Qawiy
join:2004-01-05
Menlo Park, CA | reply to McSummation
Re: [DSL] SBC.YAHOO DSL Help
I signed up for the 384Kbps-1.5Mbps package but support called me 2 days later and said I was to far. Is the line being clean have something to do with SBC or me? |
|
Qawiy
join:2004-01-05
Menlo Park, CA | I don't have a router? Shoul I get one because I was thinking of getting Xbox Live. I only use Mozilla |
|
DSL_Steve
Premium
join:2003-11-28
Woodbury, CT
2 edits | reply to Qawiy
said by Qawiy  :
Is the line being clean have something to do with SBC or me?
It could be both. They (SBC) have to disconnect your DSL modem, test your line from the in-house jack, and verify there is line-loss there. If there is, the problem is either from the box outside your house to your in-house jack or between the box outside your house and the telco Central Office (CO). A lot of problems are solved by fixing either the feed to the house from the pole or re-doing in-house wiring.
In my case when I first got DSL, I could only get 720/220 on a 384-1500/256 line. The SBC/SNET techs (great people BTW) determined the problem was not inside my house and found a problem with the feed to my house. After they repaired the feed, I got 1300/220 speeds. They told me my line was *tapped* off another line which is OK for voice but not DSL. They gave me a direct feed to fix the problem. BTW, I didn't have to pay because the problem was ouside. Also, technically there really wasn't a problem in the first place because I was *in-range* (720/220) of the service I was sold (384-1500/256). They were just being great people in my case. |
|
Qawiy
join:2004-01-05
Menlo Park, CA | wow, that seems like a lot of work, thanks |
|
rakstr
join:2002-12-11 | reply to Qawiy
Yes, definitely get a router for both the PPOE and the firewall. They're cheap ($50) and well worth it. Running the PPOE on your PC SUCKS!!!!!
Like I said, I'm very happy with my SMC (see post above) |
|
