kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| Re: 6208 DVR said by bigdmaxxer  :
Just got off the phone with comcast, and according to the service rep, the 6208 is suppose to be ready for install on Feb. 28. She also impled that those who already subscribe to HD should be receiving a call to see if they want to up grade. I called about 3 weeks ago and had them place me on the list for the upgrade and she confirmed that I would receive a call to set up an appointment sometime next week between the 23rd and the 28th. So hopefully come the 1st of the month it goodbye vcr recording and hello one touch DVR recording in HD when availeable.
This is exactly what they told us at our company wide meeting this past Tuesday and Wednesday. You should most likely get a call this next week. You'll get hooked on the 6208. It's a great box, I'm just waiting on more features on the box to become active.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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 pittdave
join:2003-11-26
Dallas, TX
| Re: TiVo Series 2 connection: Newbie Post Kcharg,
I'm not sure if this is a dumb question but....
Why not have all of the features of the box enabled upon release??
Why wait to enable the USB.. the Ethernet.. the DVI
Why cant they just release the box with everything working rather than teasing us by showing features that we can't use and getting us upset until they do??
PD | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| Re: TiVo Series 2 connection: Newbie Post said by pittdave :
Kcharg,
I'm not sure if this is a dumb question but....
Why not have all of the features of the box enabled upon release??
Why wait to enable the USB.. the Ethernet.. the DVI
Why cant they just release the box with everything working rather than teasing us by showing features that we can't use and getting us upset until they do??
PD
That's a damn good question. It's all on Motorola actually. Comcast can only implement so much. As soon as Motorola gave us the capabilities to enable to DVI we did. It's just a matter of time before the Ethernet and USB ports are enabled.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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| | StormyQ
join:2002-10-24
Mckinney, TX
1 edit | Re: TiVo Series 2 connection: Newbie Post Kcharg:
I assume the 6208 uses a different guide than the 5100? If so, do you think its better? Faster? Slower?
How many days are in the guide's listings?
Does the 6208 let you record all episodes of a particular show through a single setting?
Will they let us do a self-install of the 6208 or is that another service call & charge?
Thanks for all the help over this lengthy thread. | |
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| | | Dr Fear
join:2004-02-19
Dallas, TX | Re: TiVo Series 2 connection: Newbie Post Is there an advantage to using DVI over the component? | |
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| | | | MasterRunner
join:2001-12-03
Santa Clara, CA
| Re: TiVo Series 2 connection: Newbie Post said by Dr Fear :
Is there an advantage to using DVI over the component?
Component is analog. DVI (actually DVI-D) is digital. Your monitor will actually convert the analog to digital so there is a source of error.
So using component: Digital->Analog->Digital
DVI-D: Digital->Digital
On my Philips plasma, I really can't see the difference. I will use the DVI so I can use component out of my DVD player. | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| said by StormyQ :
Kcharg:
I assume the 6208 uses a different guide than the 5100? If so, do you think its better? Faster? Slower?
How many days are in the guide's listings?
Does the 6208 let you record all episodes of a particular show through a single setting?
Will they let us do a self-install of the 6208 or is that another service call & charge?
Thanks for all the help over this lengthy thread.
I should get paid by the question.
1. The guide is different. Blue, Purple or Black.
2. Approx. 4 days
3. Yes and no. I can set a Mon-Fri show to record without having the guide info yet.
4. I don't honestly know, probably a truck roll.
5. Your welcome.
Not trying to be sarcastic.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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notchbak
@comcast.net | so am i understanding you correct in saying the DVI port is now functional.. ?
cool if it is .. i need to make a trip to FRYS. | |
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| | MasterRunner
join:2001-12-03
Santa Clara, CA
| Re: TiVo Series 2 connection: Newbie Post said by notchbak:
so am i understanding you correct in saying the DVI port is now functional.. ?
cool if it is .. i need to make a trip to FRYS.
DVI definitely works on my machine.
However, my Philips plasma has problems with the 4:3 channels. The 16:9 channels looks great, but I see an annoying line at the top of most of the 4:3 channels.
Granted, my plasma dvi-d is really supposed to be a computer input, so I can't expect it to work for HDTV. I finally had to go back to component and use S-Video for my DVD player. | |
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stewlevine
join:2002-05-28
Dallas, TX | Re: 6208 DVR Hmmm... I got a different story from the CSR I just spoke with. I was told I could place an order on the 23rd for the box swap, what she did not know was whether I could self-install (replacing a 5100) or would need to have an appointment. | |
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| bigdmaxxer
join:2003-12-18
Garland, TX
| Re: 6208 DVR Come to think of it what stew said is what I was told. They would be making calls to HD subscribers to set up appointments for installs starting the 23rd. I would suggest making life easier on one's self by calling and making the appointment yourself and not taking a chance of missing the one random call they will make to you as an HD subscriber. | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| Re: 6208 DVR said by bigdmaxxer :
Come to think of it what stew said is what I was told. They would be making calls to HD subscribers to set up appointments for installs starting the 23rd. I would suggest making life easier on one's self by calling and making the appointment yourself and not taking a chance of missing the one random call they will make to you as an HD subscriber.
I think we should all just wait until the 23rd is here to start calling. There are so many different stories going around and not only that my company can and will change their minds in a minutes notice. A little patience.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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| | | jdvmi0
join:2004-02-20
Wylie, TX | Re: 6208 DVR Any news on INHD 1/2? I want it bad! | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| Re: 6208 DVR We were told at our company meeting this past week that InHD1 & 2 are amongst three upcoming channels, PBS being the other one. I don't know a time line though. I would venture off and say probably by April.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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| | | | | MasterRunner
join:2001-12-03
Santa Clara, CA | InHD1 & 2 Here in Fremont California, I got InHD1 & 2 today. | |
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| | | | | jdvmi0
join:2004-02-20
Wylie, TX | Re: 6208 DVR Darn I thought Discovery was going to be next, and not PBS. I also thought INHD1 & 2 was going to be in February  Oh well, I guess I can wait. Thanks for the info. | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| Re: 6208 DVR said by jdvmi0 :
Darn I thought Discovery was going to be next, and not PBS. I also thought INHD1 & 2 was going to be in February Oh well, I guess I can wait. Thanks for the info.
I think I speak for most people when I say that we would all rather have Discovery HD than PBS HD. We'll just have to wait and see. I think the main focus now though is going to be getting VOD (Video-on-Demand)working in Dallas now. We have allot of work to do before this happens, but it would be nice to see Comcast continue to add some quality HD channels while we're waiting on this VOD.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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| | | | | | | neilnr
join:2004-01-03
Garland, TX | Re: 6208 DVR KCharge,
Do you have any idea now when we will get vod?
Do you know if we will have to get the new box for vod? | |
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pask
@comcast.net
| Re: 6208 DVR I talked with a Comcast CSR yesterday. Did not have any information on when iNHD1&2 would be added in Dallas area. Actually, he had never heard of the channels!!
He did tell me the following:
1. DVR available at the end Feb.
2. VOD available in the summer
pask | |
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| | | | | | | | | jdvmi0
join:2004-02-20
Wylie, TX
| Re: 6208 DVR I just now got off the phone with a CSR and she said that the 6208 will not be out for another couple of months due to testing troubles. Is that true? Does she know what she is talking about? How can we contact someone who knows the truth and can get us set up with the 6208? | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| Re: 6208 DVR said by jdvmi0 :
I just now got off the phone with a CSR and she said that the 6208 will not be out for another couple of months due to testing troubles. Is that true? Does she know what she is talking about? How can we contact someone who knows the truth and can get us set up with the 6208?
This is starting to get me annoyed. I work for Comcast and I have somewhat of an inside track on things. The CSR who you spoke with is mis-informed. The DVR's were pushed back because of technical problems by Motorola in December. We are now to a point where this coming week we should see some installs happening. I have had a 6208 box for about 3 weeks now (For the 2nd time) and it works like a champ.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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| | | | | | | | | jdvmi0
join:2004-02-20
Wylie, TX
| Re: 6208 DVR Kcharg, I'm aware that you work for Comcast, I have read this entire thread. Where I am confused is how can they do an install if no one can get one because the CSRs don't know jack. I understand they are going to call people, but what if I miss the call and want to set up an install by calling a CSR. I would think Comcast would let the CSRs know what is up if they are going to be installing these thing this week. Sorry to make you angry  that is not my intent. | |
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| | | | | | | | | pittdave
join:2003-11-26
Dallas, TX
| Re: TiVo Series 2 connection: Newbie Post I can see both sides of this one, but I lean a little toward JD on this one.
There does seem to be a lot of misinformation and ignorance on the part of CSR's at Comcast.
I don't mean to indict the entire company Kcharg, but besides looking for info on HD and the 6208, there have been a lot of other CSR problems.
As an example, I called about my HD install and was told by once service rep that we would not be getting HD service until this summer at the earliest.(my install was scheduled for later that week)
I've read about several of them in other markets on other forums and it just seems like there needs to be a little more training and/or information given to the CSR staff.
It seems to me, if we can get the 6208 installed on the 28th, we should be able to call the CSR's this week to setup an install. The availibilty of the boxes should not be an issue with anybody in the company.
PD | |
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| | | | | | | | | StormyQ
join:2002-10-24
Mckinney, TX
| Re: TiVo Series 2 connection: Newbie Post said by pittdave :
It seems to me, if we can get the 6208 installed on the 28th, we should be able to call the CSR's this week to setup an install. The availibilty of the boxes should not be an issue with anybody in the company.
I called on Friday and was told that it would be "a few more weeks". They did offer to put me on a call list so hopefully I'll hear from them soon. | |
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| | | | | | | | | mkeffer4
join:2004-02-23
Flower Mound, TX
| Re: Left hand please meet right hand Hello, I'm a brand new member, and felt compelled to join because of the horrible customer service that Comcast is providing in the Dallas area. I've gotten nothing but misinformation for months regarding HD, and it seems as if there is no change in sight.
I am, AS WE SPEAK, on hold waiting to talk to a supervisor, because a customer service rep was very rude when I started asking a few questions about DVR. I understand that we're dealing with relatively new technology, but the truth is that Comcast in the DFW area is far, far behind much smaller metro areas, and that the CSRs are not being trained or informed properly.
Kcharg, I understand that you work for them, and I really appreciate you taking time out of your own schedule to provide me/us with valuable information. However, I hope you can understand why I am "...starting to get annoyed." | |
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| | | | | | | | | bigdmaxxer
join:2003-12-18
Garland, TX
1 edit | "Well three calls - Friday, Monday morning, Monday afternoon have yielded three different answers. Friday I was told I could order on Monday; Monday morning my name was taken down for a return call; Monday afternoon I was told first that the boxes were in very limited numbers, then that they were not available." - stewlevine
Same story for me. As of 3:33 p.m. the company line was they are still waiting on Motorola to ship the 6208 and when they do they will be in short supply.
One would think in this soft economy Motorala and Comcast would do everything they could to strike while the iron is hot. But then again, One thing we all probably need to keep in mind is maybe 5 percent of U.S. households have HDTV sets. For most people VOD is more important than HDTV or PVR. I on the other hand do not find VOD on my top ten list (unless the VOD's will be in HD.) With all the channels on Comcast now, I will have my PVR pretty much loaded down all the time. Just think of it boys and girls when we do get the PVR's we will have a new argument on our hands fighting over who has the most time racked up on the old harddrive. I've got a feeling at my house I'll just have to label the 6208 the "trading spaces recorder." | |
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zakman
@cypresscom.ne
| Re: Left hand please meet right hand I just got finished talking to a very nice, informed CSR. He said they were supposed to get in 60k of the 6208 and are getting 6k! That is the problem. He said they are taking people with cable and internet first, no exceptions. Boy am I glad I have had both for a year! | |
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| | | | | | | | | stewlevine
join:2002-05-28
Dallas, TX
| CSR Roulette Take 2 said by zakman:
I just got finished talking to a very nice, informed CSR. He said they were supposed to get in 60k of the 6208 and are getting 6k! That is the problem. He said they are taking people with cable and internet first, no exceptions. Boy am I glad I have had both for a year!
Hmm... I figured I'd try again, with 6k, maybe someone would let me be an early adopter. CSR1 says "we were supposed to get 60000, we only got 6000; I need to transfer you to retention - they're the only ones trained on these orders." hmmm... I think.
I get to retention and without being asked if I have cable or HD or internet or stock in Comcast or stock in Disney - I'm told no orders. The offer comes to check when I mention CSR1, then I'm told none came in, email went out today. Hmmmm... as my buddies Click and Clack would say on Car Talk, bo-o-o-o-o-o-gus
Anyone with a different story to tell? | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| This is what is going to happen in my opinion on the DVR launch. They are looking at the customer's that have multiple lines of business w/ Comcast and going from there. I hate to put it this way but the more you spend on the company the better chance you have of getting the DVR box now. But a little patience would get you the box in a couple of months, I am almost sure about it.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| said by pittdave :
The availibilty of the boxes should not be an issue with anybody in the company
I totally agree with you on this. At our big meeting last week some CSR's that were there discussed some disliking about the way they were being informed about this new product and all I could do was shake my head. I mean only if they would let me train these people everything would fall into place. I know this box front and back, probably as good as anyone could know it in my office but it all does come down to a lack of training. It's all getting better but probably not soon enough.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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wes f
@medcity.net | Re: 6208 DVR So, I realize the 6208 is a DVR, but will it record HD broadcasts and play them back with the same quality?? Or is this just a standard Tivo / Replay TV replacement? | |
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| | | | | | | | | StormyQ
join:2002-10-24
Mckinney, TX
| Kcharg - I've seen some discussion on AVS about a decline in analog picture quality going from the 5100 to 6208. Have you noticed any difference?
I had to get a drop amp installed to get my signal strength up to an acceptable level and I'm pretty happy with my PQ on all channels at present w/ the 5100. | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| Re: 6208 DVR said by StormyQ :
Kcharg - I've seen some discussion on AVS about a decline in analog picture quality going from the 5100 to 6208. Have you noticed any difference?
I had to get a drop amp installed to get my signal strength up to an acceptable level and I'm pretty happy with my PQ on all channels at present w/ the 5100.
There have been some small problems with that but they have been worked out in my opinion, or at least no problems in my setup.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| said by pask:
I talked with a Comcast CSR yesterday. Did not have any information on when iNHD1&2 would be added in Dallas area. Actually, he had never heard of the channels!!
He did tell me the following:
1. DVR available at the end Feb.
2. VOD available in the summer
pask
Once again a post that I have already addressed in here. InHD 1 & 2 are being worked on. DVR's should be coming aboard sometime this next week or the following week. VOD will be ready sometime in the summer time.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| said by neilnr :
KCharge,
Do you have any idea now when we will get vod?
Do you know if we will have to get the new box for vod?
I've said this approx. 2 or 3 times in this forum. We are slated to get VOD sometime this summer. You will need at least a DCT2000 model box, which in turn is capable of RF Return (For those of you who don't know what RF return is, it is the capability of the DCT talking back via cable line). Stay tuned for the 2nd or 3rd time.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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Left hand please meet right hand
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