how-to block ads
|
 toddpalino
join:2000-10-16
Sterling, VA
|  The rude billing department doesn't surprise me
Apparently, however, Crosslink doesn't care enough about their customers to fire, or even discipline, this guy. I actually went down there and spoke to one of their directors, and he didn't have anything useful today. I cancelled my connection back in January (at the end of my one year contract), and they're still trying to charge me $600 for Feb-Apr
-Todd | |
| | | Anon | ISDN in Warrenton / Obligation to Pay Bills ISDN Access in Warrenton
The ISDN user in Warrenton was able to reach the site they use the most on the
West Coast faster using Earthlink because the site was also on the Earthlink
network. According to trace routes there were fewer hops to that site using the
Earthlink network. While the access speed to neutral third party sites was about
the same or in some cases faster, Earthlink was able to route traffic to the site
the customer uses the most on it's network on the West Coast faster. The
CrossLink support department was not able to resolve a problem, because the
ISDN connection operated as it should and it was the time to get cross country
to the site on the Earthlink network which was the difference. Having determined
this to be the difference, CrossLink Sales recommended the subscriber work
with Earthlink and that no there be no charge.
Prompt Payment for Services Rendered
CrossLink incurrs operating expenses which are paid every month, even when a
DSL customer does NOT pay their bill in a timely manner. CrossLink's vendors
are paid when an invoice is rendered. CrossLink expects the same prompt
payment from their DSL subscribers, who are fully aware of their obligation to
pay for the service prior to ordering. While not very popular, Mr. Stone's
department is responsible for collecting from those few customers that do not
live up to their obligations. | |
| 
anonymoususerfour
@130.94.x.x
| give it up.... Hey guys, give it up. There is no "Mr Stone".
He is a fictional character.
To verify this, simply have an attorney call and insist he speak to such person,
"Mr. (Mack) Stone".
Such a request can not be satisfied. Bottom line.
Issue now closed. | |
|
NoLawyer
@home.com
| The Future of ISP Failures Not only did they waste my time with trying to qualify my line with Verizon but they actually tried to bill me for DSL that was never activated ...for 6 months!
They have essentially turned their billing department into a collection agency. Mr. Stone is their alias for the billing department staff. Why would an ISP need an alias for their staff? ...A LOT OF ANGRY CUSTOMERS. | |
| | | |
| Forums » comments on review of CrossLink Internet |
|
