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Forums » Press 2 for Offshoring » "Incentive" more powerful than "intention"
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what a load of crock »
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Steve
I'm a PC, so shut up
Consultant
join:2001-03-10
Yorba Linda, CA

1 edit		"Incentive" more powerful than "intention"

It's amazing what happens when there is an actual cost to opposition of outsourcing.

... and I'd be curious to know if they have stats on repeat overseas redirects. "What % of people who went to an Indian call center on their first visit chose to wait for a U.S. call center on subseqent visits". This might be more enlightening.

Steve
to forum · permalink · · 2004-03-10 17:01:46 · Reply to this
Forums » Press 2 for Offshoringwhat a load of crock »

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