kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| reply to bigdmaxxer
Re: 6208 DVR
said by bigdmaxxer  :
Come to think of it what stew said is what I was told. They would be making calls to HD subscribers to set up appointments for installs starting the 23rd. I would suggest making life easier on one's self by calling and making the appointment yourself and not taking a chance of missing the one random call they will make to you as an HD subscriber.
I think we should all just wait until the 23rd is here to start calling. There are so many different stories going around and not only that my company can and will change their minds in a minutes notice. A little patience.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ |
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jdvmi0
join:2004-02-20
Wylie, TX | Any news on INHD 1/2? I want it bad! |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| We were told at our company meeting this past week that InHD1 & 2 are amongst three upcoming channels, PBS being the other one. I don't know a time line though. I would venture off and say probably by April.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ |
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MasterRunner
join:2001-12-03
Santa Clara, CA | InHD1 & 2
Here in Fremont California, I got InHD1 & 2 today. |
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jdvmi0
join:2004-02-20
Wylie, TX | reply to kcharg
Re: 6208 DVR
Darn I thought Discovery was going to be next, and not PBS. I also thought INHD1 & 2 was going to be in February  Oh well, I guess I can wait. Thanks for the info. |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| said by jdvmi0 :
Darn I thought Discovery was going to be next, and not PBS. I also thought INHD1 & 2 was going to be in February Oh well, I guess I can wait. Thanks for the info.
I think I speak for most people when I say that we would all rather have Discovery HD than PBS HD. We'll just have to wait and see. I think the main focus now though is going to be getting VOD (Video-on-Demand)working in Dallas now. We have allot of work to do before this happens, but it would be nice to see Comcast continue to add some quality HD channels while we're waiting on this VOD.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ |
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neilnr
join:2004-01-03
Garland, TX | KCharge,
Do you have any idea now when we will get vod?
Do you know if we will have to get the new box for vod? |
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pask
@comcast.net
| I talked with a Comcast CSR yesterday. Did not have any information on when iNHD1&2 would be added in Dallas area. Actually, he had never heard of the channels!!
He did tell me the following:
1. DVR available at the end Feb.
2. VOD available in the summer
pask |
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jdvmi0
join:2004-02-20
Wylie, TX
| I just now got off the phone with a CSR and she said that the 6208 will not be out for another couple of months due to testing troubles. Is that true? Does she know what she is talking about? How can we contact someone who knows the truth and can get us set up with the 6208? |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| reply to neilnr
said by neilnr :
KCharge,
Do you have any idea now when we will get vod?
Do you know if we will have to get the new box for vod?
I've said this approx. 2 or 3 times in this forum. We are slated to get VOD sometime this summer. You will need at least a DCT2000 model box, which in turn is capable of RF Return (For those of you who don't know what RF return is, it is the capability of the DCT talking back via cable line). Stay tuned for the 2nd or 3rd time.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| reply to pask
said by pask:
I talked with a Comcast CSR yesterday. Did not have any information on when iNHD1&2 would be added in Dallas area. Actually, he had never heard of the channels!!
He did tell me the following:
1. DVR available at the end Feb.
2. VOD available in the summer
pask
Once again a post that I have already addressed in here. InHD 1 & 2 are being worked on. DVR's should be coming aboard sometime this next week or the following week. VOD will be ready sometime in the summer time.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| reply to jdvmi0
said by jdvmi0 :
I just now got off the phone with a CSR and she said that the 6208 will not be out for another couple of months due to testing troubles. Is that true? Does she know what she is talking about? How can we contact someone who knows the truth and can get us set up with the 6208?
This is starting to get me annoyed. I work for Comcast and I have somewhat of an inside track on things. The CSR who you spoke with is mis-informed. The DVR's were pushed back because of technical problems by Motorola in December. We are now to a point where this coming week we should see some installs happening. I have had a 6208 box for about 3 weeks now (For the 2nd time) and it works like a champ.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ |
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jdvmi0
join:2004-02-20
Wylie, TX
| Kcharg, I'm aware that you work for Comcast, I have read this entire thread. Where I am confused is how can they do an install if no one can get one because the CSRs don't know jack. I understand they are going to call people, but what if I miss the call and want to set up an install by calling a CSR. I would think Comcast would let the CSRs know what is up if they are going to be installing these thing this week. Sorry to make you angry  that is not my intent. |
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pittdave
join:2003-11-26
Dallas, TX
| Re: TiVo Series 2 connection: Newbie Post
I can see both sides of this one, but I lean a little toward JD on this one.
There does seem to be a lot of misinformation and ignorance on the part of CSR's at Comcast.
I don't mean to indict the entire company Kcharg, but besides looking for info on HD and the 6208, there have been a lot of other CSR problems.
As an example, I called about my HD install and was told by once service rep that we would not be getting HD service until this summer at the earliest.(my install was scheduled for later that week)
I've read about several of them in other markets on other forums and it just seems like there needs to be a little more training and/or information given to the CSR staff.
It seems to me, if we can get the 6208 installed on the 28th, we should be able to call the CSR's this week to setup an install. The availibilty of the boxes should not be an issue with anybody in the company.
PD |
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StormyQ
join:2002-10-24
Mckinney, TX
| said by pittdave :
It seems to me, if we can get the 6208 installed on the 28th, we should be able to call the CSR's this week to setup an install. The availibilty of the boxes should not be an issue with anybody in the company.
I called on Friday and was told that it would be "a few more weeks". They did offer to put me on a call list so hopefully I'll hear from them soon. |
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wes f
@medcity.net | reply to jdvmi0
Re: 6208 DVR
So, I realize the 6208 is a DVR, but will it record HD broadcasts and play them back with the same quality?? Or is this just a standard Tivo / Replay TV replacement? |
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StormyQ
join:2002-10-24
Mckinney, TX
| said by wes f:
So, I realize the 6208 is a DVR, but will it record HD broadcasts and play them back with the same quality?? Or is this just a standard Tivo / Replay TV replacement?
Yep! That's why it is so eagerly anticipated. It will do roughly 7-10 hours of true HD recording. |
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StormyQ
join:2002-10-24
Mckinney, TX
| reply to kcharg
Kcharg - I've seen some discussion on AVS about a decline in analog picture quality going from the 5100 to 6208. Have you noticed any difference?
I had to get a drop amp installed to get my signal strength up to an acceptable level and I'm pretty happy with my PQ on all channels at present w/ the 5100. |
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stewlevine
join:2002-05-28
Dallas, TX
|  reply to StormyQ
Left hand please meet right hand
said by StormyQ :
said by pittdave :
It seems to me, if we can get the 6208 installed on the 28th, we should be able to call the CSR's this week to setup an install. The availibilty of the boxes should not be an issue with anybody in the company.
I called on Friday and was told that it would be "a few more weeks". They did offer to put me on a call list so hopefully I'll hear from them soon.
Well three calls - Friday, Monday morning, Monday afternoon have yielded three different answers. Friday I was told I could order on Monday; Monday morning my name was taken down for a return call; Monday afternoon I was told first that the boxes were in very limited numbers, then that they were not available. Hmmm... for most companies odd to turn down new revenue; for Comcast, unfortunately yet another customer service f***-up(KCharg - we know you are not in customer service; especially since you actually try to help and seem to have a clue about the service  ).
So lets see if anyone else playing CSR roulette gets an install date or an actual box. |
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mkeffer4
join:2004-02-23
Flower Mound, TX
| Hello, I'm a brand new member, and felt compelled to join because of the horrible customer service that Comcast is providing in the Dallas area. I've gotten nothing but misinformation for months regarding HD, and it seems as if there is no change in sight.
I am, AS WE SPEAK, on hold waiting to talk to a supervisor, because a customer service rep was very rude when I started asking a few questions about DVR. I understand that we're dealing with relatively new technology, but the truth is that Comcast in the DFW area is far, far behind much smaller metro areas, and that the CSRs are not being trained or informed properly.
Kcharg, I understand that you work for them, and I really appreciate you taking time out of your own schedule to provide me/us with valuable information. However, I hope you can understand why I am "...starting to get annoyed." |
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