. you can see how my speed has been bouncing up and down |
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corster
Premium
join:2002-02-23
Ottawa, ON
clubs:
1 edit | reply to corster
Re: Rogers is giving me this crap!
Line Quality - »/quality/nil/1259119 |
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HiVolt
29
Premium
join:2000-12-28
Toronto, ON
clubs: | Hey man, its all because you have a Mac! rofl. Rogers doesn't support OS X.  |
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corster
Premium
join:2002-02-23
Ottawa, ON
clubs: | reply to corster
I get the same results on my windows box...
Oh yeah, then why do they have OS X listed on their support page? |
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corster
Premium
join:2002-02-23
Ottawa, ON
clubs:
| reply to corster
Pings + Tracerts
Ping has started ...
PING dslreports.com (209.123.109.175): 56 data bytes
64 bytes from 209.123.109.175: icmp_seq=0 ttl=51 time=68.894 ms
64 bytes from 209.123.109.175: icmp_seq=1 ttl=51 time=46.922 ms
64 bytes from 209.123.109.175: icmp_seq=2 ttl=51 time=57.973 ms
64 bytes from 209.123.109.175: icmp_seq=3 ttl=51 time=248.943 ms
--- dslreports.com ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
Ping has started ...
PING gw03.mtnk.phub.net.cable.rogers.com (66.185.94.89): 56 data bytes
64 bytes from 66.185.94.89: icmp_seq=0 ttl=253 time=33.627 ms
64 bytes from 66.185.94.89: icmp_seq=1 ttl=253 time=121.72 ms
64 bytes from 66.185.94.89: icmp_seq=2 ttl=253 time=58.979 ms
64 bytes from 66.185.94.89: icmp_seq=3 ttl=253 time=48.673 ms
--- gw03.mtnk.phub.net.cable.rogers.com ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
Traceroute has started ...
traceroute to www.ihaterogers.ca (207.188.80.232), 30 hops max, 40 byte packets
1 192.168.2.1 (192.168.2.1) 4.458 ms 4.346 ms 11.541 ms
2 10.36.208.1 (10.36.208.1) 15.921 ms 112.127 ms 52.885 ms
3 gw03.mtnk.phub.net.cable.rogers.com (66.185.90.97) 35.835 ms 59.753 ms 22.138 ms
4 gw01.mtnk.phub.net.cable.rogers.com (66.185.83.97) 111.321 ms 59.868 ms 22.272 ms
5 gw02.mtnk.phub.net.cable.rogers.com (66.185.80.162) 13.317 ms 35.86 ms 35.118 ms
6 gw02.wlfdle.phub.net.cable.rogers.com (66.185.80.145) 56.552 ms 20.038 ms 39.017 ms
7 gw01.front.phub.net.cable.rogers.com (66.185.81.18) 27.866 ms 79.378 ms 75.189 ms
8 199.45.118.16 (199.45.118.16) 62.04 ms 83.447 ms 15.993 ms
9 fe3-48.core-switch01.tor.pathcom.com (209.250.130.177) 50.451 ms 47.632 ms 76.829 ms
10 fe-0-0.core03.tor.pathcom.com (209.250.128.3) 53.84 ms 147.576 ms 43.956 ms
11 209.250.128.235 (209.250.128.235) 102.289 ms 51.5 ms 72.617 ms
12 colocation.cksolutions.com (207.188.80.232) 54.355 ms 77.324 ms 58.94 ms
Traceroute has started ...
traceroute to dslreports.com (209.123.109.175), 30 hops max, 40 byte packets
1 192.168.2.1 (192.168.2.1) 18.287 ms 3.573 ms 3.612 ms
2 10.36.208.1 (10.36.208.1) 30.506 ms 66.282 ms 53.605 ms
3 gw03.mtnk.phub.net.cable.rogers.com (66.185.90.97) 30.596 ms 16.356 ms 74.598 ms
4 gw01.mtnk.phub.net.cable.rogers.com (66.185.83.97) 50.14 ms 31.094 ms 55.451 ms
5 gw02.mtnk.phub.net.cable.rogers.com (66.185.80.162) 19.077 ms 66.358 ms 44.567 ms
6 gw02.wlfdle.phub.net.cable.rogers.com (66.185.80.149) 41.835 ms 60.173 ms 54.59 ms
7 gw01.front.phub.net.cable.rogers.com (66.185.81.18) 30.756 ms 65.283 ms 42.226 ms
8 0304.gi1-1.msfc1.tor.nac.net (66.246.122.25) 23.692 ms 61.147 ms 19.155 ms
9 20.gi4-8.msfc1.tlw.nac.net (207.99.1.49) 127.129 ms 44.406 ms 42.855 ms
10 10.gi4-5.msfc1.nyc.nac.net (209.123.11.229) 66.256 ms 44.483 ms 28.903 ms
11 94.ge-3-0-0.gbr2.nyc.nac.net (64.21.102.13) 69.142 ms 117.764 ms 101.998 ms
12 0.so-0-3-0.gbr2.nwr.nac.net (209.123.11.26) 103.196 ms * 80.109 ms
13 0.so-0-3-0.gbr1.oct.nac.net (209.123.11.233) 51.088 ms 28.747 ms 53.315 ms
14 95.gi-1-1.msfc1.oct.nac.net (64.21.102.2) 65.118 ms 122.109 ms 83.348 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
--
"A proof is a proof. What kind of a proof? It's a proof. A proof is a proof. And when you have a good proof, it's because it's proven." - Canada's 20th Prime Minister |
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BliZZardX
Premium
join:2002-08-18
Toronto, ON | Hey cool theres a UT2k3 for Mac?
Wonder what it plays like on the G5 |
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corster
Premium
join:2002-02-23
Ottawa, ON
clubs:
2 edits | reply to corster
Re: [HELP] Crap Speeds and stuff from Rogers
Should play really good on a G5, it runs fine on my iBook...
I need help 
Another Line Qual - »/quality/nil/1259535
I attached my RF status page... |
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corster
Premium
join:2002-02-23
Ottawa, ON
clubs:
| reply to corster
2004-01-02 11:46:49 EST: 1462 / 321
Your download speed : 1462312 bps, or 1462 kbps.
A 178.5 KB/sec transfer rate.
Your upload speed : 321491 bps, or 321 kbps.
Seems like broadband .. above the 1mbit barrier!
During non-peak hours....
--
"A proof is a proof. What kind of a proof? It's a proof. A proof is a proof. And when you have a good proof, it's because it's proven." - Canada's 20th Prime Minister |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| OK ... (And thanks for changing this to a useful posting from the rant btw).
Now first, your MTU should be 1500
Second, you should have selective acks on
How you set those on a Mac, I dunno !
Now the LQ test ... you can dismiss the West Coast data ... it's crap long before it gets to Rogers network. The East Coast trace is telling though ...
The pings are consistent all the way except on the hop from the CMTS to you.
Looks to me like the problem is you've got a bunch of mega bandwidth hogs on your segment who are doing LOTS of uploading. The fact that you CAN get the speeds from time to time is telling. The slowdown is likely because you can't get your acks back up the overloaded uplink. |
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corster
Premium
join:2002-02-23
Ottawa, ON
clubs: | reply to corster
i'm going to do all my testing on my pcs from now on :/ |
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corster
Premium
join:2002-02-23
Ottawa, ON
clubs:
| reply to corster
From the Mac Faq:
First of all, if you've run the Tweak Tester it likely advised you to turn on 'selective ACKs;' unfortunately selective ACKs are not supported by OS X.
* A brief note on MTU values: the default MTU under OS X is 1500, and this will work fine for most users. Some ISP/router combinations require a user to change the MTU to a different value, usually 1450. In these cases the change to the MTU isn't made to improve performance; it ensures functionality. Usually, if not always, the DSLR Tweak Tester will report the MTU of an OS X machine as 1488 - this is a misreading on the part of the Tweak Tester caused by OS X having timestamps enabled (see below).
--
"A proof is a proof. What kind of a proof? It's a proof. A proof is a proof. And when you have a good proof, it's because it's proven." - Canada's 20th Prime Minister |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| OK, thanks for that info ... it then resolves to problem on your node. I'm quite confident that the problem is NOT with your modem or line. You wouldn't see that kind of variation on a modem problem. The signal strengths on your modem are quite respectable. Transmit power is on the high side but still OK. (You should see mine!!!) SNR is very good which is the important thing.
So, having eliminated your modem and your computer and your line, what's left ... either the CMTS or congestion. |
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corster
Premium
join:2002-02-23
Ottawa, ON
clubs:
1 edit | reply to corster
Mau isn't on my node but i'm pretty sure is on the same CMTS...
Will kicking the node help?  |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | somehow I doubt it ... might relieve a bit of frustration though, unless you break your shoe or toe  |
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Bossman2099
join:2003-12-12
North York, ON
| reply to corster
It just infuriates me how Rogers support keeps on telling me to connect my modem directly into my computer and log onto THEIR websites to download things and test the speed. Naturally I end up getting 126 KB/s, and 80 KB/s from Downloads.com
The folks over at Rogers support needs to wake up and smell the coffee. I'm surfing the net, and downloading things, and it ain't going to matter if I'm getting a 126 KB/s on their website because what matters is the speed that I get elsewhere on the net.
I took another speed test during my call over to Rogers tonight and did a speed test of my own after I did one at www.Rogershelp.com
This is what I got.
»/speedtests/43···73087565
This is absolutely a disgrace, man, and there just seems to be no way to get those stubborn people to relinquish a DOCSIS modem over to me. |
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corster
Premium
join:2002-02-23
Ottawa, ON
clubs:
| reply to corster
2004-01-02 16:28:03 EST: 66 / 62
Your download speed : 66144 bps, or 66 kbps.
A 8 KB/sec transfer rate.
Your upload speed : 62676 bps, or 62 kbps.
Your connection hardly qualified as broadband, at least in that test
--
"A proof is a proof. What kind of a proof? It's a proof. A proof is a proof. And when you have a good proof, it's because it's proven." - Canada's 20th Prime Minister |
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BliZZardX
Premium
join:2002-08-18
Toronto, ON
 ·Bell Sympatico
·Rogers Hi-Speed
|  The reality |
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corster
Premium
join:2002-02-23
Ottawa, ON
clubs: | reply to corster
That's not reality, your missing the monkeys playing with the wires |
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