logic1977
Premium
join:2001-02-11
Tucker, GA
| reply to jakers3
Re: Please check my stats.
Being that your service, although not as good as it possibly could be, worked before you can try to get them go to go back out. Focus on the fact that it worked previously and after some telco work it doesn't work. They may be nothing you can do, but you might get lucky. |
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kjakers
join:2002-04-23
Birmingham, AL
| reply to logic1977
Bell says I'm 17,500 ft. from the co so I know I'm on the edge but, I've had bsdsl for about 2 years and always got around 1200-1250 down until they started wiring up some new buildings around here.
Now my speeds vary from around 600 to 950 down. Techs were out a month or so ago and got me back up to an average of 1000 down and I could live with that, given my long loop, if I could just get back up to 1000 down all the time. I know speeds vary from time to time but this seems too much. |
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logic1977
Premium
join:2001-02-11
Tucker, GA
| reply to jakers3
You are on interleaved which means bellsouth has put you on what they call a noise profile, which emans that either you are on a long loop or you have had trouble maintainign sync with the regular profile. You need to find out why they have that profile their, if the problem is distance their isn't going to much you can you do. |
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jakers3
join:2003-08-23
Birmingham, AL
| reply to jakers3
I got the new cable, 100 ft. standard phone cable,hooked it to the nid test jack and the modem. Got sync but speeds were down by about 150 k down.
The S/N and attn. were exactly the same at the nid and wall jack, s/n 9.0, attn.54.5.
The latest reading at the cat5 jack is:
Line State Up
Modulation G.DMT-Mode
Data Path Interleaved
Transceiver Information
Down Stream Path Up Stream Path
SN Margin (db) 7.5 not defined
Line Attenuation (db) 54.5 not defined
CRC Errors 2 5
It looks like the s/n varies a lot. Could this be the problem?
What is an acceptable s/n ratio?
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jakers3
join:2003-08-23
Birmingham, AL | reply to Dan Koerner
Dan hit it. Bad cable. I'll get another cable tomorrow and try again.
Gotta get out of here now and get some work done.
Thanks to all for the help. I'll post here again when I get the new cable and modem stats. |
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Dan Koerner
join:2000-08-05
Clinton, TN
| reply to jakers3
said by jakers3  :
OK, ran a cable from the modem to the nid test port for my house phones, bypassing the homerun. The modem will not sync. with this connection but will sync when I connect it back to the homerun.
The cable or connection is bad that you hooked to the NID. If you have sync at the wall plate, you absolutely can get sync at the NID... but only if the cable is good, with good connections. Try that same cable at the wall plate... it shouldn't work there either.
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Dan |
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Shootist
Premium
join:2003-02-10
Decatur, GA | reply to jakers3
The test jack is probably wired wrong or the cable you made up is wired wrong.
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Shooter Ready--Stand By BEEP ******** |
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hailinfantry
Bizarro Quinn
Premium
join:2004-01-18
Brooklyn, NY | reply to jakers3
Are you using a keptel splitter that allows the modem to be connected to the "regular" pots terminals and the filtered POTS to be connected to the splitter terminals? If that's the case, then the issue is probably elsewhere. |
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jakers3
join:2003-08-23
Birmingham, AL
| reply to hailinfantry
No test jack on the splitter. How is it being filtered when the modem is connected directly to the nid and not the splitter. Looks like it should be connected directly to the land line.As I said, I had the modem connected directly to the nid test jack and it would not sync. |
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hailinfantry
Bizarro Quinn
Premium
join:2004-01-18
Brooklyn, NY | reply to jakers3
It won't sync because the signal going back to your NID is filtered. Does your splitter have a test jack? TII splitter modules do. The Corning/Siecor ancilliary splitters don't. |
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jakers3
join:2003-08-23
Birmingham, AL
| reply to Dan Koerner
OK, ran a cable from the modem to the nid test port for my house phones, bypassing the homerun. The modem will not sync. with this connection but will sync when I connect it back to the homerun.
So, I can't get any modem stats off the line itself and have no idea as to what to try next. |
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steven506
Premium
join:2003-06-11
Frankfort, KY | reply to jakers3
Do the following:
1 - Hook the end of a phone line to the test port in the NID
2 - Hook the other end of that phone line into your modem
3 - Connect your computer to the modem via cat5e
4 - Pull the line stats |
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Dan Koerner
join:2000-08-05
Clinton, TN | reply to Schmengy Brother
If it's a Westell, that don't work. My 2200 clears the entire log when it boots.
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Dan |
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Schmengy Brother
@bellsouth.net
| reply to jakers3
Some clarification is needed. Are you saying you connected a new CAT5 to the splitter or did you run the cable directly to the test port on the EBN? If you simply connected it to the splitter than that will not isolate that as a possible porblem. You need to run one single cable from the test port directly to your modem. If you don't have a quality cable that will work you can take the modem outside and connect it to the test port and wait until it syncs. After it does power it down and connect it back to the computer and read the connection log history. |
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jakers3
join:2003-08-23
Birmingham, AL
| reply to steven506
OK, I ran a new cat 5 cable from a new jack to the nid and a new cable from the jack to the modem and am still getting the same speeds so it looks like I need to call bsdsl to get them to check the line again. Problem is that they always say the line checks ok.From the replies above it seems that the S/N ratio is the biggest problem.
What is an acceptable S/N ration figure? I'd like to have some reference point to argue from. |
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steven506
Premium
join:2003-06-11
Frankfort, KY
| reply to jakers3
If you have a homerun installed then your line stats from the NID should be nearly identical to the line stats you posted above. It's always good to check anyhow. I know my line stats were virtually identical between the two.
Your line attenuation is a few db's better than mine, but my data path is not interleaved and my sn margin is about double yours.
You definitely have some type of line issue. |
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jakers3
join:2003-08-23
Birmingham, AL | reply to Schmengy Brother
I'm going to have to go get some cables to make the nid check. I do have a home run installed with Cat 5 cable running to the jack.
I'll get back in here when I can get wired up for a nid check. |
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Schmengy Brother
@bellsouth.net
| reply to jakers3
Remember the answer to all of life's questions are in the FAQs! 
»AT&T Southeast Forum FAQ »How to check modem stats, synch rates & speeds from test jack at the NID. |
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jakers3
join:2003-08-23
Birmingham, AL | reply to DSLDUDE
I'm lost now. How do I get the jack and nid stats? |
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DSLDUDE
Got The Folding Farm Itch
Premium
join:2002-01-07
Norcross, GA
clubs: 
| reply to jakers3
Yes, and if you could try to get them from your NID, that would help also. Your S/N is too low. It may be an inside issue, but we will need the stats from your NID to determine that...
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Enjoy wood working? Checkthis out! |
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