Rapt0r32
join:2001-05-09
Chillicothe, IL
| reply to grfxgawd
Re: [MO] Springfield
The 129.106 is the IP you should have.. I cross ref that IP which your account and then checked your modem out and can see your router is pulling that IP from the UBR. Do you VPN into work? I see that other Ip listed for another account.
I would say that if it is monitoring that other IP address you are seeing someone elses packet loss.  |
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Techy1
join:2004-01-23
Springfield, MO
| reply to grfxgawd
Hopefully your problem was fixed, and even if it wasn't, you could very well be right about it being something outside your house. I know us techs try very hard to solve problems, but once in a while there are problems that are pretty hard to track down. Regardless I know it is very frustrating and I appreciate your patience with us. Couple of things I'd like to mention here. First, if you know how to get into the modem's interface, check the transmit level. If it is above 55dbmv it is too high. The modem only puts out 60dbmv and that is what I meant about being maxed out. There is some attenuation of the cable during tempature changes and if there is not a little play left to the modem to compensate it will shut down and power cycle until it can get through. Secondly, concerning the voltage issue, polarity is just one thing to check. We have little pen sized voltage detectors that will detect voltage by just passing it around equipment or wires. If you can either have us come out with one or get one yourself(pretty cheap), that is what needs to be checked. The best way to do this is to unhook all cable outlets outside the house and check each one individually for voltage. You can also do this with a VOM, but pen detector is easiest. Ok, I've beat that dead horse enough,lol. As for the IP thing, yes they are technicly dynamic, but in reality they never change. You can see this for yourself by just looking at it, then wait a month or more and look at it again. I practically guarrenty it will be the same one. And you can unplug the thing a thousand times, same result. Lastly, I will talk with Terry about this and if your problem is not fixed I'll look into it myself. |
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grfxgawd
join:2003-01-28
Springfield, MO
| I'm interested in the pen sized gadget thing. I have a hand held digital multimeter that looks like a logic probe (it's an Archer product, I used to work for Radio Shack, go figure). This does not sound like what you are describing.
What you are describing almost sounds more like an EMF meter. But last time I checked those aren't cheap.  Do you have a web page you could point me to or a product name? The device I've used is a simple LED styled multimeter that shows if polarity and ground are "correct".
The best that I know there is no way to access the modems interface, at least from this side. I don't even know of a way I could telnet to it. It's a Toshiba PCX2600 (Yes, I was advised to NOT buy one, but I was feeling really contrary that day, and the surfboard I bought to replace the rental wouldn't train up. Decided I might have some better luck doing the opposite of what I was told... The Tosh' trained up immediately, and I got a 9kbps upstream boost for my effort.)
Beat the horse till it's dust if it pleases you. I'm learning and my line is working - two things that make me happy.
I'll come back tomorrow when I'm a bit more rested and review what you all have posted to try and absorb more of it.
It's 11:30PM, I just got all three kids to bed. They loved the circus. But now it's time for me to unwind a while. Daddy gonna go kick some mob backside in EQOA:F. I love it when my connections up! |
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Turbocpe
Premium
join:2001-12-22
IA | Mind if I ask what reason you was given against the Toshiba PCX2600? I ask because I have a 2200 and it's been good to me, and I hope it continues to do so. lol. |
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grfxgawd
join:2003-01-28
Springfield, MO
| reply to grfxgawd
Okay, I lied - I can't leave well enough alone and go play my game...
I went back to the monitor setup and changed the IP from 12.218.139.106 to 12.218.129.106.
Oh, I pity the poor sap at 12.218.139.106 - They are averaging about 30% packet loss for the last 24hour period. It's not my place to say so, but, uh, someone might want to take a peek at that customers file...
Best I can tell, my limited knowledge and tools, looks like this connection has been stable and clean for 24hours.
I'm going to go celebrate with a good couple hours of gaming. |
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grfxgawd
join:2003-01-28
Springfield, MO
| reply to Turbocpe
said by Turbocpe  :
Mind if I ask what reason you was given against the Toshiba PCX2600? I ask because I have a 2200 and it's been good to me, and I hope it continues to do so. lol.
Got a friend that lives in Branson (doesn't have Mediacom down there) and has the 2200 and he loves it.
Before I got really angry and was just pretty mad I was asking techs what they would recommend (since I thought the rental surfboard had gone bad a second time). Hands down winner was a new surfboard.
Now, everyone gets their own ideas about things regardless of facts (like mine I've posted here) and tech support people are no different. You help people, you see patterns, you get experiences, you form opinions. Opinion and experience of these people was that Toshiba's were problematic. What my not so happy mind was hearing was "buy something that will accept a poor quality signal, you'll have better luck". Now admittedly, that's not very darn nice, but I'm being bluntly honest.
*warning! this really isn't a shamelss plug!* Zip back a few months ago. I run a gaming community. The guy that helped me get the effort going was having some serious problems with his service provider (in OH). I was also writing some articles on Ghost Recon: Island Thunder Xbox for gamingtarget.com (Matt Swider is one heck of a guy, he runs the site).
I spent two months researching what makes a good gaming connection. Hands down winner among Xbox customer service people? Toshiba PCX 2200 or 2600.
I did some looking, checked some comparisons and decided it might be a decent box.
Anyhow, like I said, I was having not so happy thoughts. The previous brand new surboard flopped out of the box, and I decided I'd give it a go "my way".
I like it. Got a 9kbps boost immediately, and it's been pretty wonderful so far. That said, who knows, maybe it's the real source of all my recent trouble? And even if it's not now, whose to say in a few months I won't be pulling a Jimi Hendrix on it in the driveway? I guess that's one that time will decide for us.
Anyhow... I sure hope DSLreports.com doesn't start charging me by the character. |
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Techy1
join:2004-01-23
Springfield, MO
| reply to grfxgawd
Here's the the first one of those detectors I was talking about »www.lowes.com/lkn?action=product···VD-504AD Just the first one I came across, may be able to get them cheaper somewhere. And I looked up your modem on toshiba's site, and they don't have an internal interface that I could find, so that won't work for you unfortunatly. It would certainly help if you could determine the upstream power level when it's having problems though. We have equipment to test it, but unless we are there when it's happening it's a moot point. |
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grfxgawd
join:2003-01-28
Springfield, MO
| reply to marigolds
I was offline for an hour this morning. And it does look like it was for a complete hour. The good news about that is the fact it wasn't intermittent, it was just gone. And I've not seen another drop since then. I hope that the modem/router freaked out. Possible and plausible.
I'm keeping an eye on it though.
And if for some reason there is a weather related problem, it ought to show up today/tonight. Very cold temps and 2 to 5 inches of snow. |
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mark123
join:2000-07-13
Brandon, FL
| reply to marigolds
A quick way to check your grounding would be to disconnect all TV's from your splitter and only leave your cable modem on the splitter. Remove at the back of the cable modem the coax and check for AC voltage between the cablemodem chassis and the cable sheath of the F81 connector with a VOM. a few millivolts of static AC is ok, but if you have a constant voltage above one or two volts you have a problem. After checking just the cable modem, then reattach all your TV's to the splitter and check again and make sure that you are still OK and your voltage didn't go up.
BTW... Saw in a earlier post that you had worked for Dialnet (Tim's old company) and Jesscom (I used to work with Perry in the old day's). Before I moved out east, I ran tech support for Panther Creek for a few years. Bet I know who ya are! Small world...
Mark |
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grfxgawd
join:2003-01-28
Springfield, MO
| reply to marigolds
I think Perry is still in KC these days, still with Jesscom/Radio 2000. Tim seems to be living well enough from the sale of DialNet.
I think you and I exchanged emails or even spoke to one another once. I was webmaster@dialnet.net.
The planet gets smaller everyday...
Thank you for the advice. I'll give that a shot, though the connection has been MUCH more stable for the last several days - hence, no posts.
But today I've got a 6 hour gap. From about 6am till noon, I've got no conection data. Looking into it. |
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