djsly
join:2002-06-03
Lexington, MA
1 edit | $350 fee for no service! Help!
I was billed a $350 by DirecTV DSL for months of service they did not provide. This fee stems back a few year ago when my DSL provider (PhoenixDSL) went out of business and forwarded their customers to Telocity (which was acquired by DirecTV). THe forwarding process did not happen in the spans of 1-2 weeks like they promised, so I decided to move on to another IPS, EarthlinkDSL.
At that point, my single phone line was setup and connect through Earthlink before DirecTV was able to do theirs. However, after a few months of Earthlink service, DirecTV billed me a fee for service they DID NOT provide. I did not use one byte of service from them, yet they "believe that the fees are reasonable" even though my single phone line was connected and running through Earthlink. They use a debt agency to try to collect the "fee". I called that agency and ended up mailing DirecTV a letter saying that the fees are riduculous. I included in the mail, my first six months of invoices of EarthlinkDSL services proving that I was connected with Earthlink at the same period they are charging me the fee.
Now a couple of weeks ago, I just got another bill but this time from another debt agency. So apparantely my attempt to reconcile did not work. So here I am, asking anyone reading this what course of action should I take? As far as DirecTV DSL is concerned, the fee is reasonable because I was "with" them during that period and the fact that I didn't cancel the account justifies the fee
Thanks for your time.    |
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rmturner
join:2001-10-18
Kennesaw, GA
 ·Speed Factory
 ·Comcast
| I'm sure you could get a statement of your ISP bills going back to your old ISP through your credit card, etc. Since you can't have two ISPs providing service over the same phone line, you obviously don't owe the money. I'd send them a certified drop dead letter detailing in polite terms how they're mistaken in their attempt to collect a bill for service that never existed. I'd also mention that they should be very certain that your credit hasn't gotten dinged (it probably already has) because you'd have a lawsuit that would have attorneys drooling to collect on.
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"No matter how I struggle and strive, I'll never get out of here alive". Hank Williams |
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djsly
join:2002-06-03
Lexington, MA
| Thanks for the reply.
"I'd also mention that they should be very certain that your credit hasn't gotten dinged (it probably already has) because you'd have a lawsuit that would have attorneys drooling to collect on."
Can you expound a bit? I don't think I was credit card at the time.
Also, take a look at this thread: »$350 fee for no service! Help! |
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