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Comments in response to »Review of Juno Express by jeff66 by jeff66 See Profile

TransitMan
Premium,MVM
join:2000-09-05
Dayton, OH
clubs:
·RoadRunner Cable
·Time Warner VOIP
·Earthlink TrueVoice

Covad tech not installing NIC???????

That's their job to ensure you're on line and in working order.
I've got a Covad install, and they brought a NIC for installation. However, since I did not want them to poke around inside my computer, I had already bought and installed one myself.
So, please, make sure of this fact before you post it. And always double check with the tech to be sure they know what their supposed to do.
--

MINDSPRING ADSL @ 6860 ft. from CO. Paying for 1.5mb(down)/384kb(up), getting less than 200k(down)/16k(up)
permalink · 2001-01-23 01:31:15 · Print · Reply to this
jeff66

join:2001-01-22
Houston, TX

Re: Covad tech not installing NIC???????

I have edited the section on the NIC card installation to clarify How my NIC was installed. For some reason Juno does not want the tech to touch the customer's computer. I made sure to add this clarfication to my review. This issue was not a prblem for me since NICs are inexpensive and easy to install. I was very pleased about the Covad installation.
permalink · 2001-01-23 02:05:20 · Reply to this

jengersnap

join:2000-09-14
Ridgeway, ON

 Juno prefers not to have to support the network card, or anything regarding networking of the DSL service at all. Thus, if support is needed, the help would come from the OEM of the card/hub/other networking device, and you get the better results in the end, having spoken with a company that handles what your computer has installed in it and not a DSL trained tech who might not be highly familiar with your drivers or configuration.
And as Jeff says, its inexpensive, and you get what brand you want in your computer. NICs are almost as common as modems in newer computers.
And no, there is no USB modem at all. I have no idea why its on the website, and will make note to mention it. Thanks.
permalink · 2001-01-27 14:20:01 · Print · Reply to this
Forums » comments on review of Juno Express

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