Bucknet
join:2002-10-18
Hamilton, ON
| Re: 5 IPs? I don’t feel it’s the ISP’s reasonability to provide firewalls or antiviral programs. Both are readily available to anyone who wishes to choose those options. Even with firewalls and antiviral in place I see infected machines everyday in the job I do. Just as people don’t update their antiviral programs they also don’t update their operating system, sometimes this is far worse. As ISP’s become more vigilant in protecting their mail server’s spammers have taken to infecting home PC’s more and more. We have some of the fastest speeds in Canada and in the last year have seen a large increase in infected sets running proxy relays. When we spot an infected pc and the user doesn’t answer our contact attemps, the modem is put in quarantine until the user calls in and is advise of the condition their pc is in. For the most part the user is totally unaware of the problem. We will provide them with a number of web sites and informational sites so that they can clean their PC’s but in the end it’s the users responsibility to clean there PC. It should be the responsibility of the ISP to try and keep their footprint as clean as possible so that their user community isn’t impacted by compromised machines residing on that footprint. This is an uphill battle that never ends. We use a 3 strike rule, if a machine appears in the data base 3 times in a certain amount of time the modem Mac is sent to the security dept. and chances of that modem ever being enabled under that customers are reduce greatly. I think we are one of the few isps that are proactive in this area. It’s in the user agreement of most ISP’s if they choose to exercise the option,.Generally we have found our user base to be positive to this approach knowing that at least someone is trying to quell this scourge. |
