biker45
join:2003-10-18
Erie, CO
| reply to ChrisDAT
Re: Looking for the Common Thread in router problems
big greg: Linksys did not say which model they will be sending. However, the Warranty Return process specifically asked for what model I had, so my guess is that I'll be receiving a v4.
I am not optimistic that the new unit will be any more reliable, but I keep reading posts by people who say their BEFW11S4 v4 is rock solid (so along with believing is Santa Claus, I'm believing that Linksys will have fully tested the replacement unit they send me and it will be rock solid). Then, I wake up from my dream 
Chris DAT: I'd like to think that Linksys will take my old unit and fully test it, but see paragraph above about my also believing in Santa Claus!!
I read on one of the forums here that it may be less costly to Linksys to replace these devices with no questions asked, than to waste their staff's time trying to talk the customer through diagnostic and debugging procedures (especially if the problem is caused by a hardware flaw or software bug that no amount of configuration changes by the end user could fix). Staff costs are much more expensive than hardware, so Linksys may just be willing to replace every BEFW11S4 v4 with no questions asked. Of course, if the replacement hardware also fails, then it starts to get expensive for Linksys. Maybe they just figure that people with the flawed devices will just give up and go away (after all, once Linksys has made the sale, they really don't care if we go away, and going away is less expensive for them than if we keep calling their Tech Support).
Based on FedEx tracking number, ETA for my new device is Wed (in the midst of a snow storm here on the East Coast). Maybe I'll see it Thurs or Friday. Wonder if I should collect guesses as to how long it will take for the replacement unit to fail (who me, skeptical)? |
