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Comments in response to »Review of Verizon Online DSL by dp by dp See Profile
Anon

Still waiting for install

I have a choice of verizon dsl and verizon dsl. I ordered my service 2/7/01 and after three different 1-800 numbers I finally got them to give me a promise date of 3/27/01 good god I hope the speed of the service don't reflect the speed of getting the service!!! Still waiting in Portland Oregon.
Anon

Re: Still waiting for install

Thank GOD Verizon is avail. or you would be using dial-up forever!
Anon

verizon in g.burg

I didn`t have the initial types of problems you described,but I am glad to say that I have been getting the same good,consistant service from them on their 640/80 service for quite a few months here in Greeensburg.Welcome aboard !

Runestaff
kicker

join:2001-03-07
Pittsburgh, PA

heya, neighbor !

I'm in Irwin, the next town over.
I ordered Verizon DSL about a month ago--my SRD is 3/12/01... which is this coming Monday. I've checked my modem every night for the past few weeks to see if I was lucky enough to get an early connection. Ever since reading these forums, however, I don't feel as hopeful when I try. We'll see how it goes... ! Hope I get as good a service as you do in G'burg...
Anon

Re: heya, neighbor !

said by kicker:
I'm in Irwin, the next town over.
I ordered Verizon DSL about a month ago--my SRD is 3/12/01... which is this coming Monday. I've checked my modem every night for the past few weeks to see if I was lucky enough to get an early connection. Ever since reading these forums, however, I don't feel as hopeful when I try. We'll see how it goes... ! Hope I get as good a service as you do in G'burg...
Hi back at Ya`, Kicker !
I remember my service was actually ready quite a bit in advance of the date they first gave me. At any rate,
The 12th is right around the corner,so the wait is almost over
As to the quality of service,it seems there have been very few problems in our area with verizon,so there is
No need to worry about that. Happy surfing !

Runestaff

bobolleh

@splitrock.net

VerizOFF

I have been patient with Verizon since 1/25/02, but am about to cancel. Service works well when it is working, but that is rarely during "prime time", when it won't connect to sites at all. (I am here on my dial up, because, as usual, Verizon has become VerizOFF!

NeedBBnd

Anyone using Verizon Express Network in Telford?

Hello, I just bought a Sierra Air Card with the Verizon Express Network service. It works well in the Philly area. Has anyone used it in Telford - I am hoping it will work there too. Please let me know.
Thank you,

Stressed

@verizon.ne

On the Fence

I have had Verizon ADSL service since 6/03 and it has been a trying experience since the original service start.
When my original application was processed by Verizon, I was qualified for the 1500/128 service. After the installation and service was activated, I had serious problems with connectivity, slow download speed and total loss of service. I made numerous calls to the Tech support line and the best recommendation was typically to unplug the Westell Dual Connect modem power source, which is connected via an internal Ethernet card, shut down my computer, wait 15 seconds, re-power the modem and reboot the computer. This scenario replayed for many weeks to the point where I called to cancel the service. I then received a phone call from VADI, a higher support level, and was informed a service tech would come to my home and install a dedicated line (home run) from my Telephone Interface to bypass my 50 year old phone wiring and do an on location test of the system loop back to the CO. At this time, due to increased line strength, I was also able to run my phone line connection through my UPS line surge protector as recommended by electrical code.
My service greatly improved after this field service visit but with one surprise. My service had been changed to 768/128 by Verizon sales, whom I soon learned after being given the run around between the tech and sales department made the switch without informing me. I tried unsuccessfully to have them reinstate my 1500/128 service but they now inform me that I am outside of the 12,000 foot service loop.
The ADSL service performed flawlessly for several months but now I am again experiencing major problems with connectivity, slow download speeds and I have been forced to bypass my UPS phone line surge protector to make a successful connection when the service refuses to connect.
I have made many tech service calls for the past four weeks
and have been promised a home technician to trouble shoot my connectivity issues. These issues are sporadic in nature as they may last for hours or days, night time, daytime, good weather and bad.
The $30.00 a month service cost is a bargain in comparison to the dial-up modem service I previously relied on but my friends and neighbors whom have Comcast Cable for $50.00 a month do not have all the associated problems that I have encountered, plus they have connection speeds of 1,700,000 with 3,000,000 to come, at the end of this year.
I am not in need of the download speeds that cable provides, as my only large downloads are Microsoft patches and updates which Verizon provides when working, but on two recent occasions I have been unable to successfully perform the downloads due to connectivity issues.
If or when support is able to provide me with a reliable connection is a question that will be the deciding factor in my loyalty to their service. The quick decision would be cable. I am on the fence.
barrytime

join:2003-10-01
Hawley, PA

Re: On the Fence

dude lol thats only 100 kbs more than the 1.5 service. and cable isnt as reliable as dsl in the long run.
Que compriendiste
Forums » comments on review of Verizon Online DSL


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