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Skrewed
@verizon.net
| Skrewed again Before reading the posts here tonight I had no clue Capu.net was selling off it customers. My connection went down at 6:30pm today so I called and got a recording telling me to call Earthlink. Well I called and to my surprise I was told that my service was being downgraded to only 128k up from 384k and ppoe, no good for me I am a gamer.
I asked about a credit of some sort for the lower service level and was told there would be none. Looks like Capu.nets heading the same way CAIS did, this is how it starts. Next stop Business customers get skrewed then its belly up | |
| TheOtherPete
join:2001-06-28
Boyds, MD
| Residential customers who have migrated 2 Earthlnk Anyone else who paid for ADSL residential service from Capunet but actually got SDSL service been switched over to Earthlink yet?
Like another poster, I was switched on 9/17 around 6:30pm (however I did get emails warning me that it would happen that day). I just changed my linksys router to use PPPoE and I was back in business, same speed as always (384/384).
But Earthlink had sent me a new Speedstream 5667 months ago - what for? I'm still using the Speedstream 5250 that Capunet gave me...the two are not plug compatible either (RJ45 vs RJ11) so before I bother rewiring my copper pair to an RJ11 to try it out, does anybody know if it will work? Frankly I'd rather have 1.5/128 than the 384/384 that I have right now - I asked Earthlink support on 2 occasions during my pre-transition period but I got conflicting answers and the 1 hour hold time is just too painful to sit through again to talk to someone who doesn't know what they're talking about... | |
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aidolon
@nih.gov
| Re: Residential customers who have migrated 2 Earthlnk so on monday, you just set up pppoe and it just worked?
I'm getting green lights on my modem but when I tried setting my firewall for pppoe, I've not been able to connect.
When I go to the earthlink support site I get indications that my line has not been activated (support.earthlink.net then check dsl order status - line activated, no).
could you go through your pppoe setup, I know its not the same router, but hey, I can probalby figure it out......
Is the switch automatic, or is it taking longer for others?
its been 48 hours for me | |
| | | TheOtherPete
join:2001-06-28
Boyds, MD
| Re: Residential customers who have migrated 2 Earthlnk Yep, I had to call earthlink just because the userid/password they sent me wasnt working in the PPPoE config in the linksys - it turns out that your PPPoE username is your full email address, not just the userid portion - once I switched that it came right up. Also when I checked earthlink support I too saw outdated info about my line status too, something about only one stage of three being completed.
Anyway my router settings are as follows:
WAN IP Address: "Obtain an IP Address Automatically"selected
Login: PPPoE RAS Disable (PPPoE selected)
And then my username and password (given by Earthlink).
Hope that helps... | |
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aidolon
@nih.gov
| Re: Residential customers who have migrated 2 Earthlnk Thanks,
that got it up an running. speed varies wildly - 500k down to 1100k down.
anyone have trouble with email. I have an account on another pop service and also have a web server setup with smtp. I can SEND email from the EL account but when I or my house mate try to send email from any other of the services I get no socket errors - I can RECEIVED email from all these accounts, I can send email from work via these accounts.
Is Earthlink blocking non earthlink email out??? | |
| | | | | ClintJCL
join:2001-09-19
Alexandria, VA
 ·Speakeasy
|  Re: Residential customers who have migrated 2 Earthlnk
I too am a capu.net 'ADSL but really SDSL' customer transistioned to earthlink on 9/17. I seem to be able to FTP *send* to folks, but not receive. Sometimes, if I do just ONE site at a time (feh!), I can keep a download going for an hour or so. Then it craps out.
Please post if you figure out your email socket error, sounds similar to some of my probs. | |
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aidolon
@mindspring.com
| Re: Residential customers who have migrated 2 Earthlnk Called earthlink
they IP and port 25 filter (didn't ask about fpt, haven't even tried that yet)
if you are sitting OUTSIDE their network - for example, at work, you can not send email via their smtp server, this is the same as capu.net had - its prevents outside people from sending spam via their smtp machines (why not just authenticate us, I don't know if that's a speed issue or what) but basically, if you want to use your earthlink email account outside of being on their network, you can't unless you use their web email - BAHH! that's why even on capu.net I use another email account service
as far as at home when you are ON their network, they filter all port 25 outgoing data, any smtp mail will ONLY go out via THEIR smtp server.
for example I have an account, it has an smtp out going address, say smtp.yahoo.com - if you try and send email from this account you get a no socket error, that's because they are blocking this request.
Their solution, replace smtp.yahoo.com with smtp.mindspring.com - the only difference is if you look at the headers you see the email came from a mindspring server. I've not seen any difficulty - my yahoo groups still work (I didn't think they would) but I'm not doing anything to fancy with email. I just don't like this restriction, I'm not sure how this fits into spam filtering (I can see the other) - I have a web server that was legal behind capu.net that has its own smtp server for forms and stuff, now that won't work.
I keep trying to get an isp switch, they say all they will do is cancel my account and make me start over, I'm talking with covad as they say there is no reason for this kind of action. I'm hoping covad will make them see straight. Earthlink is the most non-customer friendly company I've dealt with in my life. | |
| | | | | | | ClintJCL
join:2001-09-19
Alexandria, VA
·Speakeasy
|  Re: Residential customers who have migrated 2 Earthlnk
I'm more interested in what they had to say to you about 'starting over' with covad. That practice is called 'clenching'. Is it legal? Can something be done to stop them from doing this?
Just for reference, my main complaints are:
1) FTP downloads never complete
2) DCC downloads frequently fail, for certian senders they fail 100% of the time
3) PPPOE does not properly assign static IP to my server.
4) connection dies but winpoet doesn't recognize it -- all 3 computers have to be manually redialed
4) PPPOE does not run at service level so I have to 'log in' to be connected, thus certain services fail before I've even logged in (for example, my SQL server is not accessible til I login because winpoet needs to 'dial') | |
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aidolon
@mindspring.com
| Re: Residential customers who have migrated 2 Earthlnk I think I just answered your question on clenching in another post, yes they most certainly are, the only reason I'm still here, I sent the article to a higher tech I had been talking to, he's not responded, I've mentioned it to customer service people - I had one guy tell me he didn't want to hear it.
I've been calling covad trying to get an earthlink liasion, they were supposed to call by today, but haven't next time I call I will demand to speak to him.
I've also written NY times and ask the technology editor to forward my message on to Katie Hafner....
Start calling covad, they say they have no requirements for earthlink to do it, the last customer support person I talked said they had to deprovision the line because they pay for it, the switch letter says that earthlink will not have to pay a fee to move - so I'm hoping its just one of the things about money we can get around......
go to www.covad.com and look at the bottom of the web page and call that number and tell them about your problem and that you know that other capunet customers are getting the same run around and we want assistance - this hurts THEIR business - as I've told them, with all this mess I have to consider jumping to cable. that will lose them a customer. | |
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