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Forums » ITAA: Offshoring Overblown » Its not "IT", its far more than just IT ..
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Maybe that's why AOL laid off CA development group »
« Offshore support sans training  
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DSLTech

join:2000-12-30
San Jose, CA

Its not "IT", its far more than just IT ..

This report by ITAA is pretty meaningless.

Since it only focusses on IT jobs, and not all jobs in the technology fields, it really does not provide much information.

IT is only one sector. There are the ISPs and Telecom sectors that should be included in the focus as well. The majority of IT support needs to be local. Network implementation, administration and support will naturally stay in this country, so right off the bat that narrows the amount of possible positions that can be offshored.

What would really be valuable is research on how many CALL-CENTER or phone support positions are being lost. This should be the focus. With today's worldwide networks, its the ability to route a phone call to any part of the world that is killing us.
It does not matter that these are "unskilled" jobs, as they say. I would agree that pretty much anyone can be trained to do most call-center jobs, and that there is good enough talent in India to employ technical support folks that actually speak english (OK so its not perfect).

Lets face it, though, these call-center jobs will NEVER come back (ok there may be some exceptions) to the US. Companies will attempt, at every turn, to outsource their work to other countries or states that cost less to employ. I experienced that when our tech support jobs were moved from California to Oregon. The pay they had to dish out to us Californians was about $5/hour more, so it made perfect sense. Its no different in this case, where jobs are simply being moved to a location slightly farther off.

Anyway, we have brought this upon ourselves, being a capitalistic society we have nobody to blame but our own greed. And trust me, if YOU were the CEO or decision maker for these companies, you would be doing the same thing, and you'd be getting a big pat on the back for saving the company lots of money.

And you would be happy with your big house and nice car. Who cares about anyone else.

Its all about the money right?

MotoVT
Vonage User Since Jan 2004

join:2002-12-03
Butler, PA
"Its all about the money right?"

yes, it is unfortunately.....with little regard to the social costs.
Forums » ITAA: Offshoring OverblownMaybe that's why AOL laid off CA development group »
« Offshore support sans training  


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