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 Anon
|  What do you want for $20 a month????
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| | | Anon | Re: What do you want for $20 a month???? | |
| | cajun4x4
join:2000-10-02
Baytown, TX | Then quit with that attitude. If you don't like customer service then you should get the hell out. You are the reason why I have yet to even think of trying Charter.
Caj | |
| | pbagrat
join:2001-02-08
Newnan, GA | Typical of third class tech support member. Your rival
company here, Newnan utilities DOES offer exceptional service for the same price. My neighbor has them and averages 900-1200k. Why can't Charter do this? | |
| | 
techs
@216.183.x.x
| haha I called once a day talking to your so called tech support well every time I called them it was about the same problem and the answer was its your problem, every dang time I called they had to ask me what the problem was in detail do you understand the concept of writing things down, or do you guys just take naps when people explain things to you, my 10 year old brother came up with a better solution it was called go back to dialup, I went for 3 months straight with 900ms+ everywhere I pinged, and when I said I was going to drop the service and go back to dialup they fixed it for a week and after that it has been crappy again, and don't ever believe this company when they tell you how much bandwidth you can get, because they cap it off below what you should get. | |
| | 
72276539
Premium
join:2001-01-19
Atlanta, GA
| Your the reason charter is such crap. Don't want to be criticized for piss poor service? IMPROVE THE SERVICE. I too live in GA, cobb county and charter is useless. Yet I have DSL now and it screams...NO PROBLEMS. So that takes out the computer theory. Yes, there could be a million things causing problems, unfortunetly its all on charters end. Do me a big favor. Since your the smarty tech support here, why would I lose signal when temp dropped below 40 degrees? And no, power booting the modem did not help. If I can't get a signal that puts the ball right back in charters lap. Your probably with that HSACorp contractor crap, they are useless...as are you. Do us all a favor and get a job suited to your talent...garbage collector. | |
| | | pbagrat
join:2001-02-08
Newnan, GA
 ·Charter Pipeline
| Re: What do you want for $20 a month???? ROFL! Kind of harsh though since she does not directly
influence the decisions Charter makes regarding T1 line upgrades and such. Charter and HSA have both denied that they have 500+ customers on 1 a single T1 line, but I am sure this is the case. They need to upgrade equipment also, but are too cheap. Other local companies such as Newnan Utilities have invested in their customers and provide better service than the "big" players. For this reason I called them today and they are coming over next
Wednesday to install. Charter will lose my cable TV and cable modem business because of lousy service that could have been improved. If they continue this trend they will not last throughout the impending recession nor will HSA. | |
| |
KyoLead
@hsacorp.net | And what power do you think tech support has in all of this? | |
| | | pbagrat
join:2001-02-08
Newnan, GA
·Charter Pipeline
| Re: What do you want for $20 a month???? Tech support- gee I think its a no-brainer.
When you have people telling you to reformat your hard drive
and replace your network card to solve your problems you know you've selected the wrong company (Charter). Funny how two weeks after the issue was resolved my service was working again with my original card and I never reformatted.
Reminds me of AOL support circa 1988. | |
| | |
72276539
Premium
join:2001-01-19
Atlanta, GA | Ya know.....it's a post like that from someone from hsacorp.net that scares me. The dipsh!t doesn't even understand what tech support is for. It's good to know HSA will end up crashing and burning like so many other companies. | |
| | Anon
| a
[text was edited by author 2001-03-16 19:40:18] | |
| | pbagrat
join:2001-02-08
Newnan, GA
·Charter Pipeline
| Update - We have now been with Newnan Utilities for three weeks. Speeds are easily twice those of Charter. During peak periods I average 800 kbps and off peak around 1200.
Paying the same price I was with Charter. Also, new company tech support staff is very knowledgable. What a refreshing change from dealing with a third-class company such as Charter! | |
| 
mandm6
Premium
join:2001-02-04
Roanoke Rapids, NC
| Very Poor Service and SLOOOOOW Speeds !!!!!!!!!!!
[text was edited by author 2001-02-16 23:37:37]
[text was edited by author 2001-02-19 20:55:11] | |
| | Anon | Charter ... Who ? I have charter in the Pittsburgh PA area and they are not bad except 90% of the tech support dosn't know what they are talking about.
I was networking my machines together and I called to get a second IP address from them and the first tech told me , oh no you cant do that. Then later I got a guy who told me it wasn't working because my computer had a 192 address in the nic card, I said I know it does , I had it assigned before.
He told me it was an "error message, IP" and that I needed a new NIC card. I kept him on the phone will I changed the settings and renewed DHCP and made a point to tell him that see it worked.
I pay 5$ for the IP, 9$ connection, and 33$ for the modem per month, but I normally run bettween about 534K to 1.54K per second, so I can deal.
Just DONT call them for support. | |
| 
awolfpup
Premium
join:2001-01-18
Macon, GA
clubs: 
·Cox HSI
|  Trial and Tribulations with line speed issues!
After reading over all of the posts on your particular issue.This is obviously a phone line/co issue, no doubt in my mind. ?
I use earthlink/mindspring (telco is BellSouth)ADSL. I am over 18,000 ft away from my CO. After tweaking my setup using info from DSLReports I get a consisent 1.05-1.12M/200+K even during peak weekend hours from all test points here on DSLReports. BTW, How far are you away from your CO?
I have been a mindspring, dial-up user for about 3yrs; this september 2001 will make 1 year I have been using ADSL with earthlink. Of those 3 years as a dial-up user, the 3rd year I bought a US Robotics 56K external fax/modem due to lightening fried my old Hayes 56K external(V.90). With the hayes right out of the box fastest connect to MS/EL dial-up was a shaky 42K bps so I had to settle for a solid 33.9K bps connection by sending a few AT commands to the modem.
With the newer US Robotics modem for dial-up I got a solid 49.3K bps this was right out of the box, using default dip switch settings and installing the software drivers for the US-R. After removing my security alarm system(which is no longer being monitored) from the phone line, I then got a stable connection of up to 52K bps(Keep in mind the fastest possible connection is at 53K bps for dial-up---FCC limitation placed on computer data speed transmissions over phone lines across the nation/US of A).
What I would be interseted to know have you tweaked your "DefaultRcvWindow" in your operating systems registry yet? Because your still using a dial-up ISP, telle me your system may not be properly tweaked for xDSL. Also since you are still using a dial-up mode to the internet what are your connect spds before/during the time you got xDSL? If you were using a 56K modem and were only connecting at 33.6 or less..thats a phone line/co issue. Remember, if there is more than 1 DAC[Digital to Analog Converter] between you and the phone company and Your ISP; you will be limited to 33.6K bps period. Now my point, if your connecting at less than 33.6 with a dial-up 56K modem to your ISP then that too would also point to a defective telco line or bad NID issue.
So now I have several questions for you:
1) xDSL can be run as far out as 30K FT.[FeeT], It will be up to the provider if they want to try and run it out that far or not tho!
2) What are your current dial-up ISP speeds?
3) Do you have more than (1) phone line in the house? If so have you tried temporarily using the other line for both Dial-up and xDSL? If so what were the results of these tests? Also, do you have any other phone devices sharing the same line as your xDSL bridge?
5) are you in a home or apt? What condition is your NID in? Metal rusinting case or hard plastic? ---My NID on the back of my home is hard plastic, both the outside casing as well as all of the internal connector board terminals with the exception of metal screws to secure the incoming lines from the telco. meaning the wires coming from the telco are only touching the terminal screws. If your NID box is aluminum, there could very well be a short circuit or a grounding issue occuring even more so if the box is rusting, and that box would need to be replaced by the telco.
6) If telco tech replaces NID and still you have a low spd connecting via xDSL, have telco tech bring out a known good bridge(Alcatel, ZyXel, etc) have him test your line with it. Remember it will be on you to prove to the telco that you are indeed having a problem! Actually, the bellsouth tech can tell you about what you can expect for upload/download of data with that neat little black box that is a bridge(except it cost about $3K) he/she will use to test your line with from the NID. See my review of Earthlink/awolfpup and my trials and tribulations with ADSL, took 3 months to resolve a non-sync at the NID issue. All because of a phone line filter that had been installed underneath the inside casing of the NID!
7) How old is the home/apt your living in? Even after the telco tech replaces the NID. If your house is very old, more than 20 years give or take 5 yrs, the inside wiring may not support xDSL max speeds. May have to have a new line run from the NID to the room in which the computer resides. However, I would advise after tech replaces NID if you can or know any friends with a laptop, install the xDSL software provided by your ISP, take your bridge and his laptop out to the NID, and try to connect to your provider that way and do speed tests as well. See if there is any improvement. Or heck you may want to try this now if at all possible, this would then rule out the inside house wiring. When ever possible for testing always try to connect to your NID.
8) Have you been having any voice problems with a standard telephone on your lines? static, cross talk? etc? Noise on the line will also reduce your speeds as well.
9) And last but not least, I would try having the ISP to have your CLEC to re-provision your line with "Line-Interleaving" turned off. You will lose about 100K down/up, but if you do any online mulitplayer gaming you will see a ping of about ~20ms. This could also very well resolve your low download speeds as well. Read more about "line-interleaving" in the 2001/01 issue of "Computer Gaming Monthly". I think thats the right magazine.
Just so you know, if I sound like a tech, I am...have done 4 yrs of hardware/software top level support, but not with any xDSL providers. Good Luck on your further trouble shooting. Don't give up, its worth the time in the end!
------------------------
Contributed by: acdvr
Here are a few other issues that can effect your Download/Upload speeds:
1. NID not properly configured for Broadband..ie..noise filter installed on back of access jack within the NID(Network Interface Device) and split wiring of main house wires to NID.
2. Burglar Alarm wiring interference..IE..the RJ45X jack is a known noise source.and noise is what kills speeds with fastaccess. If you have a Alarm system installed, then you'll have to have a ADSL Signal splitter installed IN FRONT of the Alarm system wiring.
3. Yes, old telco 'bubblegum' house wiring that is not the 2 pair 'twisted' type will also induce noise into the line, affecting speed.
4. Your Cable Pairs are not 'isolated' beyond your terminal..that is, you're not 'cut dead ahead'. This means that your line is continuing pass your house, adding 'length' to your circuit. And length adds resistance to the line speeds. Ever wonder why your line goes noisy during a storm or you hear faint conversations in the background while using your phone?...Just make sure that your line is cut 'dead ahead' the next time you get a dispatched tech at your house. And ADSL tech's are line tech's also..they should be able to handle the job.
5. Central Office line card issues affect the line speeds also. One Alcatel line card services 4 customers..this line card is in the DSLAM which is located within the CO or SLC96 carrier system servicing your house. Typically, if the 'capacity' of ATM signal coming to your house is 95 % or better, then this could indicate a problem that COULD BE in the line card, but most times it's the facilities of the circuit. High Capacity readings (Taken by the ADSL Tech with a 'Sunrise' ADSL test unit) usually indicate high line noise problems..caused by AC inductance, Adjacent pair interference, or bridge taps; among other things.
If a High capacity reading is observered on the UPLOAD side only, then that is a definate indication of line card troubles or the Line card Splitter, which is also located within the DSLAM at the serving office.
6. The NUMBER 1 cause for slow ADSL connection speeds that is associated with telco facilities are BRIDGE TAPS. This physical connection onto your line causes a reflection of the ADSL HIGH FREQ Signal to interfere with the main signal..thereby causing a 'noisy' environment within the cable pair that is carrying that ADSL signal. Another way to look at this is to understand that this 'additional' line connection is adding to your total line resistance, and that this resistance will attenuate the high frequency profile of the ADSL signal.
This explaination of line issues should make all of you aware of the complexity of deploying ADSL service within the existing cable facilities that Bellsouth has at this time. The older the facilities (plant), the more difficult it is to have a good cable pair to work with that can support this ADSL signal. Bellsouth has committed alot of resources to identity these areas that cannot support ADSL signals that lie within the boundaries of the serving CO. As consumers with access to this new product, we have to accept the fact that it takes time to 'rebuild' the old telco plant to handle this type of technology. And that does NOT happen overnight.
Maybe this educational post has helped you become aware of the many possible issues that could affect line speeds and will help you explain your service problems more effectively to the bellsouth tech the next time he/she shows up at your door step. Good luck and I surely hope this has helped.. | |
| | Anon | Charter clogged Pipelineline | |
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