Bowersdmstec
join:2001-02-02
Washington, IL
| reply to coastdweller4
Re: Failing their customers
Even though im not a Comcast user personally, I still have followed this story since the beginning reports. What I find interesting I guess you can say is this:
This is what was said by them: "A Comcast spokesman argues that when they're talking about "unlimited use" in marketing materials - they're talking about the lack of a per-minute charge, not unlimited data consumption."
"Not unlimited data consumption." Well that is fine, thanks for clearing it up. However please point the Comcast customers in the right direction of the T.O.S (Terms of Service or whatever they refer to it as) where it cleary defines what the "DOWNLOAD CAPS" are. They still dont seem to have provided customers with that answer. Just seems like beating around the bush to me.
I hope that made sense. Just dont understand that since they are explaining to the public the "Confusion" behind this, that they didnt take it further and clear it up with actual numbers for customer's to obide by.
Whiteice |
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Nightshade
sic semper tyrannis
Premium
join:2002-05-26
Salem, OR
| Exactly
Comcast thinks it is not that important to have their download caps clearly defined the T.O.S that I agreed to as a comast user.
Well this comcast customer says BULLSH*T!!
Do I not have the right to know this information as a paying customer? |
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JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs: | Seems to me, not only paying customers have the "right to know", but potential customers have a "right to know" too. |
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Rambo76098
join:2003-02-21
Pataskala, OH
| this definitely shows the true mentality of comcast-they don't care about what existing customers know or understand, they want to make new customers look into them and think they are giving them a good deal. then they sign up, and get sucked into all these things comcast didn't tell them about. you gotta love these companies that tell you one thing before you sign up, then change their story after you sign up. |
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