jdvmi0
join:2004-02-20
Wylie, TX
| Re: 6208 DVR I just now got off the phone with a CSR and she said that the 6208 will not be out for another couple of months due to testing troubles. Is that true? Does she know what she is talking about? How can we contact someone who knows the truth and can get us set up with the 6208? | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| Re: 6208 DVR said by jdvmi0  :
I just now got off the phone with a CSR and she said that the 6208 will not be out for another couple of months due to testing troubles. Is that true? Does she know what she is talking about? How can we contact someone who knows the truth and can get us set up with the 6208?
This is starting to get me annoyed. I work for Comcast and I have somewhat of an inside track on things. The CSR who you spoke with is mis-informed. The DVR's were pushed back because of technical problems by Motorola in December. We are now to a point where this coming week we should see some installs happening. I have had a 6208 box for about 3 weeks now (For the 2nd time) and it works like a champ.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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 | jdvmi0
join:2004-02-20
Wylie, TX
| Re: 6208 DVR Kcharg, I'm aware that you work for Comcast, I have read this entire thread. Where I am confused is how can they do an install if no one can get one because the CSRs don't know jack. I understand they are going to call people, but what if I miss the call and want to set up an install by calling a CSR. I would think Comcast would let the CSRs know what is up if they are going to be installing these thing this week. Sorry to make you angry  that is not my intent. | |
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| | pittdave
join:2003-11-26
Dallas, TX
| Re: TiVo Series 2 connection: Newbie Post I can see both sides of this one, but I lean a little toward JD on this one.
There does seem to be a lot of misinformation and ignorance on the part of CSR's at Comcast.
I don't mean to indict the entire company Kcharg, but besides looking for info on HD and the 6208, there have been a lot of other CSR problems.
As an example, I called about my HD install and was told by once service rep that we would not be getting HD service until this summer at the earliest.(my install was scheduled for later that week)
I've read about several of them in other markets on other forums and it just seems like there needs to be a little more training and/or information given to the CSR staff.
It seems to me, if we can get the 6208 installed on the 28th, we should be able to call the CSR's this week to setup an install. The availibilty of the boxes should not be an issue with anybody in the company.
PD | |
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| | | StormyQ
join:2002-10-24
Mckinney, TX
| Re: TiVo Series 2 connection: Newbie Post said by pittdave :
It seems to me, if we can get the 6208 installed on the 28th, we should be able to call the CSR's this week to setup an install. The availibilty of the boxes should not be an issue with anybody in the company.
I called on Friday and was told that it would be "a few more weeks". They did offer to put me on a call list so hopefully I'll hear from them soon. | |
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| | | | | mkeffer4
join:2004-02-23
Flower Mound, TX
| Re: Left hand please meet right hand Hello, I'm a brand new member, and felt compelled to join because of the horrible customer service that Comcast is providing in the Dallas area. I've gotten nothing but misinformation for months regarding HD, and it seems as if there is no change in sight.
I am, AS WE SPEAK, on hold waiting to talk to a supervisor, because a customer service rep was very rude when I started asking a few questions about DVR. I understand that we're dealing with relatively new technology, but the truth is that Comcast in the DFW area is far, far behind much smaller metro areas, and that the CSRs are not being trained or informed properly.
Kcharg, I understand that you work for them, and I really appreciate you taking time out of your own schedule to provide me/us with valuable information. However, I hope you can understand why I am "...starting to get annoyed." | |
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| | | | | bigdmaxxer
join:2003-12-18
Garland, TX
1 edit | "Well three calls - Friday, Monday morning, Monday afternoon have yielded three different answers. Friday I was told I could order on Monday; Monday morning my name was taken down for a return call; Monday afternoon I was told first that the boxes were in very limited numbers, then that they were not available." - stewlevine
Same story for me. As of 3:33 p.m. the company line was they are still waiting on Motorola to ship the 6208 and when they do they will be in short supply.
One would think in this soft economy Motorala and Comcast would do everything they could to strike while the iron is hot. But then again, One thing we all probably need to keep in mind is maybe 5 percent of U.S. households have HDTV sets. For most people VOD is more important than HDTV or PVR. I on the other hand do not find VOD on my top ten list (unless the VOD's will be in HD.) With all the channels on Comcast now, I will have my PVR pretty much loaded down all the time. Just think of it boys and girls when we do get the PVR's we will have a new argument on our hands fighting over who has the most time racked up on the old harddrive. I've got a feeling at my house I'll just have to label the 6208 the "trading spaces recorder." | |
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zakman
@cypresscom.ne
| Re: Left hand please meet right hand I just got finished talking to a very nice, informed CSR. He said they were supposed to get in 60k of the 6208 and are getting 6k! That is the problem. He said they are taking people with cable and internet first, no exceptions. Boy am I glad I have had both for a year! | |
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| | | | | | | stewlevine
join:2002-05-28
Dallas, TX
| CSR Roulette Take 2 said by zakman:
I just got finished talking to a very nice, informed CSR. He said they were supposed to get in 60k of the 6208 and are getting 6k! That is the problem. He said they are taking people with cable and internet first, no exceptions. Boy am I glad I have had both for a year!
Hmm... I figured I'd try again, with 6k, maybe someone would let me be an early adopter. CSR1 says "we were supposed to get 60000, we only got 6000; I need to transfer you to retention - they're the only ones trained on these orders." hmmm... I think.
I get to retention and without being asked if I have cable or HD or internet or stock in Comcast or stock in Disney - I'm told no orders. The offer comes to check when I mention CSR1, then I'm told none came in, email went out today. Hmmmm... as my buddies Click and Clack would say on Car Talk, bo-o-o-o-o-o-gus
Anyone with a different story to tell? | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| This is what is going to happen in my opinion on the DVR launch. They are looking at the customer's that have multiple lines of business w/ Comcast and going from there. I hate to put it this way but the more you spend on the company the better chance you have of getting the DVR box now. But a little patience would get you the box in a couple of months, I am almost sure about it.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| said by pittdave :
The availibilty of the boxes should not be an issue with anybody in the company
I totally agree with you on this. At our big meeting last week some CSR's that were there discussed some disliking about the way they were being informed about this new product and all I could do was shake my head. I mean only if they would let me train these people everything would fall into place. I know this box front and back, probably as good as anyone could know it in my office but it all does come down to a lack of training. It's all getting better but probably not soon enough.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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wes f
@medcity.net | Re: 6208 DVR So, I realize the 6208 is a DVR, but will it record HD broadcasts and play them back with the same quality?? Or is this just a standard Tivo / Replay TV replacement? | |
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| | | StormyQ
join:2002-10-24
Mckinney, TX
| Re: 6208 DVR said by wes f:
So, I realize the 6208 is a DVR, but will it record HD broadcasts and play them back with the same quality?? Or is this just a standard Tivo / Replay TV replacement?
Yep! That's why it is so eagerly anticipated. It will do roughly 7-10 hours of true HD recording. | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| said by wes f:
So, I realize the 6208 is a DVR, but will it record HD broadcasts and play them back with the same quality?? Or is this just a standard Tivo / Replay TV replacement?
It plays and records HD as if it were live. It's a revolutionary box in my opinion. Just wait and see, you'll love it!
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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| | | | pittdave
join:2003-11-26
Dallas, TX
| Re: TiVo Series 2 connection: Newbie Post To possibly stop the CSR-bashing for just a bit...
With the DVI input enabled on the new 6208 box, is there any plus to using it.
My tv does not have a DVI input. Is there any advantage to a DVI-to-Component converter, or should I just stay with the components all the way
PD | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| Re: TiVo Series 2 connection: Newbie Post Well to correct you a little bit; The 5100 series box should have the updated firmware. I cannot prove this because I don't have a DVI port on the back of my TV either. But you are correct also when you say that the 6208 box has it enabled also. I've heard the advantage is not very noticeable but then some will say it is, I can't judge it until I see it for myself. But put it this way: I would use it If I had it! Another note: Do they make a DVI-Component converter?
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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Dallas Jose
@comcast.net
| Re: TiVo Series 2 connection: Newbie Post Hello kcharg, I have the platinum package and cable modem service. Have been with comcast digital cable and modem since I was @home/att/comcast. I have the HDTV package, Where do I call for the 6208 box? Do I just call them (CSR) or go to the Richardson office (within 5 minutes of my home) and pickit up like I did the 5100 box? | |
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Dallas Jose
@comcast.net
| Re: TiVo Series 2 connection: Newbie Post Just for those wondering I use the DVI connection. I see very little difference honestly between component and dvi. Regular channels look a little better through DVI but a small portion of the right side of the screen is chopped bearly noticeable. JMO | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| Once again folks it's not going to be that easy just yet. You have to wait for the call from Comcast or just wait until you hear it's all good from me. It's going to be a very limited release. But in your situation since you are a high dollar customer then you should probably get first crack at it.
kcahrg
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kcharghttp://home.attbi.com/~kcharg/ | |
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| | | | | | pittdave
join:2003-11-26
Dallas, TX | I have seen a DVI-A to Component Cable at PacificCable.com for $38.
Just wondered if it would be worth it
PD | |
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| | | | | | | MasterRunner
join:2001-12-03
Santa Clara, CA
| Re: TiVo Series 2 connection: Newbie Post said by pittdave :
I have seen a DVI-A to Component Cable at PacificCable.com for $38.
Just wondered if it would be worth it
PD
No. Your STB has DVI-D. If you had DVI-A, you would just be going from analog to analog. No difference. If you don't have a DVI input, use component.
Besides, on my plasma, I can't see the difference between component and DVI-D. | |
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| | | | | flex727
join:2001-12-29
Allen, TX
| quote:
With the DVI input enabled on the new 6208 box, is there any plus to using it.
My tv does not have a DVI input. Is there any advantage to a DVI-to-Component converter, or should I just stay with the components all the way
Component is analog, DVI is digital and would be an improvement under either of two circumstances:
1) Television natively accepts digital signals so that no analog conversion is necessary (such as a DLP TV).
2) The television does a superior job of converting the signal to analog than the STB.
Generally there isn't going to be much difference between the D-A converters, but if you have a DLP TV, you might see substantial improvement since you eliminate the analog step entirely. | |
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| | | | | | yazo9
join:2004-02-24
Dallas, TX
|  Re: TiVo Series 2 connection: Newbie Post
I really think that only plasma are real digital TV and a DVI connection would be better.
I still have the regular digital cable box, and from reading all your comments, I’m going to wait until Comcast gets their shit together before I get either the 5100 or the 6208.
I would like to hear your opinions on this subject, maybe I’m not totally correct that is why I joined this site to get more informed and see if it’s worth spending $99.99 on a DVI cable
Thanks
Yazo | |
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| | | | | | | flex727
join:2001-12-29
Allen, TX | Re: TiVo Series 2 connection: Newbie Post quote:
I really think that only plasma are real digital TV and a DVI connection would be better.
I don't believe any TV other than DLP is pure digital, including plasma, LCD, LCoS, and CRT. | |
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Dallas Jose
@comcast.net
| Re: TiVo Series 2 connection: Newbie Post My tv Panasonic PT-50LC13 50 in. Projection Television
Is a pure DVI digital connection. I run unreal 2004 demo including many games and use it as a monitor as a matter of fact I'm typing this on it now. 1280 by 720 my computer see's it as a flat panel in the display configuration. I have an AIW 9700pro feeding it. Throught the pc you WILL see a MAJOR diffrenece through DVI instead of component but NOT through the 5100 it looks about the same either way. I think the 5100 scaler is not as good as you think. | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX | DVR's I am expecting about a million emails so here it goes:
»[DVR] Dallas DVR Hopefulls...
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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| | | | | | | | | neilnr
join:2004-01-03
Garland, TX | K charge,
This has nothing really to do with getting dvr,but do you know why the new box cant carry more than 4 days of guide listings? Satellite has 9 days worth of listings for their dvr. | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| Re: DVR's said by neilnr :
K charge,
This has nothing really to do with getting dvr,but do you know why the new box cant carry more than 4 days of guide listings? Satellite has 9 days worth of listings for their dvr.
I wish I had a good answer for that but that is a question for the powers that be. If i had my way it would be two weeks in advance.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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| | | | | | | | | gonzo70
join:2004-02-26
Irving, TX |  Guide Data
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| | | | | | | | | stewlevine
join:2002-05-28
Dallas, TX
| Re: Guide Data said by gonzo70 :
I just noticed in my Guide listings last night that my box is now showing 2 weeks worth of programming instead of the 4 days it had been showing previously. Hope this is a permanent change!
Which box is that, 5100, 6200, or 6208? I know the 5100 and 6208 have different guides. | |
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See 96 replies to this post |
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| | | | | | | | | IndianPara
join:2004-04-06
Denver, CO | Yes, it is a permanent change. Some MSO got newer TV Guide computers in their headend system end of 2003 and most likely your MSO is one of them. Be happy and enjoy, as other people will have to wait until end of the year. | |
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| | | | | | | | | IndianPara
join:2004-04-06
Denver, CO
1 edit | First of all, Hi to everyone. I am a Broadband Guy who takes care of a Plant from where all CATV and broadband services are sent to STB's.
As to your question regarding the box not having more then 4-5 days of programming in TV Guide, it goes this way.
There is a computer provided by TV Guide to every MSO. That computer keeps updating the program from the satellite sent by TV GUIDE Broadcasters. TV Guide is launching 14 days of advance programming currently and MSO's have already started booking them. By spring this year, you should be able to get 14 days of advance programming. It has nothing to do with the type of STB you are using. | |
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| StormyQ
join:2002-10-24
Mckinney, TX
| Kcharg - I've seen some discussion on AVS about a decline in analog picture quality going from the 5100 to 6208. Have you noticed any difference?
I had to get a drop amp installed to get my signal strength up to an acceptable level and I'm pretty happy with my PQ on all channels at present w/ the 5100. | |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| Re: 6208 DVR said by StormyQ :
Kcharg - I've seen some discussion on AVS about a decline in analog picture quality going from the 5100 to 6208. Have you noticed any difference?
I had to get a drop amp installed to get my signal strength up to an acceptable level and I'm pretty happy with my PQ on all channels at present w/ the 5100.
There have been some small problems with that but they have been worked out in my opinion, or at least no problems in my setup.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ | |
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Left hand please meet right hand
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